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4.3 out of 5

"Breakfast is disorganises, stressful and a big free for all. Between 9:30 and 11, there are not enough seats for everyone. It becomes a stressful bat ... " More

By a verified traveller on Mon 25 Nov 2019

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Hotel Description

Our customers tell us that they can't get enough of the great public transport around The Hotel. During your stay, you're just a quick walk from Royal Museums of Fine Arts of Belgium. Enjoy features like free WiFi in public areas, plus 2 bars and a full-service spa. Built in 1969, this 4-star hotel has 420 rooms over 27 floors. Each room includes amenities such as free WiFi and a free stocked minibar.

  • Air-conditioned rooms with free minibar items, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Enjoy a bite to eat at The Restaurant, a fine-dining restaurant with garden views
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with manicures and pedicures, body treatments or facials at The Urban Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have great things to say about the size of the guestrooms and the overall condition of the property
  • Just a 4-minute walk from Egmont Palace and 6 minutes on foot from Place du Petit Sablon
  • Dogs welcome for a fee (restrictions apply)

Superior Vista Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£128* Per night/room 20 Jul - 21 Jul

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Panoramic Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Hotel ratings based on 27 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Hotel

Everyone (18) Couples (1) Family (2)
3 out of 5
Breakfast is disorganises, stressful and a big free for all. Between 9:30 and 11, there are not enough seats for everyone. It becomes a stressful battle. Once you’ve managed to find somewhere to seat (far from the buffet) staff (not very helpful) are so keen to get everyone moving, if you go back to the buffet for 5 minutes your place is cleared and you can come back to find other people seating there with your plate and tea having been gotten rid of.

Posted by , from London on 25 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by Yvonne, Digital Experience Manager

Dear C, Thank you for taking the time to share your review. Your satisfaction is one of our top priorities and unfortunately, it seems that we did not meet all your expectations. We are sorry that our breakfast service did not meet the standard expected of us, a negative opinion is an opportunity for us to question ourselves and to look for ways to improve our services. Nevertheless, we hope to welcome you back for a more enjoyable stay on your next visit to Brussels. Kind regards, Yvonne, Digital Experience Manager

5 out of 5
A super hotel in a fabulous location. Breakfast is also excellent.

Posted by , from London on 17 Nov 2019

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Comment from Hotel Management

18 Nov 2019 by Yvonne, Digital Experience Manager

Dear Tanya, Thank you for taking the time to share your review. We are delighted that you enjoyed our privileged location close to many attractions and great to know that you found our breakfast selection ideal. We look forward to seeing you again on a future visit. Best wishes, Yvonne, Digital Experience Manager

4 out of 5

Posted by on 10 Aug 2019

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Comment from Hotel Management

22 Aug 2019 by Digital Marketing Manager

Dear, Thank you so much for your review, it was an absolute pleasure hosting you at The Hotel. Kind regards, Max @ The Hotel

3 out of 5
Nice hotel not far from the grand place. However a bit outdated with tacky bed throws and pillows. The check in was rushed although no one was around. While in the room someone just knocked at 8am and tried to come in. Once realised we were inside they left. The only positive things are location and gym. Overall won’t stay here again.

Posted by on 1 Feb 2019

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Comment from Hotel Management

19 Feb 2019 by Digital Marketing Manager at The Hotel - Brussels

Dear Tee, Sorry to hear about your bad experience. Feel free to contact me at Max.Decock@thehotel.be so we can find out a solution to let you have a better opinion on our hotel. Please apologize our team that knocked at your door early in the morning. We'll make sure to not reproduce those mistakes on your next stay. We wish you a wonderful day and we look forward to hear from you very soon. Kind regards, Max Decock.

4 out of 5
Good hotel but it was noisy during the night from traffic & construction work nearby.

Posted by , from London, UK on 21 Nov 2018

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Comment from Hotel Management

23 Nov 2018 by Digital Marketing Manager

Dear Ebookers, Many thanks for having reviewed your stay. It's an absolute pleasure to see that you have enjoyed your visit. Our apologies however for the noise during the night, hope it didn't keep you up the entire night. In the hopes of welcoming you once again, we wish you a great day! Kind regards, Max Decock

4 out of 5
Perfect location to explore Brussels. The staff were friendly and accommodating and the room was nicely presented. The daily refreshment of the complimentary mini bar was a nice touch.

