15 Jul 2023 by Guest service
Thank you for your feedback of your recent stay with us. I was very sorry to hear that you were unhappy with the housekeeping service provided during your stay. This is certainly not up to our normally high standard and I appreciate you bringing it to my attention. I am working with our housekeeping staff to prevent this from happening in the future. I hope that if your travels bring you back to the area that you will consider staying with us again.
Hilton Garden Inn Calgary Downtown offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 4000 square feet (372 square metres) and includes conference space. A terrace, a BBQ, and vending machine are also featured at the eco-certified Hilton Garden Inn Calgary Downtown. For a fee, parking is available. This 3-star Calgary hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Self parking (surcharge)
Hilton Garden Inn Calgary Downtown offers 198 accommodations with a hairdryer and an iron/ironing board. 47-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. This Calgary hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 6:00 AM and 9:00 AM.
Hilton Garden Inn Calgary Downtown has a restaurant on site.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
