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"handy (shared with other hotels) free bus service from the airport in under 30 mins " More

By a verified traveller on Tue 26 Nov 2019

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Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£42* Per night/room 18 Aug - 19 Aug

Standard Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy ibis Brussels Airport's proximity to the airport. During your stay, you'll be within walking distance of NATO Headquarters. Free WiFi in public areas, a restaurant and a bar are available. This 3-star hotel has 98 rooms over 3 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, premium bedding and hairdryers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a 24-hour business centre, laundry facilities and a lift
  • Guests speak favourably about the bar and the overall condition of the property
  • 5 minutes by car from NATO Headquarters and 12 minutes from St. Catherine's Square
  • Pets welcome for a fee

ibis Brussels Airport ratings based on 2 verified reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for ibis Brussels Airport

Family (1)
2 out of 5
Staff were extremely rude. I had to wait 30 mins to check in at 2am. Then in the morning got told I was in the wrong hotel for breakfast because I wasn’t on their list which was their mistake. No apologies for all the mistakes.

Posted by on 9 Dec 2019

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Comment from Hotel Management

13 Dec 2019 by Cédric CHRISTOPHE, General Manager

Dear Guest, Thank you for taking the time to share your feedback. We would like to offer you our sincere apologies for this regrettable experience. It seems that we were not performing to our usual high standards, please rest assured that we address this issue with our team members. We have investigated the matter you mention but unfortunately could not find any record of this, especially as breakfasts are served in our hotel. We hope to welcome you back for an improved experience in the future. Best regards, Cédric CHRISTOPHE, General Manager

3 out of 5
handy (shared with other hotels) free bus service from the airport in under 30 mins

Posted by , from Kigali on 26 Nov 2019

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Comment from Hotel Management

2 Dec 2019 by Cédric CHRISTOPHE, General Manager

Dear Gary, Thanks for posting such great feedback on your time at Ibis Brussels Airport, Diegem. We're pleased you managed to take full advantage of our local transport amenities. We hope to welcome you back in the future. Kind regards, Cédric CHRISTOPHE, General Manager

About the ibis Brussels Airport

Location Bessenveldstraat 17, Machelen, 1831

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site. WiFi is free in public spaces. The business-friendly ibis Brussels Airport also features a terrace, a garden, and laundry facilities. For a fee, parking is available. This 3-star Machelen hotel is smoke free.

  • 98 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Brussels (BRU-Brussels - National) (5.8 km / 3.6 mi)
  • Train station: Zaventem Brussels-National-Airport Railway Station (5.8 km / 3.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Brussels Airport offers 98 forms of air-conditioned accommodation with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 5 AM to 10 AM.

Restaurant – This restaurant serves breakfast and dinner.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 10 per pet, per dayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser

Contactless check-in and contactless check-out are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.50 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15.00 for adults and EUR 7.50 for children (approximately)
  • Self-parking fee: EUR 12.00 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Brussels Airport
  • Ibis Hotel Brussels Airport
  • ibis Brussels Airport Hotel
  • ibis Brussels Airport Hotel
  • ibis Brussels Airport Machelen
  • ibis Brussels Airport Hotel Machelen

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.