Skip to main content
Beginning of main content
4.0 out of 5

"The hotel facilities and staff were excellent. The only negative parts were the amount of seaweed on the beach but not an issue of you prefer the exte ... " More

By a verified traveller on Mon 11 Feb 2019

Enter dates to see availability

Select your room to view prices

Deluxe Room, 2 Double Beds, Garden View (Premium)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
£262* Per night/room 16 May - 17 May

Breakfast Plan Premium Deluxe Ocean View Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Private Pool (Premium)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Breakfast Plan Premium Deluxe Tropical View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Private Pool (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Breakfast Plan Premium Deluxe Ocean View King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Dreams Riviera Cancun Resort & Spa. During your stay, you'll be within walking distance of Ojo de Agua Beach. Features include free WiFi in public areas, free valet parking and a free manager's reception. Built in 2009, this 4.5-star hotel has 486 rooms over 5 floors. Each room includes amenities such as free WiFi and a jetted bath.

  • Air-conditioned rooms with balconies or patios, jetted bathtubs and iPod docking stations
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy French cuisine at Bordeaux, one of the property's 9 restaurants and 6 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the spa tub
  • Indulge with body treatments, aromatherapy or massages at Dreams Spa by Pevonia
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the restaurant
  • Just a 5-minute drive from Crococun Zoo and a few minutes from Ojo de Agua Beach

Dreams Riviera Cancun Resort & Spa ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Riviera Cancun Resort & Spa

4 out of 5
The hotel facilities and staff were excellent. The only negative parts were the amount of seaweed on the beach but not an issue of you prefer the extensive pool area. Secondly, the rooms (at least on the ground floor) are incredibly sound, thus noisy. Especially at nights when service carts are being pushed around.

Posted by on 11 Feb 2019

Was this review helpful to you?
Comment from Hotel Management

11 Feb 2019 by eConcierge-Social Media Coordinator

¡Hola! Thank you very much for taking the time to share your experience with the community. We appreciate your kind feedback, it is thanks to guests expressing their experience at our Resort that we are able to identify the areas that need to improve in order to make your stay as memorable and perfect as possible. We are working so hard on this subject, but remember that even though sargassum is natural we clean it every day so the beach can stay better. I look forward to welcome you in the near future and hopefully, you will notice the improvements made since your last stay and you will think of us as the right place to be pampered.

All-inclusive Details

All-inclusive room rates at Dreams Riviera Cancun Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkelling

Land activities
  • Cycling
  • Football
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Not included

  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Surcharge for bottled spirits
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transport to off-site activities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • Buffet and à la carte dining
  • Volleyball included
  • Football included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorised water sports not included
  • Use of golf equipment not included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Snorkelling included

Property Features

Some rates at Dreams Riviera Cancun Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Dreams Riviera Cancun Resort & Spa, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 6 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a free kid's club, a kids' pool and a health club. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos hotel.

  • 486 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 6 bars or lounges
  • 8341 sq ft of conference space
  • 775 sq. m of conference space
  • Built in 2009
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.3 km / 14.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Dreams Riviera Cancun Resort & Spa offers 486 forms of accommodation which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. Beds feature down comforters. A pillow menu is available. 37-inch Plasma televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries. This Puerto Morelos hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony or patio
  • Jetted bath
  • iPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • DVD player
  • Down blanket
  • Pillow options
  • Separate bath and shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Exterior corridor access
  • Climate control
  • Ceiling fan

Food & Drink

The hotel hosts a free manager's reception daily.

Bordeaux – This restaurant specialises in French cuisine and only serves dinner.

El Patio – This restaurant specialises in Mexican cuisine and only serves dinner.

Himitsu – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.

Oceana – This seafood restaurant specialises in seafood and serves breakfast, lunch, dinner and light fare.

Portofino – This restaurant specialises in Italian cuisine and only serves dinner.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, a sauna and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Free bicycles on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Waterskiing on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site
  • Personal motorised watercraft on site
  • Scooter/moped rentals nearby

Spa Services

Dreams Spa by Pevonia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Dreams Riviera Cancun Resort & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Masks are available for guests
  • Gloves are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Riviera Cancun All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Puerto Morelos
  • Dreams Riviera Cancun Inclusi
  • Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Hotel Puerto Morelos
  • Dreams Riviera Cancun & Spa
  • Dreams Riviera Cancun Resort Spa
  • Dreams Riviera Cancun Resort & Spa Hotel
  • Dreams Riviera Cancun Resort Spa All Inclusive
  • Dreams Riviera Cancun Resort & Spa Puerto Morelos
  • Dreams Riviera Cancun Resort & Spa Hotel Puerto Morelos
  • Dreams Riviera Cancun Resort Spa Optional All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

url importing http://www.ebookers.com/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-&-Spa.h2941578-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cancun-Hotels-Dreams-Riviera-Cancun-Resort-&-Spa.h2941578-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-&-Spa.h2941578-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.