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4.0 out of 5

"The hotel facilities and staff were excellent. The only negative parts were the amount of seaweed on the beach but not an issue of you prefer the exte ... " More

By a verified traveller on Mon 11 Feb 2019

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Hotel Description

Dreams Riviera Cancun Resort & Spa - All Inclusive's good location gets good marks from our customers. During your stay, you'll be within walking distance of Ojo de Agua Beach. Features include free WiFi in public areas, free valet parking and a free manager's reception. Built in 2009, this 4.5-star hotel has 486 rooms over 5 floors. Each room includes amenities such as free WiFi and a jetted bathtub.

  • Air-conditioned rooms with free minibar items, balconies or patios and jetted bathtubs
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy French cuisine at Bordeaux, one of the property's 9 restaurants and 6 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the spa tub
  • Indulge with manicures and pedicures, hydrotherapy or facials at Dreams Spa by Pevonia
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the location and the helpful staff
  • Just a 5-minute drive from Crococun Zoo and a few minutes from Ojo de Agua Beach
  • Airport shuttle service available for a fee

Premium Deluxe Plunge Pool (King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Preferred Club w Plunge Pool King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Preferred Club OV w Jacuzzi King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite Preferred (Two Connecting Rooms)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Premium Deluxe Garden View King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Dreams Riviera Cancun Resort & Spa - All Inclusive ratings based on 1 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Riviera Cancun Resort & Spa - All Inclusive

4 out of 5
The hotel facilities and staff were excellent. The only negative parts were the amount of seaweed on the beach but not an issue of you prefer the extensive pool area. Secondly, the rooms (at least on the ground floor) are incredibly sound, thus noisy. Especially at nights when service carts are being pushed around.

Posted by on 11 Feb 2019

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Comment from Hotel Management

11 Feb 2019 by eConcierge-Social Media Coordinator

¡Hola! Thank you very much for taking the time to share your experience with the community. We appreciate your kind feedback, it is thanks to guests expressing their experience at our Resort that we are able to identify the areas that need to improve in order to make your stay as memorable and perfect as possible. We are working so hard on this subject, but remember that even though sargassum is natural we clean it every day so the beach can stay better. I look forward to welcome you in the near future and hopefully, you will notice the improvements made since your last stay and you will think of us as the right place to be pampered.

About the Dreams Riviera Cancun Resort & Spa - All Inclusive

Location Carretera Federal Chetumal Puerto Juárez, Puerto Morelos, QROO 77580

Renovations + Closures

This property is closed from 27 March 2020 to 30 June 2020 (dates subject to change).

The property is closed between 26 March and 30 June.

All-inclusive Details

All-inclusive room rates at Dreams Riviera Cancun Resort & Spa - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkelling

Land activities
  • Cycling
  • Football
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Not included

  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Surcharge for bottled spirits
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transport to off-site activities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorised water sports not included
  • Use of golf equipment not included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Snorkelling included

Property Features

Some rates at Dreams Riviera Cancun Resort & Spa - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Dreams Riviera Cancun Resort & Spa - All Inclusive, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 6 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a free kid's club, a kids' pool and a health club. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos hotel.

  • 486 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 6 bars or lounges
  • 8341 sq ft of conference space
  • 775 sq. m of conference space
  • Built in 2009
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools -3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 forms of accommodation which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. Beds feature down comforters. A pillow menu is available. 37-inch Plasma televisions come with premium satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony or patio
  • Jetted tub
  • Stocked minibar (free)
  • iPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control
  • Ceiling fan

Food & Drink

The hotel hosts a free manager's reception daily.

Bordeaux – This restaurant specialises in French cuisine and only serves dinner.

El Patio – This restaurant specialises in Mexican cuisine and only serves dinner.

Himitsu – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.

Oceana – This seafood restaurant specialises in seafood and serves breakfast, lunch, dinner and light fare.

Portofino – This restaurant specialises in Italian cuisine and only serves dinner.

24-hour room service is available.

Nearby Activities

3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, a sauna and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Free bicycles on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Waterskiing on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Personal motorised watercraft on site
  • Scooter/moped rentals nearby

Spa Services

Dreams Spa by Pevonia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • Debit cards

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Riviera Cancun All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Puerto Morelos
  • Dreams Riviera Cancun Inclusi
  • Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Hotel Puerto Morelos
  • Dreams Riviera Cancun Resort & Spa - All Inclusive Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Rainforest Alliance Sustainable Tourism Certification
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.