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4.2 out of 5

"Everything was spotless and the food excellent. All the staff were friendly and accommodating . We have stayed at this hotel before and will only use ... " More

By a verified traveller on Sun 26 Dec 2021

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Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£60* Per night/room 10 Jul - 11 Jul

Standard Room, 2 Single Beds, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

The free breakfast at Holiday Inn Express Hotel Burnley M65 JCT10, an IHG Hotel gets good marks from our customers. During your stay, you'll be within walking distance of The Weavers' Triangle. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at The Great Room, a bistro that serves local cuisine
  • Amenities include free newspapers in reception, a front-desk safe and a 24-hour business centre
  • Guests have great things to say about the location and the convenient parking
  • Just a 4-minute drive from The Weavers' Triangle and 8 minutes from Turf Moor
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Holiday Inn Express Hotel Burnley M65 JCT10, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel Burnley M65 JCT10, an IHG Hotel

Everyone (9) Couples (3) Business (1) Family (3) Other (1)
5 out of 5
Everything was spotless and the food excellent. All the staff were friendly and accommodating . We have stayed at this hotel before and will only use this one when ever we stay in Burnley next time

Posted by on 26 Dec 2021

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Comment from Hotel Management

28 Dec 2021 by Steve

Thank you for your kind comments and rating

5 out of 5

Posted by on 8 Sep 2020

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Comment from Hotel Management

13 Sep 2020 by Ashley

Thank you for the five star review!

2 out of 5
I booked a standard room with two double beds. I had two single beds. I am epileptic and need a large bed in case of a night seizure. I was led to believe therecwould be a hot breakfast; it was a cold continental boxvwith a 'warm up' bacon sandwich.Little choice, poor quality. Apparently breakfast buffet is not available in July because of COVID; cooked is available in August...?? I have been misled by ebookers advertising; this is deceitful and wrong.

Posted by on 29 Jul 2020

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Comment from Hotel Management

6 Aug 2020 by Ashley

Good morning, Thank you for leaving a review. I recall it was myself that checked you in. First, please accept my sincere apologies that your expectations were not met with regards to the room type. As the third party booking had been booked as a non-specific room type, it was allocated to what we had available on the day of your arrival and unfortunately we had no double rooms available. I made sure I completed regular walks of the building past your room and kept the reception phone on loud incase you needed anything or suffered a seizure. I would kindly ask that you feed this back directly to the website you booked through to ensure your room preferences are sent through correctly next time. I also apologise if I wasn't clear enough with the breakfast offerings and recall you being a little upset about this at check-in. We do try to keep third party booking websites up-to date with the current offerings of the hotel, but as many aren't controlled by us we're unable to make sure they're all correct which led to the upset caused at check-in when I explained the offerings for the morning to you. When you are travelling back to Burnley again in the future, please reach out to me directly at the hotel so I can try make this right for you. It would be a shame if this difficult stay was the only experience you had of our Hotel. Kindest of regards, Ashley

4 out of 5

Posted by on 10 Feb 2020

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Comment from Hotel Management

10 Feb 2020 by steve

Thank you for your rating of 4

5 out of 5
A very good stay the staff helpful as usual. They listened and acted on request. The property needs to be maintained a bit better, broken chair in lounge area, bathroom floor cracked in room 110. Overall a good hotel and quality service for the cost of staying.

Posted by on 4 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by Steve

Thank you for your feedback we will address the issues you have raised

5 out of 5

Posted by on 28 Jun 2019

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Comment from Hotel Management

1 Jul 2019 by steve

thank you for the 5 star rating

5 out of 5
Excellent and clean hotel lovely breakfast included.. does exactly what it says on the tin...

Posted by on 4 Mar 2019

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Comment from Hotel Management

4 Mar 2019 by steve

thank you for your 5* rating and comments

4 out of 5

Posted by on 29 Dec 2018

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Comment from Hotel Management

30 Dec 2018 by Chris

Good evening, Thank you for your positive review, we look forward to welcoming you back soon. Many thanks,

5 out of 5

Close to junction 10 off the M65 well signposted

Pros: The freshness, staff friendliness,clean well presented Breakfast provided and the ability to eat in the restaurant in evening without having to go out
Cons: as to my stay nothing really just staff to remember to inform that you need to put your room key in the slot inside the door to activate the lights
Location: The location was good easy access to the M65 and into Burnley
I found the hotel very welcoming the staff very helpful booked in with a smile Room very pleasant parking top notch, Slight problem with lighting in room but resolved without a hitch very quick Having the ability to have a light bite in the evening brilliant would stay again in a heart beat

Posted by , from Cumbria on 2 Sep 2018

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Comment from Hotel Management

2 Sep 2018 by Steve

Thank you for your comments it is always nice to receive such feedback and I have noted your comment on information relating to the power supply and will brief this with the team Regards

2 out of 5

Good location for Burnley

We were given a disabled room, which wasn't a problem, but the pull out bed was very uncomfortable, the bathroom was a wet room so after having a shower you had to stand in 1cm of water to use the sink and toilet....this lasted until the room was cleaned as there was no mop etc. The breakfast was good but there was a dance exam going on so the area was packed with children and it felt like you had a audience whilst eating your breakfast. The worst thing was there was a very loud noise everytime someone turned the taps on in another room, which woke us up both mornings. Did report this to reception but the problem was still there the following day. We have stayed in this hotel before and it was OK just disappointing this time.

Posted by on 26 Jun 2017

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Comment from Hotel Management

29 Jun 2017 by Louise​

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Burnley. I have made a note of your comments and I will feed this back to the team. Kind Regards , Louise Guest Services Manager

About the Holiday Inn Express Hotel Burnley M65 JCT10, an IHG Hotel

Location 55 Pendle Way, Burnley, England BB12 0TJ

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 872 square feet (81 square metres) and includes conference rooms. A terrace, multilingual staff, and a garden are also featured at the business-friendly Holiday Inn Express Hotel Burnley M65 JCT10, an IHG Hotel. Free self parking is available. This 3-star Burnley hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 4 levels
  • 872 sq ft of conference space
  • 81 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Burnley Barracks Station (1.5 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel Burnley M65 JCT10, an IHG Hotel offers 102 accommodations with a safe and free newspapers. This accommodation is furnished with double sofa beds. A pillow menu is available. 26-inch LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Pull-out sofa bed
  • LCD television
  • Satellite channels
  • Coffee maker
  • Pillow options
  • Shower
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10 AM.

The Great Room – This bistro specialises in local cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15 per pet, per night (maximum GBP 10 per stay)
  • Maximum 1 per room
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-out is available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15 per pet, per night (maximum GBP10 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Burnley M65 JCT10
  • Holiday Inn Express Hotel Burnley
  • Holiday Inn Express Hotel Burnley M65 JCT10
  • Holiday Inn Hotel M65 JCT10
  • Holiday Inn M65 JCT10
  • Holiday Inn Express Hotel M65 JCT10
  • Holiday Inn Express M65 JCT10
  • Holiday Inn Express Hotel Burnley M65 JCT10
  • Holiday Inn Express Hotel Burnley M65 JCT10 an IHG Hotel
  • Holiday Inn Express Hotel Burnley M65 JCT10, an IHG Hotel Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.