81% Based on 2655 reviews TripAdvisor Traveller Rating 4 out of 5

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Hotel Description

A luxury stay in Cairns awaits you at Shangri-La Hotel, The Marina. Within steps you'll find ZOO To You HQ Wildlife Discovery Centre and Reef Fleet Terminal. Highlights at this family-friendly hotel include in-room free WiFi, balconies, and LCD TVs.

All 255 rooms feature sitting areas, satellite TV, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include free toiletries, while Egyptian cotton sheets and pillow menus invite a good night's rest. In-room massages, safes, and hairdryers are also available.

The restaurant, North Bar & Kitchen, is open for breakfast, lunch, and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the outdoor swimming pool, fitness centre, kids' swimming pool, and pool loungers. 16 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free WiFi in public areas and a coffee shop/café. Buffet breakfast is available daily. There's also the convenience of valet parking.

Attractions within a 15-minute drive of this 5-star Cairns Central Business District hotel include Centenary Lakes Botanic Gardens and Mount Whitfield Conservation Park.

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
£103 per night

Deluxe Room, 1 King Bed, Marina View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Marina View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Marina View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Marina View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Twin Room, 2 Queen Beds, Marina View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend out of 2655 reviews

Excellent 1185
Good 896
Average 364
Poor 131
Terrible 79
Value <span>4.0</span> out of 5
Rooms <span>4.0</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>4.5</span> out of 5

About the Shangri-La Hotel, The Marina

Location Pierpoint Road, Cairns, QLD 4870

Renovations + Closures

The property will be renovating from 02 March 2018 until 14 December 2018 (completion date subject to change). The following areas are affected:

  • Selected guestrooms

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

Shangri-La Hotel, The Marina offers its guests an outdoor pool, a fitness centre, and a kid's pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include A business centre, a limo/town car service, and meeting rooms. There are 16 meeting rooms available. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the luxury Shangri-La Hotel, The Marina. Parking is available for a fee.

  • 255 guestrooms or units
  • 5 levels
  • 12 conference rooms
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (7.8 km / 4.8 mi)
  • Train station: Cairns Station (2.3 km / 1.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Shangri-La Hotel, The Marina offers 255 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets. A pillow menu is available. 42-inch LCD televisions come with premium Satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Refrigerator
  • Egyptian cotton linens
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

North Bar & Kitchen – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No cribs (infant beds) available
  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD100 per night

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD36 per person (approximately)
  • Self-parking fee: AUD20.00 per day
  • Valet parking fee: AUD25.00 per day
  • Late check-out fee: AUD65
  • Rollaway bed fee: AUD60 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Marina Cairns
  • Shangri-La Hotel Marina
  • Shangri-La Marina Cairns
  • Shangri-La Marina
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.