13 Sep 2020 by Ashley
Thank you for the five star review!
6 Aug 2020 by Ashley
Good morning, Thank you for leaving a review. I recall it was myself that checked you in. First, please accept my sincere apologies that your expectations were not met with regards to the room type. As the third party booking had been booked as a non-specific room type, it was allocated to what we had available on the day of your arrival and unfortunately we had no double rooms available. I made sure I completed regular walks of the building past your room and kept the reception phone on loud incase you needed anything or suffered a seizure. I would kindly ask that you feed this back directly to the website you booked through to ensure your room preferences are sent through correctly next time. I also apologise if I wasn't clear enough with the breakfast offerings and recall you being a little upset about this at check-in. We do try to keep third party booking websites up-to date with the current offerings of the hotel, but as many aren't controlled by us we're unable to make sure they're all correct which led to the upset caused at check-in when I explained the offerings for the morning to you. When you are travelling back to Burnley again in the future, please reach out to me directly at the hotel so I can try make this right for you. It would be a shame if this difficult stay was the only experience you had of our Hotel. Kindest of regards, Ashley
10 Feb 2020 by steve
Thank you for your rating of 4
5 Aug 2019 by Steve
Thank you for your feedback we will address the issues you have raised
1 Jul 2019 by steve
thank you for the 5 star rating
4 Mar 2019 by steve
thank you for your 5* rating and comments
30 Dec 2018 by Chris
Good evening, Thank you for your positive review, we look forward to welcoming you back soon. Many thanks,
2 Sep 2018 by Steve
Thank you for your comments it is always nice to receive such feedback and I have noted your comment on information relating to the power supply and will brief this with the team Regards
29 Jun 2017 by Louise
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Burnley. I have made a note of your comments and I will feed this back to the team. Kind Regards , Louise Guest Services Manager
3 Mar 2017 by Tom - Guest Services Manager.
Thanks for staying with us. We appreciate your feedback!
There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 872 square feet (81 square metres) and includes conference rooms. A terrace, multilingual staff, and a garden are also featured at the business-friendly Holiday Inn Express Hotel Burnley M65 JCT10. Free self parking is available. This 3-star Burnley hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
Holiday Inn Express Hotel Burnley M65 JCT10 offers 102 forms of accommodation with a safe and free newspapers. This accommodation is furnished with double sofa beds. A pillow menu is available. 26-inch LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Guests are served a free buffet breakfast daily from 6:30 AM to 10 AM.
The Great Room – This bistro specialises in local cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.