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4.3 out of 5

"Checkin at the hotel bar is not optimal, since the environment is very loud. The staff is not very professional, forgetting to tell information and ha ... " More

By a verified traveller on Wed 05 Feb 2020

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penta Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£69* Per night/room 29 May - 30 May

Penta Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

penta PlayerPad Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

penta Plus Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

penta Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the restaurant at pentahotel Brussels City Centre. During your stay, you're just a quick walk from Avenue Louise. Features include free WiFi in public areas and a free manager's reception, plus a restaurant. Built in 1973, this 4-star hotel has 202 rooms over 8 floors. This property offers pet-friendly amenities, such as food and water bowls. Each room includes amenities such as free WiFi and a Smart TV.

  • Air-conditioned accommodations with 24-hour room service, Smart TVs and fridges
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy Modern European cuisine while dining at Pentalounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the comfy beds and spaciousness
  • Just a 3-minute walk from Avenue Louise and a 3-minute drive from Royal Palace of Brussels
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

pentahotel Brussels City Centre ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for pentahotel Brussels City Centre

Everyone (13) Couples (2) Students (1) Family (3)
3 out of 5
Checkin at the hotel bar is not optimal, since the environment is very loud. The staff is not very professional, forgetting to tell information and handing out a WiFi code that doesn't work. Corridors are so dark and badely lit that when you come into the room it's difficult to find the place where to put the keycard to have the light turning on. There's no closed wardrobe to hang clothes, but only an open clothes rail.The windows are very badely isolated, both concerning cold air and traffic noise. Room temperature is only regulated by the air conditioning / warm air blower system which is difficult to control and is very noisy. It was switched off at arrival and room temperature was at 19°C. Breakfast buffet is nicely arranged and pleasing... if only the coffee had a better quality.

Posted by on 5 Feb 2020

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Comment from Hotel Management

17 Feb 2020 by Arnaud Dehaye

Dear guest, Thank you for taking the time to leave this review. I am sorry to hear your stay didn’t meet your expectations. With this feedback we will try our very best to improve the service here at Pentahotel Brussles. We hope to welcome you back at one of our hotels in the future! Pentayours, Penta team

4 out of 5
It was a very clean comfortable hotel room very satisfied with our stay would definitly stay again

Posted by , from ireland on 6 Aug 2018

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Comment from Hotel Management

28 Aug 2018 by Arnaud Dehaye

Dear Vinnie, We very much appreciate your comments regarding your stay at the Pentahotel Brussels City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Dehaye Director of Sales & Marketing

5 out of 5

Love the location! Amazing experience

We loved our stay in the hotel. So cosy and quiet. Atmosphere was magic. We felt so comfortable. Hotel staff so helpful. Room was so clean, very pretty decorated. Location is great. Tram and metro so near by. We loved our walks. So close to centar! We have made great choice choosing Pentahotel!!!

Posted by on 6 Sep 2017

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4 out of 5
Les chambres donnant côté rue sont trop bruyantes. De plus, le personnel d'accueil est désorganisé.

Posted by on 17 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by Arnaud Dehaye

Cher(e) voyageur, Un grand merci pour votre commentaire. Au plaisir de vous revoir chez Pentahotels. L'équipe Penta

4 out of 5
Rien à dire de particulier. Chambre propre. Etablissement propre en général

Posted by on 4 Jan 2020

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Comment from Hotel Management

15 Feb 2020 by Arnaud Dehaye

Cher(e) voyageur, Rien a redire sur votre commentaire si ce n'est un grand merci! Au plaisir de vous revoir. L'équipe Penta

5 out of 5

Posted by on 23 Dec 2019

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Comment from Hotel Management

24 Dec 2019 by Arnaud

Dear guest, Thank you for your review. So glad you had a great experience with us. Hope to see you back soon. Arnaud Director of Sales & Marketing

5 out of 5
absolute Top Lage eines klasse Hotels - gerne wieder!

