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"The staff were very helpful, the location was good and our room, though a little tired, was spacious but we were unable to get on to the Guest Wi-Fi, ... " More

By a verified traveller on Mon 18 Nov 2019

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Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Cheshunt Marriott Hotel. During your stay, you'll be close to Paradise Wildlife Park. You'll find features such as free WiFi in public areas, plus a restaurant and a fitness centre. Built in 1991, this 4-star hotel has 143 rooms over 3 floors. All rooms offer pillowtop beds and satellite TV channels.

  • Air-conditioned rooms with pillowtop beds, 24-hour room service and satellite TV
  • Free WiFi in some public areas
  • Enjoy British cuisine while dining at Cast Iron Bar & Grill
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and wedding services
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • 6 minutes by car from Paradise Wildlife Park and 5 minutes from Lee Valley White Water Centre

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£65* Per night/room 4 Jul - 5 Jul

Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cheshunt Marriott Hotel ratings based on 11 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Cheshunt Marriott Hotel

Everyone (1) Couples (3) Family (8) Friends (1)
4 out of 5
The staff were very helpful, the location was good and our room, though a little tired, was spacious but we were unable to get on to the Guest Wi-Fi, even after enquiring at Reception and receiving further information. We ate in the Cast Iron Bar & Grill, the food was good but we were tricked by a service charge being added to the bill AND a space for gratuities. We spoke to the manager the following morning and he refunded the added gratuity without fuss.

Posted by on 18 Nov 2019

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2 out of 5
The hotel was lovely but we were offered a suite update which didn’t happen and the breakfast was terrible. The scrambled eggs were off and tasted of fish. When we complained to a staff member they left the eggs out for other guests to eat

Posted by on 23 Jul 2019

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2 out of 5
Disappointed that there is no longer a swimming pool.

Posted by on 9 Apr 2018

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3 out of 5

Room for three adults

Pros: Most things.
Cons: Mistakes can happen but it is how they are handled that matters. Take care to ensure that guests are not ignored.
Location: Not sure. We went to the Game Fair at Hatfield House.
The hotel was fine. Charged for car parking. We booked a room for three adults but the room was only equipped for two for the refreshments and shower gel, towels etc. Two biscuits, two cups, two Glasses. I called reception and it was sorted. Next morning I left the booking form and a very polite reminder on the refreshment tray that there were three of us but it made no difference. Only two cups etc. again. Very inconvenient. Sadly a lack of communication between reception and service but it did not make us feel very welcome. I would make more fuss another time as, when asked as we left if all had been OK , I told the receptionist and she smiled and said, "sorry" in a rather half hearted way. Definitely not good enough. This is reflected in the review grades. Nothing bad.

Posted by on 23 Aug 2017

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4 out of 5

Lovely little hotel

We stayed at the Cheshunt Marriott for one night as we were visiting family closeby the following day so the location was perfect for us. Room was a decent size, very clean and comfortable (although husband complained the bed was a little too soft for him). The staff were very friendly and helpful. The breakfast was outstanding, one of the best full english breakfast's I've ever had in a hotel. Nice coffee too. All in all we enjoyed our stay and would return to this hotel again.

Posted by on 12 Jan 2016

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4 out of 5

Night away

We stay at this hotel 4-5 times a year as its close to family that we are visiting. We have always found the staff friendly and attentive. Nothing is too much trouble. I have recently felt that the rooms and the pool area are looking a bit tired and could do with updating. One of the things that can be better are the wine prices, £9.50 for a glass of wine is really excessive for a run of the mill hotel.

Posted by on 1 Dec 2015

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3 out of 5

Different agenda

The room was a good size for a family of four. The bedding was really comfortable especially the mattress topper. Great big pillows with both firm and soft supplied. Friendly welcome form the young man on the reception desk when we arrived. The breakfast was good quality with a range of options. Our trip was only disturbed by a noisy group sharing the floor particularly a young family in the adjoining room. The father had clearly had a lot to drink and when they returned to their room at 1 in the morning there was a lot of door slamming down the corridor as they all bid each other good night and then it continued inside the room for ages. We heard far too much of what was happening on their room!! Not great when we all needed to get off to a very early start the next day. I think the hotel should consider the effects of having a large group staying on those who are on the same floor particularly adjoining rooms! At least he ran out of steam after an hour or so and we could get back to sleep.

