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 Brussels •1 room
 Brussels • 1 room
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The Hotel

4-star property
38 Boulevard de Waterloo, Brussels, 020 3788 4841
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4.5 out of 5
Excellent!
See all 64 Ebookers Reviews

"Everything was excellent free minibar etc. gym with free mineral water. The view from sauna is gorgeous. The park behind hotel is cute. " More

By a verified traveller on Mon 05 Feb 2018

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Hotel Description

The sightseeing around The Hotel gets high marks from our customers. During your stay, you're just a quick walk from Church of Our Blessed Lady of the Sablon. Features include free WiFi in public areas, plus 2 bars and a full-service spa. Built in 1969, this 4-star hotel has 420 rooms over 27 floors. Each room includes amenities such as free WiFi and a free stocked minibar.

  • Air-conditioned rooms with free minibar items, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Enjoy a bite to eat at The Restaurant, a fine-dining restaurant with garden views
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself to facials, body treatments or massages at The Urban Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have good things to say about the accommodation for the spaciousness and low noise level
  • Just a 4-minute walk from Egmont Palace and 6 minutes on foot from Place du Petit Sablon
  • Dogs welcome for a fee (restrictions apply)

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£95* Per night/room 23 Nov - 24 Nov

Superior Vista Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Panoramic Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Hotel ratings based on 64 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Hotel

Everyone (18) Couples (26) Business (6) Family (3) Friends (5) Other (3)
4 out of 5

Posted by on 10 Aug 2019

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Comment from Hotel Management

22 Aug 2019 by Digital Marketing Manager

Dear, Thank you so much for your review, it was an absolute pleasure hosting you at The Hotel. Kind regards, Max @ The Hotel

3 out of 5
Nice hotel not far from the grand place. However a bit outdated with tacky bed throws and pillows. The check in was rushed although no one was around. While in the room someone just knocked at 8am and tried to come in. Once realised we were inside they left. The only positive things are location and gym. Overall won’t stay here again.

Posted by on 1 Feb 2019

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Comment from Hotel Management

19 Feb 2019 by Digital Marketing Manager at The Hotel - Brussels

Dear Tee, Sorry to hear about your bad experience. Feel free to contact me at Max.Decock@thehotel.be so we can find out a solution to let you have a better opinion on our hotel. Please apologize our team that knocked at your door early in the morning. We'll make sure to not reproduce those mistakes on your next stay. We wish you a wonderful day and we look forward to hear from you very soon. Kind regards, Max Decock.

4 out of 5
Good hotel but it was noisy during the night from traffic & construction work nearby.

Posted by , from London, UK on 21 Nov 2018

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Comment from Hotel Management

23 Nov 2018 by Digital Marketing Manager

Dear Ebookers, Many thanks for having reviewed your stay. It's an absolute pleasure to see that you have enjoyed your visit. Our apologies however for the noise during the night, hope it didn't keep you up the entire night. In the hopes of welcoming you once again, we wish you a great day! Kind regards, Max Decock

4 out of 5
Perfect location to explore Brussels. The staff were friendly and accommodating and the room was nicely presented. The daily refreshment of the complimentary mini bar was a nice touch.

Posted by , from England on 23 Oct 2018

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Comment from Hotel Management

2 Nov 2018 by Digital Marketing Manager

Dear Samantha, Many thanks for having reviewed your stay. It's an absolute pleasure to see that you have enjoyed your visit. In the hopes of welcoming you once again, we wish you a great day! Kind regards, Max Decock

5 out of 5

Elegant hotel in a neigbourhood where it was inter

Pros: Everything was excellent free minibar etc. gym with free mineral water. The automatic window curatin made the room dark, slept very well.
Cons: The first night the FINNISH sauna in Spa was too cold, only 40 degrees, above 60 is minimum. The second morning sauna was up to 70 degrees Celcius, w
Location: Wonderfully interesting area with shops and restaurants in the area. Good for jogging.
Everything was excellent free minibar etc. gym with free mineral water. The view from sauna is gorgeous. The park behind hotel is cute.

Posted by on 5 Feb 2018

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Comment from Hotel Management

7 Feb 2018 by Max Decock

Dear, Many thanks for having reviewed your stay. It's an absolute pleasure to see that you have enjoyed your visit. In the hopes of welcoming you once again, we wish you a great day! Kind regards,

5 out of 5

Great Hotel

Pros: General ambience
Cons: To improve the more casual 'grab' a meal dining space.
Location: Great shopping and the best cafe in the park behind hotel
All you could wish for in a hotel, position, facilities and staff.

