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3.9 out of 5

"Nice period property with modern elements. I love the separated rows of rooms, it reminds me of a posh English variation or a stereotypical American m ... " More

By a verified traveller on Fri 10 Jan 2020

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Hotel Description

Best Western Priory Hotel's good location gets good marks from our customers. During your stay, you'll be within walking distance of Moyse's Hall Museum. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This 3-star hotel has 36 rooms over 2 floors. Each room includes amenities such as free WiFi and a sofa bed.

  • All rooms offer sofa beds, 24-hour room service and LCD TVs
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at Garden Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • Just a 3-minute drive from The Abbey Gate and a few minutes from Moyse's Hall Museum
  • Pets welcome for a fee (restrictions apply)

Family Room, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Classic Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Classic Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Classic Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Best Western Priory Hotel ratings based on 7 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Priory Hotel

Everyone (4) Couples (1) Family (1)
4 out of 5
Nice period property with modern elements. I love the separated rows of rooms, it reminds me of a posh English variation or a stereotypical American motel. However, we couldn't get the Wifi to work (Maybe an android issue), And the radiators bubbled all through the night (They just need bleeding). Don't let any of this put you off. The place is lovely.

Posted by on 10 Jan 2020

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Comment from Hotel Management

10 Jan 2020 by Reception

Good Evening, Thank you for leaving us a review following your stay here at the priory hotel and we are pleased that you enjoyed the property. The reception desk would have been more than happy to help you connect to the Wifi. Hope to see you again soon. Kindest regards,

4 out of 5
Situated in nice grounds in a good location. Wardrobe / walk in cupboard had a bad odour.

Posted by on 16 Sep 2019

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Comment from Hotel Management

16 Sep 2019 by Reception

Dear Anonymous, Thank you for taking time to review your stay with us. If you would like to contact us here directly at the hotel with your concerns then we can investigate further. Kind Regards Reception

2 out of 5

Posted by on 3 Aug 2019

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Comment from Hotel Management

5 Aug 2019 by Reception

Dear anonymous, Thank you for taking the time to leave us a review following your stay with us. We are sorry to hear that your stay did not meet with expectations. We do value any feedback, and as such, please do get in touch if you wish to discuss your concerns. Kindest regards, Reception

4 out of 5

Nice location close to station and town centre

Needed to unexpectedly extend stay. Staff went out of way to book a new reservation

Posted by , from london on 15 Feb 2018

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Comment from Hotel Management

1 Mar 2018 by K. David

Dear Hel, thank you for taking the time to review your stay with us at the Priory Hotel. I am pleased to hear that you enjoyed your stay and that my team made it a pleasant stay for you. I hope that next time you are in the area we can show you the improvements that are due to start in the coming weeks. Kind regards, Kim David General Manager

4 out of 5

The manager makes an effort

Hardworking manager, makes a difference and convenient location.

Posted by on 21 Jul 2017

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4 out of 5

Beautiful gardens

Pros: The beautiful gardens and the way the hotel rooms felt very private.
Cons: The décor is a little dated in the reception area and could be updated but it is clean and pleasant.
Location: I went to a wedding at Hengrove Hall but didn't have a chance to do any other sightseeing.
I was given a garden room and couldn't have been happier. The hotel room was large, comfortable and clean and had a lovely patio outside where you could sit and admire the beautiful gardens. It felt more like staying at an apartment than a hotel room. All of the staff I spoke to were friendly and helpful. I added on a breakfast which gave a continental option plus a hot breakfast. I would definitely recommend this hotel and would happily go back if I was in the area.

Posted by , from Reading on 6 Jun 2017

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5 out of 5

Lovely Hotel

The room was a lovely surprise. A really good size and very clean . Breakfast was super . Would recommend to others

Posted by on 3 Sep 2015

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Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, a BBQ, and a garden are also featured at Best Western Priory Hotel. Self parking is free. This 3-star Bury St Edmunds hotel is smoke free.

  • 36 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: London (STN-Stansted) (79.3 km / 49.3 mi)
  • Train station: Bury St Edmunds Station (1.1 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Best Western Priory Hotel offers 36 forms of accommodation with coffee/tea makers and a hairdryer. LCD televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries. This Bury St Edmunds hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.

Garden Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12.95 per person (approximately)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Priory Hotel Bury St Edmunds
  • Best Western Priory Hotel
  • Best Western Priory Bury St Edmunds
  • Best Western Priory
  • Priory Hotel Bury St Edmunds
  • Best Western Priory Hotel Hotel
  • Best Western Priory Hotel Bury St Edmunds
  • Best Western Priory Hotel Hotel Bury St Edmunds

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.