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4.3 out of 5

"Good hotel just what I expected, clean and tidy with good facilities. Close to Burton if anything is needed " More

By a verified traveller on Sun 27 Aug 2017

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Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max
£92* Per night/room 4 Sep - 5 Sep

Suite, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room (with Shower)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Twin Room (with Bath)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 1 Double Bed, Accessible (Compact)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Hilton at St George's Park, Burton Upon Trent's great location gets high marks from our customers. During your stay, you'll be close to National Brewery Centre. Free WiFi in public areas, free self-parking and a full-service spa are available.

  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy British cuisine while dining at The Restaurant
  • Full breakfast served weekends for a fee
  • Take a swim in the indoor pool
  • Treat yourself to deep-tissue massages, body wraps or body scrubs at Spa at St George's Park
  • Amenities include a front-desk safe, 16 meeting rooms and laundry facilities
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the comfortable guestrooms and the location
  • 9 minutes by car from National Brewery Centre and 10 minutes from Pirelli Stadium

Hilton at St George's Park, Burton Upon Trent ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton at St George's Park, Burton Upon Trent

Everyone (3) Family (2) Friends (1)
5 out of 5
Excellent

Posted by on 4 Aug 2021

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Comment from Hotel Management

5 Aug 2021 by Alison Wallace, Hotel Administrator

Thank you so much for taking a moment to rate your visit to Hilton at St George's Park, it is much appreciated and we are delighted you enjoyed your time with us. We look forward to welcoming you back to our hotel again very soon. Kind regards

2 out of 5

Great facilities but terrible mattresses.

The pool and spa area are fantastic, reception friendly and a nice location. However, the mattresses in both our rooms were old and extremely hard and uncomfortable. I asked for another duvet to use as an additional topper but still awful. These weren't just firm mattresses and therefore a personal preference issue, these were old and over used. 2 nights with little and painful sleep. Reception didn't care when mentioned but then I suspect nothing will be done as these things are usually planned replacements rather than ad hoc when required. Food in restaurant average but not cheap but some fantastic places not too far away to eat. Breakfast was great with lots of choice just don't ask for a poached egg as they come out snotty every time.

Posted by on 19 Mar 2018

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Comment from Hotel Management

21 Mar 2018 by Alison Wallace, Hotel Administrator

Dear Anonymous Thank you very much for taking the time to score and review your recent visit to Hilton, St George's Park, it is much appreciated. However, we are sorry to hear that some elements of your stay did not meet expectations, namely the discomfort you experienced due to the mattress in your room and also food quality. Please accept our sincere sincere apologies for the issues you experienced and for the inconvenience caused to you. Thank you once again for your feedback, it is important to us and I do hope that we may have an opportunity to welcome you back to our hotel again at some point in the future. Kind regards.

5 out of 5

Good Hotel

Pros: Clean and tidy with good facilities
Location: Used to be are base when going to Alton Towers
Good hotel just what I expected, clean and tidy with good facilities. Close to Burton if anything is needed

Posted by , from Spixworth on 27 Aug 2017

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5 out of 5

Excellent but read the small print

Pros: Quality of the rooms, quality of the hotel, the location, the staff (bar one) were all exemplary.
Cons: Guess!
Location: Alton Towers Burton Brewery Tours Burton Albion - home of the Brewers Gateway to the Potteries Close to Derby and not far from the Peak District
The drive is impressive, the layout and tidiness of the pitches, the atmosphere and anticipation of arrival to the new training home of English Football is palpable. The hotel entrance is no less impressive, the presentation of the staff first class. You can tell everyone wants the place to be special But... Booked with three children (I'm a single Dad) through Expedia, ages of children shown on Expedia. On check-in asked what time the pool was open for the children and I to use, opening times explained. Wait for the ending... Breakfast the next day was impressive, the buffet, the choice and even the quality (especially considering the amount of guests being served). The young gentleman on duty running breakfast was very professional, very charming, very personable and ultimately first class (if he doesn't achieve in life, I'd be hugely surprised and very disappointed with him, he stood out). Recommencement of the 'but'. Kids all changed after breakfast ready for a dip in the pool only to be denied access. Very simple, very flat and very disappointing. When asking why of course, the reason was that is Hilton's policy. I am more than happy to accept this on the grounds of health and safety but don't accept my reservation, don't explain to me on check-in about use of the pool. do advise me when booking over a week in advance of your policy, do take time to explore who in the family can or cannot swim. Refund received for checking out early so dealt with fairly.

