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3.7 out of 5

"We stayed at this resort for 2 weeks during sept. We stayed in a club room which gives you access to the vip lounge the only place where you can use t ... " More

By wsa24 on Sat 27 Sep 2014

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Hotel Description

Our customers tell us that they enjoy the helpful staff at Crown Paradise Club Cancun All Inclusive. During your stay, you're just a quick walk from Delfines Beach. Free breakfast, free WiFi in public areas and free self-parking are available. This 3.5-star resort has 617 rooms over 7 floors. Each room includes amenities such as free WiFi and a free stocked minibar.

  • Air-conditioned rooms with free minibar items, furnished balconies or patios and 24-hour room service
  • Free buffet breakfast served daily
  • Free WiFi
  • Free uncovered self-parking and extended parking
  • Enjoy international cuisine at La Palapa, one of the property's 7 restaurants and 4 bars/lounges
  • Take a swim in the indoor and 3 outdoor pools or soak in the spa tub
  • Indulge with body wraps, body treatments or manicures and pedicures at the spa
  • Services include babysitting, a free kids' club and concierge services
  • On-site recreation includes an outdoor tennis court, a fitness centre and a steam room
  • Guests speak favourably about the family-friendly amenities and the bar
  • Just a 3-minute walk from Delfines Beach and 8 minutes on foot from El Rey Ruins

Standard Room, Ocean View

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£155* Per night/room 3 Jun - 4 Jun

Standard Room (Plus)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite Paradise

Bed Count 1 King Bed Maximum Occupancy 7 Max

Family Suite Crown

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Paradise Club Cancun All Inclusive ratings based on 6 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crown Paradise Club Cancun All Inclusive

Couples (2) Family (3)
4 out of 5

Good comfortable resort with most things included.

We stayed at this resort for 2 weeks during sept. We stayed in a club room which gives you access to the vip lounge the only place where you can use the wifi for free, get private breakfast and becomes a cocktail bar at night. The room also has a mini bar restocked daily, jacuzzi bath, hotel robes, hotel slippers, champagne on arrival, fruit and a few other bits which other rooms don't get. With this room you also get a lunch cruise out on the lagoon, you leave around 11am and return around 3pm on a Tuesday only. The cruise is well worth doing, very funny and be prepared to get involved!! The room was cleaned daily with no complaints. The resort has 5 specialist restaurants; Mexican, Italian, French, steak and fish. I tried fish, Mexican and steak twice, steak was the best with fish close second. I was told by other guests that the Italian wasn't good and the French was very good but dress formal. These restaurants need to be booked 24hrs in advance by calling, if you are in a club room concierge in the vip can book more than a couple of days in advance for you, another small benefit! There is also a large selection at the buffet restaurant which is open for breakfast, lunch and evening meals, can't go wrong in there they cater for all tastes. There is a pool bar during the day serving hot dogs and burgers and a sushi bar. Through the night a place in the lobby is open serving snacks from 10pm - 6am and of course room service is available 24hrs. You will not go hungry! All inclusive food and drinks various availability 24hrs a day, great! They have a 5 pools, 2 main pools one over looking the beach, 1 indoor, 1 adult only roof pool and a small pool for the 2 flumes. Staff were very friendly and couldn't do enough for you, always smiling and saying morning, good bye, etc. The resort is great for families too it has flumes as mentioned, child friendly water park complete with prirate ship, zip line, pool tables, football tables, ping pong, air hockey, cinema, a couple of arcade machines and entertainment during the day by the pool and in the theatre at night. Also has a beauty salon, jewellery shop, a boutique, 3 gift shops, a rodeo bull, tennis courts, basketball court, adult only bar and a nightclub. The location is ok only a 10-15 minute bus ride into the clubs and pubs area for night time fun. We had a great time at this resort with lots on site to keep us busy and we would recommend it. Only down side is no wifi in rooms, wifi is available in the club lounge for free with the upgraded rooms or around the central hotel area for a daily or weekly fee. I think I've covered everything. Ohh the beach!! I sat some mornings watching hotel staff painstakingly rake up the washed up seaweed and bury it, they set out all the loungers in neat rows and generally tidied it up everyday which must of been a nightmare for them, hats off because the beach area for the hotel was always nicer then the other beach areas for the resorts next door. You can hire jet skies and paragliding on the beach also. This has been a longer than intended review, if you made this far I hope you found it helpful. Cheers!