Posted by on 14 Nov 2019

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Comment from Hotel Management

24 Dec 2019 by Arnaud

Dear guest, Thank you so much for having taken the time to write this feedback after your stay. We are so glad to hear that you did enjoy the pentaXperience with us. We hope to see you back soon at Pentahotels. Regards, Arnaud Dehaye Director of Sales & Marketing

4 out of 5
Stylisches Hotel, super Frühstück, freundliches Personal.

Posted by on 21 Oct 2019

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Comment from Hotel Management

29 Oct 2019 by Arnaud Dehaye

Dear guest, Thank you for your great review. Hope to see you back very soon. Penta team

5 out of 5
Big nice double room, good air conditioninc etc. Nice breakfast and lobby. Elevators need to be serviced&update.

Posted by on 7 Oct 2019

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Comment from Hotel Management

7 Oct 2019 by Arnaud Dehaye

Dear guest, Thank you so much for your great review. Hope to see you back soon. Penta team

4 out of 5
Siisteys, hiljainen ja valoisa huone. Vastaanotossa miellyttävä palvelu. Huonekäytävät pimeitä, samoin ravintola. Aamiaisella henkilökunta ei tervehtinyt eikä hymyillyt. Pieni yksityiskohta, pöydät pyyhitään samalla rätillä kuin tuolit, joilma ihmiset istuvat ties miten likaisilla housuilla.

Posted by on 20 Sep 2019

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Comment from Hotel Management

20 Sep 2019 by Arnaud Dehaye

Dear guest, Thank you so much for your kind review. We are so happy to hear that you did enjoy our cleanliness and our bedroom. We hope to see you back soon. Kind regards, Penta team

About the pentahotel Brussels City Centre

Location Chaussee De Charleroi 38, Brussels, 1060

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3261 square feet (303 square metres) and includes conference rooms. A 24-hour fitness centre, a library, and vending machine are also featured at the family-friendly pentahotel Brussels City Centre. Parking is available for a fee. This Art Deco Brussels hotel is smoke free.

  • 1 building
  • 202 guestrooms or units
  • 8 levels
  • 3261 sq ft of conference space
  • 303 sq. m of conference space
  • Built in 1973
  • Manager's reception (free)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Games room or arcade
  • Library
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Brussels-Luxembourg Station (2.3 km / 1.4 mi)
  • Metro station: Faider Tram Stop (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pentahotel Brussels City Centre offers 202 accommodations with minibars (stocked with some free items) and a safe. Beds feature premium bedding. 42-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

The hotel hosts a free manager's reception daily.

Pentalounge – This restaurant specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

A hosted evening meal is available for a surcharge daily. Reservations are required.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 20 per pet, per night, plus a deposit of EUR 25.00 per night
  • Only dogs are allowed
  • Weight limit: 44 lbs
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

On-site parties or group events are strictly prohibited

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Long-term renters welcome
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Noise-free rooms not guaranteed
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • Online penalty collection
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 25 per stay
  • A tax is imposed by the city: EUR 4.24 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 25 for adults and EUR 12.5 for children (approximately)
  • Self-parking fee: EUR 20 per day
  • Pet deposit: EUR 25.00 per night
  • Pet fee: EUR 20 per pet, per night
  • Early check-in fee: 100 per cent of room rate (subject to availability)
  • Hosted evening meal: EUR 55

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercure Brussels Center Louise
  • Mercure Brussels Center Louise
  • Mercure Brussels Center Louise Belgium
  • Mercure Brussels Center Louise Hotel Saint-Gilles
  • pentahotel Brussels City Centre Hotel
  • pentahotel Brussels City Centre
  • Pentahotel Brussels City Centre Belgium
  • Pentahotel Brussels City
  • pentahotel Brussels City Centre Hotel
  • pentahotel Brussels City Centre Brussels
  • pentahotel Brussels City Centre Hotel Brussels

You should know

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
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