Posted by on 17 Nov 2015

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3 out of 5

family reunion

The hotel standards are reasonable. I was not happy with the restaurant charge for a big group. They were not that helpful in arranging the tables or serving the meals, they did not say anything about a 13.5 on the bill service charge until we paid our part of the bill when we checked out. The food was good but expensive, charging £7-10 for a salad, not that big, and £25 for a bottle of wine that possibly cost £5-6 in a supermarket. The room we were in was confortable but during the night we could hear the lift engine whenever there was someone using it.I also had to come out of the room at around 1am to ask people talking loud in the corridor from a wedding do that night.

Posted by on 2 Jun 2015

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4 out of 5

Good hotel but rooms are a little tired

Staff wre very friendly. Fast check In and out. Communal areas very modern and clean. However, the rooms could do with a refurb as they are a bit dated. They were clean though and the bed was very comfortable. Would stay again

Posted by on 4 Mar 2015

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4 out of 5

Relaxation, Rejuvination and Retail therapy

My daughter and I arrived on Friday night.Check in was very smooth and organised.We had no trouble in finding our room and settling in. The room contained a king sized bed, flat screen TV, sofa, tea/coffee making facilities, desk, bath, shower and separate hand basin.I did converse online with a rep the previous evening, requesting a room with twin beds, as romance was definately not on our agenda! Unfortunately, this could not be met ,as we had booked through a third party. The room was cold when we arrived-a nice touch would have been to have the room warm and welcoming-still,not to worry.Our room (212} had a lovely view over the courtyard and pool, which was picture postcard pretty because of the snow.Being 2 lone females, I was also impressed with the security in the room.Guidelines were set out in the literature in the room, about what steps to take if someone unexpectedly knocks on the door. Now to the bed-what luxury! Needless to say, my daughter wants one for Xmas. The receptionist at checkout very kindly informed us that they can be purchased from the website-so thoughtful-hmmmm On to breakfast. It was so fortunate, that neither of us was on a diet for those two days. I realise it's so cliched, but I can honestly say that nothing was too much trouble. The restaurant manager ensured that everything was in order, and that any requests were catered for.He did all this with grace,charm and an unrelenting smile. Omlettes and fried eggs were cooked to order, and the chef made the effort to exit the kitchen and ensure the guest was satisfied. I could go on about all the choices and types of food available,but it's making me hungry, and my cooking is not quite at the same standard. Just to quickly touch on the cons-Have to pay for the car park- £3per day-this, in my opinion, lowers the tone.. Bring a dongle for your laptop-no wifi and very expensive connection charges..The water pressure in the shower inadequate-needed to run around to get wet. Toiletries only sufficient for 1 person.Will report about pool and gym next time as spent all our energy shopping.Cheshunt station 5 mins away. All in all we had a very enjoyable time.

Posted by on 26 Mar 2013

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Renovations + Closures

This property is closed from 24 March 2020 to 30 June 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. Public spaces have free WiFi. Event space at this hotel measures 2282 square feet (212 square metres) and includes conference rooms. The eco-friendly Cheshunt Marriott Hotel also features a fitness centre, a garden, and concierge services. Parking is available for a fee. This 4-star Broxbourne hotel is smoke free.

  • 1 building
  • 143 guestrooms or units
  • 3 levels
  • 2282 sq ft of conference space
  • 212 sq. m of conference space
  • Built in 1991
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (STN-Stansted) (45.7 km / 28.4 mi)
  • Train station: Cheshunt Station (3.3 km / 2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Cheshunt Marriott Hotel offers 143 forms of accommodation which are accessible via exterior corridors and feature a safe and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers. This Broxbourne hotel provides wireless Internet access for a surcharge. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Cast Iron Bar & Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Rafting nearby
  • Golfing nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 16.50 per person (approximately)
  • Fee for in-room wireless Internet: GBP 9.99 per day (rates may vary)
  • Self-parking fee: GBP 4 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cheshunt Marriott
  • Cheshunt Marriott Broxbourne
  • Cheshunt Marriott Hotel
  • Cheshunt Marriott Hotel Broxbourne
  • Marriott Hotel Cheshunt
  • Broxbourne Marriott
  • Marriott Broxbourne
  • Marriott Cheshunt Hotel Broxbourne, England, UK
  • Cheshunt Marriott Hotel Hotel
  • Cheshunt Marriott Hotel Broxbourne
  • Cheshunt Marriott Hotel Hotel Broxbourne

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.