Posted by , from Melbourne on 20 Sep 2017

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Comment from Hotel Management

22 Sep 2017 by Digital Marketing Manager

Dear Paul, Thanks for your feedback, it's a pleasure to see that you have enjoyed your stay with us and that you liked the locations as well as the general ambiance. That's always nice to hear! Hope to welcome you again and have a great day in the meantime! Kind regards, Max Decock

5 out of 5

Room with a View

Could not praise The Hotel enough. Was visiting Brussels for a conference (which was also in The Hotel) and we are so delighted we chose to stay here too. Our room was on the 18th floor and the view was just amazing. The room and its amenities were fabulous, including the black-out electric blind. Brilliantly located too. Will definitely be back.

Posted by on 12 Mar 2016

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5 out of 5

Fantastic hotel

Great hotel, friendly and helpful staff. Got upgraded to a corner room which had fantastic views. Only down side was unable to get wifi in room, but we can all live without that! Would love to stay here again and would definitely recommend this hotel, had a superb stay.

Posted by on 26 Sep 2015

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5 out of 5

Get ready to read the realist, most truthful indepth review youve ever read

This hotel was by far the best hotel I have ever been to and the only thing that could have made it better would be if it had a swimming pool, and better food. Let me just tell you how sick this hotel is. The staff are so helpful, especially one dark skinned bald man (sorry i dont know his name) but he was amazing. Its got a jewellery shop IN THE reception area!! On every floor, as soon as you come out of the elevators, there are regular automatic air freshners that smell like the most amazing aftershave. I could have just sat there all day. The VIEW omg, the view was amazing, even from the lower floors, the windows are massive and you have remote for the blind that covers the window it is sick. The most important thing for me is the cleanliness, and I think you can always tell the cleanliness of a hotel by the toilets. Let me tell you, the toilets were sparkling clean. NO rot or dirt, girls you'll love it, its got a beauty mirror for you!! The hotel staff are sick too, they clean your room so well, they even folded my clothes for me and put my make up away. Even to the point were we had left money out by accident, and came back and it was all still there. A lot of people travel to Avenue Louise because its the designer road, let me tell you, we went there, there were about ten good shops. The road this hotel is on, is SICK! its a proper long road and every single shop is designer, youve got gucci and louis vuitton next door to the hotel, and it gets better as you walk up. youve got a metro stop right outside, to the point were you will be walking up the stairs to exit the metro, and you'll be able to see the sky, then the sign saying the hotel, and then Louis Vuitton underneath. Dont get me wrong, at the end of that road, there are bars, outdoor seating which is amazing in the night, nightclubs and loaaaaaaaads of food places, this is the perfect hotel. I am going to book another holiday and stay here, just so that I can bring the rest of my family to see the hotel. if i had longer to stay, i would have spent the majority of the time in the hotel. The only negative point, is that there is not much variety in the buffet breakfast for the price you pay (19euros a per person per day), I mean they dont even give you beans, let alone a hash brown! But you can allow for that, especially seen as every other aspect of the hotel makes you feel like a celebrity, I am really suprised that this hotel is not at least a 5*.

Posted by on 16 Sep 2015

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4 out of 5

Short couples trip

Comfy modern hotel, I enjoyed the room very much as it was spacious. However the staff were not very 'smart' in communicating, its not the language barrier as I speak both Dutch and English. They just were't informative, I was having to ask them about this and that like what the deposit is for etc. If you don't ask, don't expect to be informed by them.

Posted by on 16 Jun 2015

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About the The Hotel

Location 38 Boulevard de Waterloo, Brussels, 1000

Property Features

The Hotel offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 17222 square feet (1600 square metres) and includes conference centres. Spa services, a library, and tour or ticket assistance are also featured at the luxury The Hotel. Parking is available for a fee. This 4-star Brussels hotel is smoke free.

  • 1 building
  • 420 guestrooms or units
  • 27 levels
  • 2 bars or lounges
  • 17222 sq ft of conference space
  • 1600 sq. m of conference space
  • Built in 1969
  • Dining venue
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Brussels (BRU-Brussels - National) (15.2 km / 9.4 mi)
  • Train station: Brussels-Chapel Station (1.6 km / 1 mi)
  • Metro station: Louise-Louiza Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Hotel offers 420 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Espresso maker
  • Egyptian cotton linens
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to noon.

The Restaurant – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Segway rental/tour nearby

Spa Services

The Urban Spa has 2 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 2
  • Minimum age to access spa is 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: EUR 30 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Weight limit: 22 lb
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.24 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 27 for adults and EUR 27 for children (approximately)
  • Self-parking fee: EUR 35 per day
  • Pet fee: EUR 30 per pet (varies based on length of stay)
  • Late check-out fee: EUR 15 (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Brussels
  • The Hotel Hotel
  • The Hotel Brussels
  • The Hotel Hotel Brussels

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.