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4.6 out of 5

"Hotel is clean and food is good staff are always willing to help " More

By a verified traveller on Sun 27 Oct 2019

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Hotel Description

Zafiro Palmanova's great location gets high marks from our customers. During your stay, you're just a quick walk from Katmandu Park. Free WiFi in public areas, free self-parking and 2 indoor pools are available. Built in 1992, this 4-star aparthotel has 241 aparthotels on 1 floor. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.

  • Each apartment offers a kitchenette, a separate living room and an LCD TV
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 2 indoor and 7 outdoor pools
  • Treat yourself to massages, body scrubs or aromatherapy at Zen, Wellness & Spa
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club, a sauna and aerobics classes
  • Guests really like the accommodation for the overall comfort and spaciousness
  • Within a 10-minute walk of Katmandu Park and Palma Nova Beach
  • Airport shuttle service available for a fee

Royal Apartment, 1 Bedroom, Terrace (2 adults and 2 children)

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Apartment, 1 Bedroom (Swim up 2 adults and 1 child)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Royal Apartment, 1 Bedroom, Terrace (3 adults and 1 child)

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Premium Apartment, 1 bedroom, pool view (3 adults and 1 child)

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Apartment, 1 Bedroom (Swim up)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Royal Apartment, 1 Bedroom, Terrace (2 adults and 1 child)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Zafiro Palmanova ratings based on 23 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Zafiro Palmanova

Everyone (10) Couples (1) Family (9)
5 out of 5
Hotel is clean and food is good staff are always willing to help

Posted by on 27 Oct 2019

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Comment from Hotel Management

26 Nov 2019 by Zafiro Palmanova Hotel General Manager

Dear guest, Thank you for taking the time to leave such a lovely review regarding your recent stay. I am delighted to see that you enjoyed your stay with us and we hope to welcome you back to Mallorca again soon. Kind regards, Marco Heitinga

5 out of 5
Lovely appartments,particularly loved the over 18's swimming pool with double sunbeds,great property overall,will definitely return next year

Posted by on 30 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Hotel manager

Dear Guest, Thank you for your nice comments and great score. We are happy to hear you enjoyed your stay and look forward to your next visit. Kind regards,

5 out of 5
Hotel is absolutely first class and now the third time my family and I have stayed here. Location is perfect and all amenities in the hotel were great. Staff very attentive and the small issue we had on arrival with our room was quickly resolved by the manager, so truly a hotel that cares about its customers. Kids loved the pillow in the pool and played on it for hours each day, there’s also a water park for the younger ones, with various slides out of a pirate ship. All in all, another wonderful trip to the Zafiro Palmanova and I would recommend the hotel to anyone.

Posted by on 15 Apr 2019

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Comment from Hotel Management

16 Apr 2019 by Hotel Manager

"Dear Guest, Thank you for taking the time to leave such a lovely review regarding your recent stay. I am delighted to see that you enjoyed your stay with us once again and we hope to welcome you back to Mallorca many more times. Kind regards,

4 out of 5
A very nice property and staff are very helpful and kind.

Posted by on 10 Mar 2019

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Comment from Hotel Management

11 Mar 2019 by Hotel manager

Thank you very much for your nice feedback. It is very much appreciated.

5 out of 5

Fantastic

Had a great time. Excellent facilities for all ages and rain or shine. My only downside would be if you wanted snacks through the day because it’s out of season you have to go out of the hotel. However still give it 5*

Posted by on 14 Apr 2018

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Comment from Hotel Management

24 Apr 2018 by Hotel Manager

Dear guest, Thank you for the feedback on your stay in Zafiro Palmanova. We are proud to read you think so much of us. Hope to see you again

4 out of 5

Pleasently Suprised

Not always had the best service in Spain but was surprised by all the staff being friendly and making time to make your holiday a good one. Good food, drinks, rooms, and entertainment for the kids. Corridors and rooms above can be noisy with moving furniture, and people walking in shoes in the rooms above constantly.

Posted by on 1 Sep 2015

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5 out of 5

Super hotel.

This was my family's second time at the viva and we can't wait until the third. It may be a tad more expensive than other hotels in Palmanova but you definitely get what you pay for. My daughter loved the kids club which was just getting started for the season when we arrived. The staff were excellent - attentive and friendly. We went all inclusive, the variety of food and drinks available was impressive. Cannot fault this hotel or the surrounding area, just wish we were there longer! Thanks viva.

