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"The check in was very basic, the customer service was just avarage. He didn’t give much information about the hotel or the city. Didn’t even inform wh ... " More

By a verified traveller on Tue 25 Feb 2020

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Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds (1 double bed and 2 sofa beds)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room, Multiple Beds (1 double bed and 2 sofa beds)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Novotel Brussels City Centre's great location. During your stay, you're just a quick walk from La Grand Place. Free WiFi in public areas, an indoor pool and a restaurant are available.

  • Free WiFi
  • Enjoy a bite to eat at GourmetBar, a brasserie that serves Belgian cuisine
  • Continental breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from St. Catherine's Square and Tour Noire
  • Pets welcome for a fee

Novotel Brussels City Centre ratings based on 20 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Brussels City Centre

Everyone (12) Couples (5) Family (2)
4 out of 5
The check in was very basic, the customer service was just avarage. He didn’t give much information about the hotel or the city. Didn’t even inform what time is a check out or that there is a swimming pool. The room was a good size but could be updated and cleaned a bit better.

Posted by , from Uk on 25 Feb 2020

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4 out of 5
Quick check in out. Good leisure facilities. Cose to shops restaurants and Metro

Posted by on 31 Dec 2019

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3 out of 5
Location is good but very small room and no bath just shower

Posted by on 17 Dec 2019

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Comment from Hotel Management

19 Dec 2019 by Marc UYTTERHOEVEN, General Manager

Dear Guest, Thank you for taking the time to share your valuable review. It's a pleasure to know you appreciated our handy location. However, we regret that you were not completely satisfied with the size of your room. Perhaps on your next visit you would like to try one of our family rooms or connecting rooms? We also have some rooms with bath tubs, please let us know of your requirements for any future reservations. The entire team really hope we have the pleasure of welcoming you back to stay with us in the future. Happy holidays! Marc UYTTERHOEVEN, General Manager

5 out of 5

Posted by on 25 Aug 2019

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5 out of 5
Good hotel, all the efficiency and cleanliness you’d hope for. Reception staff especially helpful.

Posted by on 10 Sep 2018

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2 out of 5
Chambre mal entretenue

Posted by on 9 Jun 2024

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Comment from Hotel Management

14 Jun 2024 by Marc UYTTERHOEVEN, Directeur général

Cher Vincenzo,Merci de nous faire part de votre opinion.Nous sommes enchantés de lire que vous avez trouvé notre service à la hauteur de vos attentes.Cependant, nous sommes sincèrement désolés d'apprendre que la propreté de la chambre et l'état général de l'hôtel n'ont pas répondu à vos attentes. Nous nous efforçons de maintenir nos installations en parfait état et de fournir une expérience impeccable à tous nos hôtes. Votre retour est précieux et nous prendrons en considération vos remarques pour continuer à améliorer nos services.Nous sommes fiers de notre équipe dédiée et nous nous réjouissons que cela se reflète dans la qualité de l'accueil que vous avez reçu.Bien à vous,Marc UYTTERHOEVEN, Directeur général

2 out of 5

Posted by on 22 May 2023

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Comment from Hotel Management

12 Jun 2023 by Marc UYTTERHOEVEN, General Manager

Chère Carole,Merci d'avoir pris le temps de votre réponse.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Nous espérons sincèrement que vous nous donnerez l'opportunité de regagner votre confiance par un séjour à la hauteur habituelle de nos prestations.Bien à vous,Marc UYTTERHOEVEN, General Manager

4 out of 5
Hébergement sans problème. L'absence de mini-bar est un moins. On peut bien sûr aller à la réception, mais choix très limité ... La rue de l'hôtel n'est pas très "riante" mais grands travaux dans le quartier...

Posted by on 12 Apr 2022

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Comment from Hotel Management

14 Apr 2022 by Marc UYTTERHOEVEN, Directeur général

Cher Alain, Merci pour ce commentaire suite à votre séjour dans notre établissement. Nous vous remercions d'avoir choisi notre établissement pour votre séjour. Nous prenons note de votre remarque. Nous espérons vous revoir parmi nous prochainement, Marc UYTTERHOEVEN, Directeur général

5 out of 5
Nous avons été parfaitement bien accueilli à la réception. La chambre était spacieuse, propre et confortable. Je n'hésiterais pas à y retourner et je recommande fortement.

Posted by on 14 Mar 2022

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4 out of 5
Clean, good location and modern.

Posted by on 6 Nov 2021

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Comment from Hotel Management

7 Nov 2021 by Marc UYTTERHOEVEN, General Manager

Dear Katja, Thank you for sharing this lovely review. We are so glad to hear that you enjoyed your stay with us and appreciated our high standards. We can't wait to see you on your next visit! Kind regards, Marc UYTTERHOEVEN, General Manager

About the Novotel Brussels City Centre

Location Rue De La Vierge Noire 32, Brussels, 1000

Property Features

Novotel Brussels City Centre offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 6 meeting rooms available. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Novotel Brussels City Centre. This 4-star Brussels hotel is smoke free.

  • 1 building
  • 217 guestrooms or units
  • 7 levels
  • Built in 1999
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Brussels-Chapel Station (1.6 km / 1 mi)
  • Metro station: Bourse-Beurs Station (0.3 km / 0.2 mi)

Room Amenities

Novotel Brussels City Centre offers 217 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead, complimentary toiletries and hairdryers. This Brussels hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Deep-soaking bath
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:00 AM.

GourmetBar – This brasserie specialises in Belgian cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Casino nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 16

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Maximum 2 pets Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 15
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.24 per room, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 26 per person
  • Nearby parking fee: EUR 25 per day (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 99 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Brussels Centre
  • Novotel Brussels Centre Tour Noire
  • Novotel Tour Noire
  • Novotel Tour Noire Hotel
  • Novotel Tour Noire Hotel Brussels Centre
  • Novotel Brussels Centre Tour Noire Hotel
  • Brussels Novotel
  • Novotel Brussels Centre Hotel Brussels
  • Novotel Brussels City Centre Hotel
  • Novotel Brussels City Brussels
  • Novotel Brussels City Centre Hotel
  • Novotel Brussels City Centre Brussels
  • Novotel Brussels City Centre Hotel Brussels

You should know

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key (Foundation for Environmental Education)

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.