Posted by on 27 Sep 2014

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2 out of 5

Crown Paradise Club - All Inclusive

I,ve being here once before and was excellent this time was a no no , the rooms outside the main building need a good make over 1- shower had a hole in ceiling and water was dripping from about . 2- 2 days before we had a proper meal out of the resturant you need to book 24 Hrs in advance so we got their at 17-00 so that night /next night was taken up was told should of booked eailier THEIR IS A WEB PAGE YOU CAN BOOK BEFORE YOU GET TO THE HOTEL ?. 3-Internet expensive at 40 Us Dollars for 2 nights and very slow or does not work then try to get your money back i hope you got time on your hands . 4-front desk very very slow due to check in /check out their no seperate isle for hotel problems so again hope you got time on your hands . 5- Hotel needs a goo make over lokking very tied now BUT ALL THE STAFF WHERE EXCELLENT AND FODD WAS VERY GOOD when we did get into a resturant

Posted by on 17 Feb 2012

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5 out of 5

Great Holiday

Excellent holiday and lovely hotel.would definitely recommend

Posted by on 5 Jul 2010

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4 out of 5
Das Essen war sehr mexikanisch betont.In den Restaurants war das Essen wesentlich besser.

Posted by on 20 Nov 2019

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Comment from Hotel Management

30 Nov 2019 by General Manager

Dear guest, We appreciate for taking the time to leave your comments after your experience here at Crown Paradise Club Cancun. All hope to welcome you back in a near future, it will be a pleasure. With kindest regards,

3 out of 5

Séjour famille

Bon hôtel. Idéal pour les enfants. Restaurent moyen. Piscine agréable et kids club super!

Posted by on 16 Oct 2015

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4 out of 5

Tres bon rapport qualité/prix

Tres adapté pour les familles avec des enfants (bassin spécial avec toboggans et bateau pirate meme pour les tout petits), une piscine interieure (tres bon pour eviter les coups de soleil et chaleur entre 12 et 16h), nourriture correcte avec restaurants a theme pour les diners. Animations de qualité le soir.

Posted by on 18 Aug 2014

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About the Crown Paradise Club Cancun All Inclusive

Location Boulevard Kukulcan Km 18.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities

  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Football
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site entertainment and activities
  • On-site live performances

Other inclusions

  • Shuttle service to off-site activities

Not included

  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • Childcare not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Miniature golf included
  • Off-site tours not included
  • Shuttle service to off-site activities included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • All on-site activities, facilities and equipment included
  • On-site live performances included

Property Features

Crown Paradise Club Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Crown Paradise Club Cancun All Inclusive offers its guests a full-service spa, 3 the outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 7 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. You'll find a business centre on site. A kids' pool, a hot tub, and a fitness centre are also featured at the family-friendly Crown Paradise Club Cancun All Inclusive. Free self parking is available. This 3.5-star Cancun resort is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Gift shop
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -3
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.1 km / 10 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Crown Paradise Club Cancun All Inclusive offers 617 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

La Palapa – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fujiyama – This buffet restaurant specialises in Asian cuisine and only serves lunch.

San Soucis – This theme restaurant specialises in French cuisine and only serves dinner. Reservations are required. Open daily.

Los Gallos – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Fisherman – This restaurant specialises in seafood and only serves dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

3 the outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ziplining on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Basketball on site
  • Volleyball on site

Spa Services

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, sports massages, body wraps and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Deep tissue massage
  • Spa tub in spa
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The hotel charges a service fee per order for room service.Please note, alcoholic beverages cannot be ordered via room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • No pets or service animals allowed
  • Individually wrapped food options are not available
  • Debit cards
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Club Paradise
  • Cancun Crown Paradise All Inclusive
  • Cancun Paradise Club All Inclusive
  • Crown Paradise All Inclusive
  • Crown Paradise All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property
  • Crown Paradise Club Cancun
  • Crown Paradise Club Cancun All Inclusive
  • Paradise All Inclusive Cancun
  • Paradise Cancun All Inclusive
  • Crown Paradise Club
  • Crown Paradise Club Cancun All Inclusive Hotel
  • Crown Paradise Club All Inclusive Hotel
  • Crown Paradise Club All Inclusive All-inclusive property
  • Crown Paradise Club Cancun All Inclusive Cancun
  • Crown Paradise Club Cancun All Inclusive All-inclusive property

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.