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4.5 out of 5

"Great atmosphere, really comfortable, very friendly staff and nothing too much trouble. Excellent location, lovely food. Would recommend to friends an ... " More

By a verified traveller on Thu 14 Nov 2019

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Hotel Description

The Angel Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from The Abbey Gate. Free WiFi in public areas, a restaurant and a bar are available. This 4-star hotel has 77 rooms over 3 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi
  • Enjoy British cuisine while dining at The Eaterie
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • Steps from The Athenaeum and St Edmundsbury Cathedral
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Classic Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£102* Per night/room 11 Jul - 12 Jul

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite (Ivy)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Contemporary with View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Contemporary

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room (Impression)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

The Angel Hotel ratings based on 11 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Angel Hotel

Everyone (9) Couples (2)
5 out of 5
Great atmosphere, really comfortable, very friendly staff and nothing too much trouble. Excellent location, lovely food. Would recommend to friends and will stay again. Perhaps a lick or two of paint would help, but that was being picky. Only real note and it's communication: We asked on booking if we could leave the car in the car park until about 5pm as we were going to the theatre after check out. We were told no problem. I checked again with reception prior to check out and again told it was okay. However, at check out a man who was parking cars disputed this and said 2pm was the latest unless we were having afternoon tea at 2pm. We told him we had asked about this but he repeated he point until the receptionist confirmed she had said it was okay. He then relented but made it clear he disagreed. Whilst every other member of staff spoke with a smile and was friendly, he was brusque. On what was promising to a great stay, his attitude and demeanour took a little of the gloss off. I understand the limits of the car park and if we had been told prior that we had to move the car, fine. But t have staff contradict each other negatively in front of guests was not acceptable and not what we'd have expected based on our visit. Whilst it did just leave a sour taste n the mouth, we would not allow that to prevent us from returning, in fact we insist on doing just that.

Posted by on 14 Nov 2019

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5 out of 5

Posted by on 7 Aug 2019

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5 out of 5

Posted by on 3 Jul 2019

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3 out of 5
Very expensive for what we got. Thought there might be a reduction in room price as they were refurbishing the property.

Posted by on 25 Feb 2019

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Comment from Hotel Management

12 Mar 2019 by The Angel

Thank you for your review.

5 out of 5

Posted by on 18 Feb 2019

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5 out of 5
Location: town centre v close to abbey etc but quiet .
very comfortable lovely decor food very good but a little pricey

Posted by on 5 Jan 2018

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4 out of 5

Disappointing

If you have any mobility issues give this hotel a miss - lots of stairs even in the rooms! Bar access only by spiral staircase. Menu over priced.

Posted by on 15 Sep 2017

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5 out of 5

Excellent hotel

Excellent facilities, friendly and helpful staff, loved our stay and want to go back for longer next time. Would highly recommend.

Posted by , from Surrey on 28 Aug 2017

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5 out of 5

Very central location. Perfect for a weekend break

Large room. Nice decor although bathroom rather dated. Very helpful staff. Nice bar under the hotel.

Posted by on 20 Feb 2017

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5 out of 5

One of the best hotels I have stayed at in UK

Pros: Everything !
Cons: I would be hard pushed to suggest any improvements.
Location: Absolutely central to my requirements. A visit to the Cathedral gave me great pleasure.
The greeting by the staff was excellent and the whole of the staff could not have been more helpful and I look forward to many more visits in the future.

Posted by , from Thetfors, Norfolk on 10 Jan 2017

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. Public spaces have free WiFi. The business-friendly The Angel Hotel also features a terrace, concierge services, and laundry facilities. Smoking is allowed in designated areas at this 4-star Bury St Edmunds hotel.

  • 77 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London (STN-Stansted) (79.8 km / 49.6 mi)
  • Train station: Bury St Edmunds Station (1.2 km / 0.7 mi)

Room Amenities

The Angel Hotel offers 77 forms of accommodation with complimentary bottles of water and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Designer toiletries
  • Telephone
  • Climate control (heating)
  • Portable fan

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 10 AM and at the weekend from 8 AM to 10:30 AM.

The Eaterie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 5:00 PM
  • Check-in time ends at 3:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.00 per night.
  • Cots (infant beds) are available for GBP 10.0 per stay.

Pet Policy

  • Pets: GBP 15.00 per pet, per stay
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 8.50 and GBP 14.00 for adults, and GBP 4.50 and GBP 7.00 for children (approximately)
  • Off site parking fee: GBP 2.70 per day (0.5 mi away; open 24 hours)
  • Pet fee: GBP 15.00 per pet, per stay
  • Crib (infant bed) fee: GBP 10.0 per stay
  • Rollaway bed fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Angel Bury St Edmunds
  • Angel Hotel
  • Angel Hotel Bury St Edmunds
  • The Angel Hotel Hotel
  • The Angel Hotel Bury St Edmunds
  • The Angel Hotel Hotel Bury St Edmunds

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.