19 May 2019 by New hotel Charlemagne
Nous vous remercions pour ce retour d'expérience et sommes navrés que vous n'ayez pas pu apprécier pleinement votre séjour dans notre établissement. Nous pouvons vous assurer que nous restons vigilants quant à la qualité de la prestation et du service que nous devons à nos clients, mais apparemment nous avons faillis à notre mission vous concernant. Nous espérons que vous avez pu tout de même profiter de votre séjour à Bruxelles et espérons vous accueillir pour un prochain séjour dans un de nos établissements New Hôtel. Cordialement
29 Oct 2018 by New hotel Charlemagne
Dear Adrian, we appreciate you taking the time to review your stay at the New hotel Charlemagne, thank you for your comment. Best regards
23 Jan 2018 by Newhotel Charlemagne
Dear Maria, thank you for your feedback about your stay, we appreciate you taking the time to review your stay at the Newhotel Charlemagne. We take note about your remarks. Best regards
25 Jan 2018 by Newhotel Charlemagne
Merci pour votre retour. Nous serons heureux de vous accueillir pour votre prochain séjour à Bruxelles. Bien cordialement
10 Jan 2018 by Newhotel Charlemagne
Dear Gia, thank you for your feedback about your stay, we appreciate you taking the time to review your stay at the Newhotel. We take note about your remarks. Best regards
20 Dec 2017 by Newhotel Charlemagne
We appreciate you taking the time to review your stay at the Newhotel Charlemagne, thank you for your comment. Best regards
The property is closed between 15 July and 31 August.
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a meeting room. You can enjoy a drink at the bar/lounge. The family-friendly New Hotel Charlemagne also features tour or ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 4-star Brussels hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
New Hotel Charlemagne offers 68 forms of accommodation with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. LCD televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Brussels hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
Late-night fare is available from 24-hour room service.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.