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4.0 out of 5

"Poor check in and dated hotel rooms. Good location for airport " More

By a verified traveller on Sat 30 Nov 2019

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Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£72* Per night/room 24 Mar - 25 Mar

Superior Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room, Multiple Beds (Premium)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room, 1 Double Bed (Premium)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Novotel Brussels Airport's good location gets good marks from our customers. During your stay, you'll be connected to the convention centre and within walking distance of Skyhall. You'll find features such as free WiFi in public areas and a free round-trip airport shuttle, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, bicycles to rent and a playground
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Just a 5-minute drive from NATO Headquarters and 7 minutes from Brabantse Golf
  • Free airport shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Novotel Brussels Airport ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Brussels Airport

Everyone (2) Family (1)
3 out of 5
Poor check in and dated hotel rooms. Good location for airport

Posted by on 30 Nov 2019

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Comment from Hotel Management

2 Dec 2019 by Fred De Deken, General Manager

Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us; however, we wish it had been completely satisfying. Please accept our apologies if the welcome you received was not up to the standards expected of us and we will be reviewing this with our team. We have taken note of your comments and will be assessing the situation. We hope to welcome you back on another future occasion. Best wishes, Fred De Deken, General Manager

5 out of 5
Such a nice night sleep I slept so well amazing location Nice breakfast good value for money Location is great

Posted by on 24 Jul 2019

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4 out of 5

Posted by on 25 Oct 2022

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Comment from Hotel Management

26 Jan 2023 by Your Novotel Brussels Airport Team

Sehr geehrter Gast,herzlichen Dank für Ihren Besuch unseres Hotels Novotel Brussels Airport, Diegem!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und freuen uns über Ihre hohe Bewertung.Hoffentlich dürfen wir Sie eines Tages wieder begrüßen!Your Novotel Brussels Airport Team

4 out of 5
Frühstück war nicht besonders, hätte mehr erwartet.

Posted by on 5 Nov 2019

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4 out of 5
Le tout était au top dans l’ensemble mais pour le prix il manquait une baignoire..

Posted by on 15 Aug 2019

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Comment from Hotel Management

13 Dec 2019 by Fred De Deken, Directeur général

Cher hôte, Nous sommes enchantés que notre établissement ait répondu à vos attentes. Nous précisons que nous disposons, également, de chambres avec baignoire. N’hésitez donc pas à nous faire part de vos préférences la prochaine fois. Nous espérons avoir le plaisir de vous revoir parmi nous, Fred De Deken, Directeur général

4 out of 5

Posted by on 26 May 2019

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Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4358 square feet (405 square metres) and includes conference space. A fitness centre, a terrace, and tour or ticket assistance are also featured at the family-friendly Novotel Brussels Airport. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee. This 3-star Machelen hotel is smoke free.

  • 1 building
  • 209 guestrooms or units
  • 5 levels
  • Conference rooms
  • 4358 sq ft of conference space
  • 405 sq. m of conference space
  • Built in 1972
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Zaventem Station (2.3 km / 1.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Brussels Airport offers 209 accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 11:00 AM.

Foodsquare – This brasserie serves breakfast and lunch.

Wurlitzer Bar – This bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Playground on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Grey water recycling system
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 16
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.49 per room, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 per person
  • Self-parking fee: EUR 12 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brussels Airport Novotel
  • Novotel Brussels Airport
  • Novotel Hotel Brussels Airport
  • Novotel Brussels Airport Hotel
  • Novotel Brussels Airport Hotel
  • Novotel Brussels Airport Machelen
  • Novotel Brussels Airport Hotel Machelen

You should know

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.