21 Mar 2022 by General Manager
We very much regret the feedback you perceived from City Express during your stay. We strive to ensure our guests experience the best visit possible during their vacation and we very much regret that this not happen to be your case. You can rest assured that we will take the necessary steps to ensure that this will not be a repeat occurrence. I have shared your comments with the different departments at the hotel. May rest assured that corrective measures are taken. Please accept our sincerest apologies for any inconvenience that you may have experienced at City Express, looking forward to the renewed opportunity to provide you with the City Express Experience you have come to expect from us. Sincerely General Manager
City Suites Cancun Aeropuerto Riviera offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. You'll find a 24-hour business centre on site. The business-friendly City Suites Cancun Aeropuerto Riviera also features dry cleaning/laundry services, room service (during limited hours), and a front desk safe. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 3.5-star Cancun aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
City Suites Cancun Aeropuerto Riviera offers 63 accommodations with complimentary bottles of water and a hairdryer. 32-inch Flat-screen televisions come with cable channels. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, hobs, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries. This Cancun aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.
City Suites Cancun Aeropuerto Riviera has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the aparthotel include an outdoor pool and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
City Suites Cancun Aeropuerto Riviera offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert) and Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