Posted by , from England on 23 Oct 2018

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Comment from Hotel Management

2 Nov 2018 by Digital Marketing Manager

Dear Samantha, Many thanks for having reviewed your stay. It's an absolute pleasure to see that you have enjoyed your visit. In the hopes of welcoming you once again, we wish you a great day! Kind regards, Max Decock

5 out of 5

Elegant hotel in a neigbourhood where it was inter

Pros: Everything was excellent free minibar etc. gym with free mineral water. The automatic window curatin made the room dark, slept very well.
Cons: The first night the FINNISH sauna in Spa was too cold, only 40 degrees, above 60 is minimum. The second morning sauna was up to 70 degrees Celcius, w
Location: Wonderfully interesting area with shops and restaurants in the area. Good for jogging.
Everything was excellent free minibar etc. gym with free mineral water. The view from sauna is gorgeous. The park behind hotel is cute.

Posted by on 5 Feb 2018

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Comment from Hotel Management

7 Feb 2018 by Max Decock

Dear, Many thanks for having reviewed your stay. It's an absolute pleasure to see that you have enjoyed your visit. In the hopes of welcoming you once again, we wish you a great day! Kind regards,

5 out of 5

Great Hotel

Pros: General ambience
Cons: To improve the more casual 'grab' a meal dining space.
Location: Great shopping and the best cafe in the park behind hotel
All you could wish for in a hotel, position, facilities and staff.

Posted by , from Melbourne on 20 Sep 2017

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Comment from Hotel Management

22 Sep 2017 by Digital Marketing Manager

Dear Paul, Thanks for your feedback, it's a pleasure to see that you have enjoyed your stay with us and that you liked the locations as well as the general ambiance. That's always nice to hear! Hope to welcome you again and have a great day in the meantime! Kind regards, Max Decock

4 out of 5
Sehr schönes Empfangsbereich & Restaurant. Schönes, modernes Zimmer. Zum Teil etwas abgenutzt.

Posted by on 4 Feb 2020

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Comment from Hotel Management

9 Feb 2020 by Yvonne, Digital Experience Manager

Sehr geehrter Gast, vielen Dank für Ihr Feedback zu unserem Hotel. Wir haben mit Freude gelesen, dass Sie einen schönen Aufenthalt bei uns hatten. Auch bedanken wir uns dafür, dass Sie unser Restaurant und unsere modernen Zimmer besonders hervorheben. Hoffentlich hatten Sie noch einen schönen Heimweg und besuchen uns auch in der Zukunft wieder. Freundliche Grüße, Yvonne, Digital Experience Manager

5 out of 5

Posted by on 22 Jan 2020

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Comment from Hotel Management

24 Jan 2020 by Yvonne, Digital Experience Manager

Dear guest, Thanks for giving us a perfect rating. We are happy we were able to cater to all your needs. Again, thank you very much. We look forward to welcoming you again. Best regards, Yvonne, Digital Experience Manager

Property Features

The Hotel offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 17222 square feet (1600 square metres) and includes conference centres. Spa services, a library, and tour or ticket assistance are also featured at the luxury The Hotel. Parking is available for a fee. This 4-star Brussels hotel is smoke free.

  • 1 building
  • 420 guestrooms or units
  • 27 levels
  • 2 bars or lounges
  • 17222 sq ft of conference space
  • 1600 sq. m of conference space
  • Built in 1969
  • Dining venue
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Brussels (BRU-Brussels - National) (15.2 km / 9.5 mi)
  • Train station: Brussels-Chapel Station (1.6 km / 1 mi)
  • Metro station: Louise-Louiza Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Hotel offers 420 forms of accommodation with free minibar items and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Brussels hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Espresso maker
  • Egyptian cotton linens
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to noon.

The Restaurant – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Segway rental/tour nearby

Spa Services

The Urban Spa has 2 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 2
  • Minimum age to access spa is 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 30 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Weight limit: 22 lb
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.24 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 27 for adults and EUR 27 for children (approximately)
  • Self-parking fee: EUR 35 per day
  • Pet fee: EUR 30 per pet (varies based on length of stay)
  • Late check-out fee: EUR 15 (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Brussels
  • The Hotel Hotel
  • The Hotel Brussels
  • The Hotel Hotel Brussels

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.