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"Convenient access to A14, comfortable room, supermarket with cafe 2 mins walk! " More

By a verified traveller on Mon 09 Apr 2018

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Hotel Description

The clean rooms at Dragonfly Hotel Bury St Edmunds get good marks from our customers. During your stay, you'll be within walking distance of St Edmundsbury Cathedral. Features include free WiFi in public areas and free self-parking, plus a restaurant. This 3-star hotel has 76 rooms over 2 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • All rooms offer LCD TVs, coffee/tea makers and desks
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at The Restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include meeting rooms and conference space
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Just a 2-minute drive from Nowton Park and a few minutes from Theatre Royal

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£52* Per night/room 3 Jul - 4 Jul

Adapted Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Dragonfly Hotel Bury St Edmunds ratings based on 10 verified reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Dragonfly Hotel Bury St Edmunds

Everyone (9) Couples (1)
2 out of 5
THe noise of the traffic on the A14 was too much if you opened the window and the radiator was not working. The bath light failed on Sunday night and there was nobody to fix it until Monday morning WE were staying fir 3 nights and we had to get our door cards reset 3 times while we were there

Posted by on 5 Jan 2020

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2 out of 5
The heating wasn’t working in my room and corridor. Breakfast on second day had been standing for too long and dried out. No tables laid out very poor

Posted by on 10 Dec 2019

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4 out of 5

Posted by on 7 Oct 2019

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4 out of 5

Posted by on 21 Apr 2019

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4 out of 5
Convenient access to A14, comfortable room, supermarket with cafe 2 mins walk!

Posted by on 9 Apr 2018

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4 out of 5

Location and Cost make good sense

Pros: It is in a good location and is a relaxing place to stay
Cons: The storage in the refurbished rooms...no shelves or drawers!
Location: Bury town centre is great and is only 5 mins away by car. Bury has all you need for good nights out and good days sightseeing.
This is a good wee hotel on the edge of Bury st Edmund's. Good walk to town centre, in the summer a great walk up through the Abbey Gardens. Five minutes by car to town centre and Sainsbury's is at the end of the road (4 mins walk). The hotel is relaxing and staff are welcoming. We have stayed there 3 times and will return on our visits to family in Bury. Breakfasts have greatly improved and are now very good. There are hotels in Bury charge £500 per night per double room! If you are looking for good value for money in a comfortable hotel go to the Dragonfly. (Downside how can a small Pringles cost £2.75!)

Posted by , from Glasgow on 28 Feb 2018

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3 out of 5
Pros: Been before so knew about it. Was near to attend a function.
Location: Location near to railway station.
First time stayed though had previously over the years have attended functions at this hotel;

Posted by on 23 Oct 2017

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2 out of 5
Stayed 1 night for a family party ,on arrival waited several minutes whilst 4 staff members had a conversation about key card and other things before we were asked if we were checking in. Then you get hit with the charge of £30 held against every room because they used to run a 24hr bar and people left without paying and the charge takes so long to do. Room didn't look refurbished and only one bedside cabinet soI had to drag a chair to my side . The only good thing the bed was comfortable . Showers are very weak so takes a long time to wash of the soap.The following morning the breakfast was a joke first they seemed unable to have all items in the cooked breakfast available at the same time so couldn't get a plate with more than 2 items at a time. Had to avoid the fried eggs as they looked like they had been there days. All the time the staff were ablivious thinking what a good job they were doing .then the check out was a farcical with the room charge to be remove meant charging a penny then refunding it so for three rooms I had six dockets crazy

Posted by , from london on 18 Sep 2017

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4 out of 5

Convenient

Pros: Good location
Cons: More information concerning the uneven ground, accessibility and parking would have been helpful
Very accommodating staff. Despite some initial difficulties the staff team were only too pleased to help

Posted by , from Surrey on 23 Dec 2016

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5 out of 5

Pleasant

Great hotel. Good price. Good room. Good food. Staff helpful.

Posted by , from York on 18 Oct 2016

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About the Dragonfly Hotel Bury St Edmunds

Location Symonds Road, Bury St Edmunds, England IP32 7DZ

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Dragonfly Hotel Bury St Edmunds also features a garden, a picnic area, and express check-out. Free self parking is available. This 3-star Bury St Edmunds hotel is smoke free.

  • 1 building
  • 76 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Garden
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: London (STN-Stansted) (81 km / 50.3 mi)
  • Train station: Bury St Edmunds Station (3.3 km / 2 mi)
  • Parking: Free self parking

Room Amenities

Dragonfly Hotel Bury St Edmunds offers 76 forms of accommodation with coffee/tea makers and a hairdryer. LCD televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • LCD television
  • Cable channels
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Desk
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9 AM.

The Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Safety features at this property include a smoke detector. Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Individually wrapped food options are available for breakfast and through room service.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Individually wrapped food options are available for breakfast and through room service.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • Online Penalty Collection
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 25.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 9.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bury St Edmunds Quality Hotel
  • Quality Bury St Edmunds
  • Quality Hotel Bury St Edmunds
  • Dragonfly Hotel Bury St Edmunds
  • Dragonfly Bury St Edmunds
  • Dragonfly Bury St Edmunds
  • Dragonfly Hotel Bury St Edmunds Hotel
  • Dragonfly Hotel Bury St Edmunds Bury St Edmunds
  • Dragonfly Hotel Bury St Edmunds Hotel Bury St Edmunds

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.