21 Mar 2022 by General Manager
We very much regret the feedback you perceived from City Express during your stay. We strive to ensure our guests experience the best visit possible during their vacation and we very much regret that this not happen to be your case. You can rest assured that we will take the necessary steps to ensure that this will not be a repeat occurrence. I have shared your comments with the different departments at the hotel. May rest assured that corrective measures are taken. Please accept our sincerest apologies for any inconvenience that you may have experienced at City Express, looking forward to the renewed opportunity to provide you with the City Express Experience you have come to expect from us. Sincerely General Manager
City Express Suites by Marriott Cancún Aeropuerto Riviera offers its guests an outdoor pool and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. A 24-hour business centre and meeting rooms are available. The business-friendly City Express Suites by Marriott Cancún Aeropuerto Riviera also features an arcade/games room, dry cleaning/laundry services, and room service (during limited hours). Free self parking is available. This 3.5-star Cancun hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
City Express Suites by Marriott Cancún Aeropuerto Riviera offers 63 accommodations with complimentary bottles of water and a hairdryer. 32-inch flat-screen televisions come with cable channels. Accommodation at this 3.5-star hotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.
City Express Suites by Marriott Cancún Aeropuerto Riviera has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a health club.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
