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"check in and security staff at entrance do have bad attitudes and not care about their guests " More

By a verified traveller on Mon 09 Mar 2020

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Standard Room, Multiple Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£51* Per night/room 9 Oct - 10 Oct

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Novotel Cairo Airport's good location gets good marks from our customers. During your stay, you'll be close to City Centre Almaza Shopping Mall. Enjoy features like free WiFi in public areas, a free round-trip airport shuttle and a free manager's reception.

  • Free WiFi
  • Enjoy international cuisine at Le Jardin, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the restaurant and the location
  • 9 minutes by car from City Centre Almaza Shopping Mall and 11 minutes from City Center Shopping Mall
  • Free airport shuttle service

Novotel Cairo Airport ratings based on 15 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Cairo Airport

Everyone (9) Couples (1) Business (1)
1 out of 5
Old, worn out buildings and rooms. The tv in the room is useless and old. Very small fridge. Bed is okay but the pillows are horrible and not comfortable at all.

Posted by on 8 Jun 2022

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Comment from Hotel Management

27 Jun 2022 by Novotel Cairo Airport

Dear Guest Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {Accor}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

2 out of 5

Posted by on 5 Jun 2022

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1 out of 5
Nothing

Posted by on 11 May 2022

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Comment from Hotel Management

27 Jun 2022 by Novotel Cairo Airport

Dear Guest Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {Accor}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

5 out of 5

Posted by on 20 Mar 2022

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3 out of 5
check in and security staff at entrance do have bad attitudes and not care about their guests

Posted by on 9 Mar 2020

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Comment from Hotel Management

30 Mar 2020 by S.F

Dear Valued Guest, We are really sorry to hear that you did not enjoy the experience team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to the concerned head departments for further investigation. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Hassan FAHMY General Manager

2 out of 5
Pro's: - Close to the airport - Room and bathroom was nice and clean, and contemporary - Complimentary shuttle service provided to/from the airport Con's: - Electricity sockets were faulty and didn't work - Had pre-booked a shuttle but upon arrival discovered it was not there (hotel did send one after I called them though from the airport) - Booked a superior double room but had a lousy view from the room

Posted by , from London on 3 Oct 2018

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Comment from Hotel Management

10 Oct 2018 by Atta El Dessouky

Dear Valued Guest, Thank you for taking the time to post your feedback online. We are delighted to know that you appreciated the hotel’s location and the room cleanliness; meanwhile we are sorry for any inconvenience might have been caused during your stay. Novotel team is looking forward to have the pleasure of hosting you again in the very near future Atta El Dessouky General Manager

5 out of 5

One night stopover

Near to the airport. Complimentary airport transfer. Breakfast very good. Lunch & Dinner me do not try. Take taxi to nearby Mall about 15min ride. Check in and check out very smooth.

Posted by on 15 Sep 2015

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4 out of 5

Posted by on 21 Apr 2022

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5 out of 5
Ruhig, sauber und freundlich

Posted by on 9 Jan 2022

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Comment from Hotel Management

10 Jan 2022 by Novotel Cairo Airport

Dear Hassan We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

5 out of 5

Posted by on 1 Jan 2022

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About the Novotel Cairo Airport

Location Salah Salem Highway, Cairo, 11776

Property Features

Novotel Cairo Airport offers its guests a kids' pool, an outdoor pool, a health club, and a sauna. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Spa services, a terrace, and tour or ticket assistance are also featured at the family-friendly Novotel Cairo Airport. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. This 4-star Cairo hotel is smoke free.

  • 313 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 420 sq. m of conference space
  • Built in 1981
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cairo Airport offers 313 accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Le Jardin – This buffet restaurant specialises in international cuisine and serves breakfast and dinner.

Le Reve – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast and dinner. Open selected days.

La Primavera – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Open daily.

Le Rendez Vous – On-site bar. Happy hour is offered. Open 24 hours. Open daily.

Novotel Cafe – This coffee shop specialises in local cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include body treatments and manicures and pedicures.

  • Manicures and pedicures
  • Body treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Novotel Cairo Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Novotel Cairo Airport

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, American Express, Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EGP 80 and EGP 90 per person (approximately)
  • Self-parking fee: EGP 80 per night
  • Early check-in fee: EGP 463 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairo Airport Novotel
  • Novotel Cairo Airport
  • Novotel Hotel Cairo Airport
  • Novotel Cairo Airport Hotel
  • Cairo Novotel
  • Novotel Cairo Airport Hotel Cairo
  • Accor Cairo Airport
  • Novotel Cairo Airport Hotel
  • Novotel Cairo Airport Cairo
  • Novotel Cairo Airport Hotel Cairo

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.