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5.0 out of 5

"Everything was included in the booking, I checked out and did not pay an additional penny. Service and staff were excellent, food was good lots to off ... " More

By a verified traveller on Thu 29 Aug 2019

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Hotel Description

The free breakfast at Excellence Playa Mujeres - All Inclusive - Adults Only gets good marks from our customers. During your stay, you're just a quick walk from Mujeres Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 7 outdoor pools. This 5-star resort has 450 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and a jetted bathtub in each room.

  • Air-conditioned rooms with free minibar items, furnished balconies or patios and jetted bathtubs
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking
  • For dining with ocean views, stop by Toscana / Dress Code, one of the property's 10 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools or soak in the spa tub
  • Treat yourself to hydrotherapy, facials or massages at MIILE SPA
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a private beach, an outdoor tennis court and a 24-hour fitness centre
  • Guests like the breakfast and restaurant
  • 9 minutes by car from Norte Beach and 9 minutes from Dolphin Discovery

Jr. Suite Spa or Pool View

Bed Count 2 Double Beds Maximum Occupancy 3 Max
£578* Per night/room 16 Aug - 17 Aug

Terrace Suite With Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-Story RooftopTerrace Ste Spa-Pool Vw

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jr Ste Swim Up Spa or Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Two-Story Rooftop Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Playa Mujeres - All Inclusive - Adults Only ratings based on 5 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excellence Playa Mujeres - All Inclusive - Adults Only

Everyone (3) Couples (2)
5 out of 5

Posted by on 23 Jan 2020

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5 out of 5
Everything was included in the booking, I checked out and did not pay an additional penny. Service and staff were excellent, food was good lots to offer, many restaurants to choose from some better than others. But you could eat at whichever restaurant you wanted as many times as you wanted without a reservation. Only drawback was room had mosquitoes and we both got attacked most nights and even when the hotel provided a plug-in repellent we were still bitten. The staff also asked for feedback whilst we were at the resort which shows how they care about getting things right. Overall, we had a great vacation and would stay at the resort again.

Posted by , from London on 29 Aug 2019

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5 out of 5

Posted by on 31 Dec 2018

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5 out of 5
Wir waren für 10 Tage dort, absoluter Wahnsinn. Das Hotel war perfekt, wirklich top.

Posted by on 13 Jan 2018

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5 out of 5

Luxuriöses All Inclusive Resort

Wunderbares Essen in verschiedenen Restaurants und viel Entertainment. Der Strand ist toll!

Posted by , from Frankfurt on 25 Dec 2017

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About the Excellence Playa Mujeres - All Inclusive - Adults Only

Location Prolongacion Bonampak, Playa Mujeres, QROO 77400

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling

Land activities
  • Cycling
  • Fitness facilities
  • Football
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included

  • Motorised water sports
  • Airport transfers
  • Activities and services offered by independent operators
  • Off-site tours

  • Kayaking included
  • Access to on-site clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Football included
  • Motorised water sports not included
  • All available beverages included
  • Cycling included
  • Activities/services from independent operators not included
  • Off-site tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All on-site activities, facilities and equipment included
  • On-site live performances included
  • Theme parties included
  • Snorkelling included

Property Features

Excellence Playa Mujeres - All Inclusive - Adults Only is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Walk outside to smell the salty air and watch the ocean waves from the resort's beach. At Excellence Playa Mujeres - All Inclusive - Adults Only, you can cool off in one of the 7 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers an outdoor tennis court, a 24-hour fitness centre and a hot tub. Valet parking is free. This 5-star Playa Mujeres resort is smoke free.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Excellence Playa Mujeres - All Inclusive - Adults Only offers 450 forms of accommodation with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

Toscana / Dress Code – Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch and dinner.

The Lobster House /DressC – This beachfront restaurant serves breakfast, lunch and dinner. Open daily.

The Grill // Dress Code – This beach restaurant serves lunch and dinner. Open daily.

Barcelona // Dress Code – Overlooking the ocean, this fine-dining restaurant only serves dinner. Open daily.

The Flavor Market / Dress – Overlooking the ocean, this fine-dining restaurant only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

7 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

MIILE SPA has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser

Individually wrapped food options are available through room service

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Individually wrapped food options are available through room service.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Minimum guest age is 18
  • No gap period between guests' stays

Hotel Names

  • All Inclusive Excellence Playa Mujeres
  • All Inclusive Playa Mujeres
  • Excellence Adults Only
  • Excellence Adults Only All Inclusive
  • Excellence All Inclusive
  • Excellence Playa Mujeres Adults
  • Excellence Playa Mujeres Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive
  • Playa Mujeres All Inclusive
  • Excellence Playa Mujeres Adults All Inclusive
  • Excellence Adults All Inclusive
  • Excellence Adults All Inclusive All-inclusive property
  • Excellence All Inclusive Adults Hotel
  • Excellence Playa Mujeres All Inclusive Adults
  • Excellence All Inclusive Adults
  • Excellence Mujeres Inclusive
  • Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
  • Excellence Playa Mujeres All Inclusive Adults Hotel
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.