2 Jan 2019 by Dimitrios Zarikos
Dear Guest, Thank you for taking the time to share your review. I apologize for your unsatisfactory experience with the reception team. I've shared your comment internally to investigate and make sure this doesn't happen again. I do hope you return soon for a more pleasant experience. Kind regards, Dimitrios Zarikos Regional Vice President and General Manager
Four Seasons Hotel Cairo at Nile Plaza offers its guests 2 the outdoor swimming pools, an indoor pool, a 24-hour fitness centre, and a kids' pool. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. Public spaces have free WiFi. A business centre and a limo/town car service are available. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Four Seasons Hotel Cairo at Nile Plaza. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairo hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Four Seasons Hotel Cairo at Nile Plaza offers 365 forms of air-conditioned accommodation with DVD players and minibars. Each accommodation is individually furnished. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11:30 AM.
Bella – This restaurant serves lunch and dinner.
Eight Restaurant – This restaurant specialises in Chinese cuisine and serves brunch and dinner. A children's menu is available. Reservations are required. Open daily.
Upper Deck Lounge – Overlooking the pool, this restaurant serves lunch and dinner. A children's menu is available. Open daily.
Pool Grill Restaurant – Overlooking the pool, this restaurant specialises in seafood and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Zitouni Restaurant – This restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours. Open daily.
24-hour room service is available.
2 the outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitisation practices of Lead with Care (Four Seasons) guidelines.The property affirms that it adheres to the Intertek Cristal (third-party expert - Global) sanitisation guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.