Posted by on 21 Apr 2017

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Comment from Hotel Management

28 Apr 2017 by Helen Statham

Dear James T Thank you for taking a moment to share your experience. We are delighted to hear that you loved our countryside location and that you received a warm welcome from our team. It’s great to know that you really enjoyed our breakfast offering, thank you also for your kind comments regarding our team member, we really do appreciate it. Please accept our sincere apologies that the swimming times were not communicated to you effectively, we will share your feedback with our Executive team, so we may address any training needs, we are very sorry for the disappointment this caused. We are pleased however that our team were able to make this right for you on check out. Thank you once again for your review and we do hope we have the opportunity of welcoming you back in the future. Kind regards Helen Statham PA to the General Manager

5 out of 5

Lovely hotel

We stayed here for 2 nights and had a fantastic stay. The staff were brilliant and extremely helpful. Our mattress wasn't very comfortable when we arrived, so we spoke to a member of staff who arranged for us to be given an extra mattress topper, which made a great difference. Other than that, we had absolutely no issues or complaints. Hotel was spotless and the breakfast was lovely. The swimming pool area was clean and the water was a nice temperature. We will definitely visit again!

Posted by , from Wembley on 27 Feb 2017

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Comment from Hotel Management

2 Mar 2017 by Helen Statham

Dear Hirra We are delighted to hear that you enjoyed a fantastic stay, thank you so much. We are sorry to hear that you found the bed to be a little uncomfortable, however it’s great to hear that our team were able to make it right for you during your stay. Thank you also for your kind comments with regards to our breakfast offering and pool area. We look forward to your next visit. Kind regards Helen Statham PA to the General Manager

5 out of 5

Very nice hotel and location

Key cards are a pain because if you put it. near your phone this disables the magnetic strip. Very annoying if you've walked all the way to your room. I also got stuck in the lift due to this. Other than that it was very nice

Posted by , from cheshire on 16 Oct 2016

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Comment from Hotel Management

19 Oct 2016 by Helen Statham

Dear Richard Thank you for taking the time to post your review. Please accept our sincere apologies for the issues you experienced with your key card, we are really sorry for the inconvenience caused. We are pleased that other than this issue you did have a nice stay, we do hope we have the opportunity of welcoming you back in the future. Kind regards Helen Statham PA to the General Manager

3 out of 5

Comfortable accomodation... service let it down

Overall this is a nice modern and comfortable hotel. The grounds are great and it has everything that you would expect from a Hilton hotel. The bedroom was clean and the bed very comfortable. We had some service related issues - having being out exploring for the day we were hoping to eat in the hotel restaurant, we had been told at check in that a booking wouldn't be required... after a long day we went down to the restaurant at 7pm only to be told that they were fully booked for the entire evening! We were told that we could have room service or that we would need to travel out to a restaurant (the hotel is quite remote hence the nearest restaurant/ pub is a good 10-15minute drive). I will in the future make a restaurant reservation at all hotels The reception and restaurant staff were quite rude - let what is otherwise a great hotel down. Whilst at the hotel, make a visit to the leisure facilities - spa, gym, pool, sauna, steam room etc. Great purpose built facilities and a good way to relax Based upon the service issues this hotel wouldn't be my first choice when in the area

Posted by on 27 Apr 2015

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About the Hilton at St George's Park, Burton Upon Trent

Location St George's Park, Burton on Trent, England DE13 9PD

Renovations + Closures

The property is closed between 23 December and 29 December.

Property Features

Hilton at St George's Park, Burton Upon Trent offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 16 meeting rooms available. A sauna, spa services, and a garden are also featured at the business-friendly Hilton at St George's Park, Burton Upon Trent. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Burton on Trent hotel.

  • 1 building
  • 228 guestrooms or units
  • 3 levels
  • Built in 2012
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Train station: Burton On Trent Station (2.6 km / 1.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hilton at St George's Park, Burton Upon Trent offers 228 air-conditioned accommodations with iPod docking stations and DVD players. Beds feature premium bedding. 50-inch Flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks, laptop-compatible safes and safes. Housekeeping is provided on a daily basis.

  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Electric kettle
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a full breakfast on weekends from 7:00 AM and 11:00 AM.

The Restaurant – This restaurant specialises in British cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.

Starbucks – On-site café. Open daily.

Crossbar – This bar specialises in British cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

Spa Services

Spa at St George's Park has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

This property's restaurant will be closed every Friday and Saturday from December 1, 2022 to January 2, 2023.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free: Maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 14 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Burton St Georges Park Burton on Trent
  • Hilton Burton St Georges Park Hotel
  • Hilton Burton St Georges Park Hotel Burton on Trent
  • Hilton St George's Park Burton Upon Trent Hotel Burton on Trent
  • Hilton St George's Park Burton Upon Trent Hotel
  • Hilton St George's Park Burton Upon Trent Burton on Trent
  • Hilton at St George's Park, Burton Upon Trent Hotel
  • Hilton at St George's Park, Burton Upon Trent Burton on Trent
  • Hilton at St George's Park, Burton Upon Trent Burton on Trent
  • Hilton St George's Park Burton Upon Trent
  • Hotel Hilton at St George's Park, Burton Upon Trent
  • Hilton Burton St Georges Park

You should know

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.