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4.0 out of 5

"Poor check in and dated hotel rooms. Good location for airport " More

By a verified traveller on Sat 30 Nov 2019

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Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£57* Per night/room 13 May - 14 May

Superior Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room, Multiple Beds (Premium)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room, 1 Double Bed (Premium)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Novotel Brussels Airport. During your stay, you'll be connected to the convention centre and close to Brabantse Golf. Features include free WiFi in public areas, plus a restaurant and a fitness centre. Built in 1972, this 3-star hotel has 209 rooms over 5 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre and a playground
  • Guests speak favourably about the helpful staff and the proximity to the airport
  • Just a 4-minute drive from NATO Headquarters and 7 minutes from Brabantse Golf
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Novotel Brussels Airport ratings based on 10 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Brussels Airport

Everyone (3) Couples (1) Family (1) Friends (1)
3 out of 5
Poor check in and dated hotel rooms. Good location for airport

Posted by on 30 Nov 2019

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Comment from Hotel Management

2 Dec 2019 by Fred De Deken, General Manager

Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us; however, we wish it had been completely satisfying. Please accept our apologies if the welcome you received was not up to the standards expected of us and we will be reviewing this with our team. We have taken note of your comments and will be assessing the situation. We hope to welcome you back on another future occasion. Best wishes, Fred De Deken, General Manager

5 out of 5
Such a nice night sleep I slept so well amazing location Nice breakfast good value for money Location is great

Posted by on 24 Jul 2019

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4 out of 5
Frühstück war nicht besonders, hätte mehr erwartet.

Posted by on 5 Nov 2019

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4 out of 5
Le tout était au top dans l’ensemble mais pour le prix il manquait une baignoire..

Posted by on 15 Aug 2019

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Comment from Hotel Management

13 Dec 2019 by Fred De Deken, Directeur général

Cher hôte, Nous sommes enchantés que notre établissement ait répondu à vos attentes. Nous précisons que nous disposons, également, de chambres avec baignoire. N’hésitez donc pas à nous faire part de vos préférences la prochaine fois. Nous espérons avoir le plaisir de vous revoir parmi nous, Fred De Deken, Directeur général

4 out of 5

Posted by on 26 May 2019

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4 out of 5

Posted by on 26 Sep 2018

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3 out of 5

En suosittele ainakaan kiireiselle.

Pros: Sänky ja siisteys.
Cons: Sukkulabussin täsmällisyyttä pitää parantaa tai jos se ei käy, olla kokonaan mainostamatta sitä. Taksien tilausmenettely ei toimi.
Location: Lähellä ei ole muita nähtävyyksiä kuin lentokenttä.
Kuljetukset olivat uskomatonta sähläystä. Keskellä yötä kuljetusta hotelliin piti odottaa yli puoli tuntia. Aamulla hotellin tilaama taksi ei tullut. Niinpä hotellia ei voi suositella ainakaan kiireiselle lentomatkustajalle. Huone oli sentään siisti. Hanavesi haisee suolle, mutta onneksi huoneessa oli vesipullo.

Posted by , from Helsinki on 23 Nov 2017

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3 out of 5

Am Flughafen

Geeignet um am Flughafen zu übernachten.Restaurant mässig und das Erreichen vom Zentrum Brüssel aufwendig oder teuer.

Posted by , from Schweiz on 13 Jul 2016

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5 out of 5

Perfect voor overnachten

Schoon, netjes, aardige en vriendelijke personeel. Het is perfect overnachtingsmogelijkheden plek als je vlucht smorgens moet halen. Shuttle service goed op tijd.

Posted by on 25 Jan 2016

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5 out of 5

Een heel net en comfortabel hotel

We hadden dit hotel gekozen wegens de ligging.Wz moesten vroeg op de luchthaven zijn en konden geen openbaar vervoer vinden.Dus hadden we dit als overbruggings nacht gekozen.We vonden het schitterend en de luchthavenshuttle bracht ons de dag nadien op het gepaste uur veilig naar de luchthaven.Zeker een hotel voor herhaling vatbaar.

Posted by on 24 Jan 2016

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Renovations + Closures

This property is closed from 14 April 2021 to 30 April 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4358 square feet (405 square metres). A fitness centre, a terrace, and tour or ticket assistance are also featured at the family-friendly Novotel Brussels Airport. Parking is available for a fee. This 3-star Machelen hotel is smoke free.

  • 1 building
  • 209 guestrooms or units
  • 5 levels
  • 4358 sq ft of conference space
  • 405 sq. m of conference space
  • Built in 1972
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Zaventem Station (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Brussels Airport offers 209 forms of accommodation with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 6:00 AM to 11:00 AM.

Foodsquare – This brasserie serves breakfast and lunch.

Wurlitzer Bar – This bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Protective clothing is not available for guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: EUR 12 per person (approximately)
  • Self-parking fee: EUR 12 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brussels Airport Novotel
  • Novotel Brussels Airport
  • Novotel Hotel Brussels Airport
  • Novotel Brussels Airport Hotel
  • Novotel Brussels Airport Hotel
  • Novotel Brussels Airport Machelen
  • Novotel Brussels Airport Hotel Machelen

You should know

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.