Posted by on 17 May 2015

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5 out of 5
es war alles super. Die Zimmer, die pools, das essen und die nähe zum strand

Posted by on 21 Oct 2019

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Comment from Hotel Management

24 Oct 2019 by Zafiro Palmanova Hotel - Direktor

Liebe Gast Vielen Dank, dass Sie sich die Zeit genommen haben, eine so positive Bewertung zu Ihrem letzten Aufenthalt bei uns zu verfassen. Ich freue mich sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald wieder bei uns auf Mallorca begrüßen zu können. Mit freundlichen Grüßen,

4 out of 5

Posted by on 25 Sep 2019

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Comment from Hotel Management

22 Oct 2019 by Hotel Zafiro Palmanova General Manager

Dear Guest, Thank you for the feedback. Kind regards,

3 out of 5
Hotelanlage ist grosszügig und sehr zentral gelegen. Leider merkt man Ihr das alter an. Die Zimmer sind schon etwas in Mitleidenschaft gezogen worden und werden auch in Sachen Unterhalt nur zweckmässig instandgehalten. Das Essen entspricht leider nicht einer 4 Sterne Kategorie. Das Buffet ist zwar reichhaltig und ausgewogen, jedoch fehlt es den Köchen an Raffinesse und dem handwerklichen Geschick. Zu loben ist jedoch der Service durch die Angestellten, stets zuvorkommend und hilfsbereit. Das Unterhaltungsangebot für die Kinder und die Abendunterhaltung sind ganz gut. Leider wiederholt sich das Programm zu Oft. Im Grossen und Ganzen können wir auf eine angenehmen und erfüllten Urlaub zurückschauen.

Posted by on 12 Aug 2019

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Comment from Hotel Management

17 Aug 2019 by Hotel Manager

Lieber Gast, Vielen Dank für das Feedback zu Ihrem letzten Aufenthalt bei uns. Wir freuen uns, die schönen Worte über unseren Service und unser Unterhaltungsprogramm zu lesen. Wir haben auch die Dinge zur Kenntnis genommen, die Ihrer Meinung nach verbessert werden müssen, und werden sie in naher Zukunft berücksichtigen. Mit freundlichen Grüßen,

Renovations + Closures

This property is closed from 15 March 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

All-inclusive room rates at Zafiro Palmanova are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All meals, snacks and beverages included

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Miniature golf

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Minibar
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Gratuities
  • Taxes

  • Laundry/dry cleaning services not included
  • Childcare not included
  • Surcharge for premium or imported alcoholic beverages
  • Taxes not included
  • Miniature golf included
  • Additional gratuities accepted
  • All on-site activities, facilities and equipment included
  • Airport transfers not included
  • Gratuities not included
  • Fitness facilities included
  • All food and beverages included
  • Minibar not included

Property Features

Some rates at Zafiro Palmanova are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Zafiro Palmanova, you'll find a full-service spa, 7 the outdoor swimming pools, and 2 indoor swimming pools along with a waterslide and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A swim-up bar. WiFi is free in public spaces. A kids' pool, a sauna, and spa services are also featured at the family-friendly Zafiro Palmanova. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this Mediterranean Calvia aparthotel.

  • 1 floor
  • 241 guestrooms or units
  • 4 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1992
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools -2
  • Number of outdoor pools -7
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Separate living room
  • Free WiFi
  • Children's club (free)
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Fridge
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Palma de Mallorca (PMI) (27 km / 16.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Zafiro Palmanova offers 241 forms of air-conditioned accommodation with a hairdryer and free toiletries. This accommodation offers separate living rooms. Beds feature premium bedding. LCD televisions come with satellite channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead. This Calvia aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a weekly basis and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchenette
  • Living room
  • LCD television
  • Satellite channels
  • Fridge
  • Microwave
  • Hob
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cots (surcharge)
  • Housekeeping (weekly)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Caprice – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

Nearby Activities

7 the outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a kids' pool, other recreational amenities include a waterslide, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Archery on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Zen, Wellness & Spa . Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 4 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector, a security system and window guards. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.

  • Property is cleaned with disinfectant
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
  • High chair fee: EUR 4 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 25 for adults and EUR 12.50 for children (approximately)
  • Airport shuttle fee: EUR 50 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: EUR 2.40 per day
  • Crib (infant bed) fee: EUR 4 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aparthotel Viva Palma Nova
  • Palma Nova Aparthotel
  • Viva Nova Aparthotel
  • Viva Nova Aparthotel Hotel
  • Viva Nova Aparthotel Hotel Palma
  • Zafiro Palmanova Aparthotel Calvia
  • Viva Palma Nova
  • Viva Palma Nova Aparthotel
  • Zafiro Palmanova Calvia
  • Zafiro Palmanova ex Viva Palma Nova Aparthotel
  • Zafiro Palma Nova Aparthotel ex Viva Palma Nova Aparthotel
  • Zafiro Palmanova Calvia
  • Zafiro Palmanova Aparthotel
  • Zafiro Palmanova Aparthotel Calvia

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Zafiro Palmanova offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.