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4.3 out of 5

"The check in was very basic, the customer service was just avarage. He didn’t give much information about the hotel or the city. Didn’t even inform wh ... " More

By a verified traveller on Tue 25 Feb 2020

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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Novotel Brussels City Centre. During your stay, you're just a quick walk from La Grand Place. Free WiFi in public areas, a full-service spa and an indoor pool are available. Built in 1999, this 4-star hotel has 217 rooms over 7 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bathtub in each room.

  • Air-conditioned rooms with deep-soaking bathtubs, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Enjoy a bite to eat at GourmetBar, a brasserie that serves Belgian cuisine
  • To-go breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include concierge services, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the clean guestrooms and the helpful staff
  • Steps from St. Catherine's Square and 5 minutes on foot from Halles de Saint-Gery
  • Pets welcome for a fee

Superior Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£73* Per night/room 15 Aug - 16 Aug

Executive Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Double Room, Multiple Beds

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Novotel Brussels City Centre ratings based on 20 verified reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Brussels City Centre

Everyone (15) Couples (4) Family (1)
4 out of 5
The check in was very basic, the customer service was just avarage. He didn’t give much information about the hotel or the city. Didn’t even inform what time is a check out or that there is a swimming pool. The room was a good size but could be updated and cleaned a bit better.

Posted by , from Uk on 25 Feb 2020

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4 out of 5
Quick check in out. Good leisure facilities. Cose to shops restaurants and Metro

Posted by on 31 Dec 2019

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3 out of 5
Location is good but very small room and no bath just shower

Posted by on 17 Dec 2019

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Comment from Hotel Management

19 Dec 2019 by Marc UYTTERHOEVEN, General Manager

Dear Guest, Thank you for taking the time to share your valuable review. It's a pleasure to know you appreciated our handy location. However, we regret that you were not completely satisfied with the size of your room. Perhaps on your next visit you would like to try one of our family rooms or connecting rooms? We also have some rooms with bath tubs, please let us know of your requirements for any future reservations. The entire team really hope we have the pleasure of welcoming you back to stay with us in the future. Happy holidays! Marc UYTTERHOEVEN, General Manager

5 out of 5

Posted by on 25 Aug 2019

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5 out of 5
Good hotel, all the efficiency and cleanliness you’d hope for. Reception staff especially helpful.

Posted by on 10 Sep 2018

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5 out of 5
Clean and modern hotel, in a great location. Easy to get to the grand palace and very close to the trendy restaurants around St. Catherine’s. I’m not a fan of a separate toilet and bathroom but they were both very clean nonetheless.

Posted by , from London on 20 Aug 2018

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4 out of 5

Nice Hotel close to Grand Place

Pros: Location, staff, breakfast, cleanliness
Cons: The pool could be a little bigger
Location: Less than 5 min walk to Grand Place. 20 min walk to Brussels Central Station
We arrived quite early in the morning & the reception staff were very accommodating. The young man allowed us to store our bags & use the hotel facilities until our room was ready. He was also very knowledgeable about public transport, shopping areas, taxis, well anything I asked him to be honest. A pleasant stay with a lovely breakfast.

Posted by , from Essex on 28 Aug 2017

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4 out of 5
Das Bett wird nicht so gemacht, wie ich es vom anderen Hotels kenne. Es liegt vielleicht daran , dass ein Business Hotel ist und kein Luxus Hotel. Die Pyjamas waren immer irgendwo zusammen gelegt.

Posted by on 6 Jan 2020

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4 out of 5

Posted by on 27 Oct 2019

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5 out of 5
L’emplacement , la grande chambre . La piscine et Hammam un grand ouiii Petit déjeuner buffet top

Posted by on 14 Aug 2019

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About the Novotel Brussels City Centre

Location Rue De La Vierge Noire 32, Brussels, 1000

Renovations + Closures

The following facilities will be closed from 16 July 2020 to 31 August 2020 (dates subject to change):

  • Bar/Lounge
  • Dining venue
  • Fitness facilities
  • Sauna
  • Swimming pool

Property Features

Novotel Brussels City Centre offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 11 meeting rooms available. A terrace, tour or ticket assistance, and an arcade/games room are also featured at the family-friendly Novotel Brussels City Centre. This 4-star Brussels hotel is smoke free.

  • 1 building
  • 217 guestrooms or units
  • 7 levels
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Central Station (1.3 km / 0.8 mi)
  • Metro station: Bourse-Beurs Station (0.3 km / 0.2 mi)

Room Amenities

Novotel Brussels City Centre offers 217 forms of air-conditioned accommodation with minibars (stocked with some free items) and laptop-compatible safes. Beds feature premium bedding. 80-cm Flat-screen televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Deep-soaking tub
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Electric kettle
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 6:00 AM to 11:00 AM.

GourmetBar – This brasserie specialises in Belgian cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the fitness facility or spa tub without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Maximum 2 per roomService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser

Contactless check-in and contactless check-out are available

Individually wrapped food options are available for breakfast

The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.24 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: EUR 21 per person (approximately)
  • Nearby parking fee: EUR 18 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 99 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Brussels Centre
  • Novotel Brussels Centre Tour Noire
  • Novotel Tour Noire
  • Novotel Tour Noire Hotel
  • Novotel Tour Noire Hotel Brussels Centre
  • Novotel Brussels Centre Tour Noire Hotel
  • Brussels Novotel
  • Novotel Brussels Centre Hotel Brussels
  • Novotel Brussels City Centre Hotel
  • Novotel Brussels City Brussels
  • Novotel Brussels City Centre Hotel
  • Novotel Brussels City Centre Brussels
  • Novotel Brussels City Centre Hotel Brussels

You should know

  • Pool access available from 7:00 AM to 10:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.