4.0 out of 5

"Hotel staff were excellent, friendly and polite. Accommodation was spotless we upgraded to a suite in one of the towers with a Jacuzzi bath on the bal ... " More

By david n. on Wed 04 Feb 2015

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Hotel Description

Our customers tell us that they enjoy the nightlife around Grand Park Royal Luxury Resort Cancun - All Inclusive. During your stay, you're just a quick walk from Chac Mool Beach. Enjoy features like free breakfast, free WiFi in public areas and free valet parking. This 4-star resort has 346 rooms. Balconies and LED TVs are available in all rooms.

  • Air-conditioned rooms with balconies, iPod docking stations and 24-hour room service
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free valet parking and self-parking
  • Enjoy international cuisine with ocean views at La Concha, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages, body scrubs or reflexology at Spa Fitness Center
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a fitness centre and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • 13 minutes by foot from Forum Beach and a 3-minute drive from Cancun Convention Center
  • Local-area shuttle service available for a fee

Super Saver ROH

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£155* Per night/room 1 Sep - 2 Sep

Royal Tower Jacuzzi Suite Ocean Front

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Royal Villa Junior Suite Plunge Pool

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Royal Villa Master Suite Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Ocean View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Deluxe Swim up

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Grand Park Royal Luxury Resort Cancun - All Inclusive ratings based on 20 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Park Royal Luxury Resort Cancun - All Inclusive

Everyone (5) Couples (11) Family (1) Friends (3)
5 out of 5
Fabulous hotel on the beach with all facilities, the hotel team were brilliant so pleasant and friendly, hotel was very clean and comfortable would highly recommend the grand park royal

Posted by , from Ireland on 14 Sep 2018

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Comment from Hotel Management

15 Sep 2018 by Carlos Da Silva, General Manager

Dear Shane Allow us to express our appreciation for taking the time to share your review about your recent stay with Grand Park Royal Cancún Caribe. We are honored to have been your hosts and we are glad to read that your overall experience was very enjoyable. We take pride in being able to provide our guests with memorable experiences and a genuine caring service. Thank you again for your kind comments, we hope to have the pleasure of seeing you back soon.

3 out of 5

Hotel is right on the beach

Pros: Right on the beach front, lively sand, good pools, food was ok
Cons: Drinks inc cocktails server in plastic cups!! The wine given to us on 3 separate occasions as it was disgusting. High pressure Sales presentation
Location: Lots of organised trips via the Local reps there
We received a upgrade and stayed in one of the villas by the beach front thanks to Julius. We arrived at 7pm in the evening and we advised by one of the concierge that we would get a tour of the hotel and facilities tomorrow morning inc breakfast. Unfortunately that 'tour' was a hard sell of their Holiday Plan where they really pressurised people to buy. We were passed form one person to the next 4 times and eventually we managed to get out after 2 hours to start our holiday. Hotel and staff were pleasant enough and it was busy but the wine was terrible and drinks served in cheap plastic cups - overall did not give an impression of quality. Food was adequate but waiters were rushing around trying to cope with the guests.

Posted by , from London on 5 Feb 2018

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Comment from Hotel Management

7 Feb 2018 by Carlos Da Silva, General Manager

Dear Surge Thank you for your preference. It was a pleasure to welcome you at Grand Park Royal Cancún Caribe. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. It disappoints us to know that we were unable to meet your expectations, for which we apology. We would be pleased to welcome you again to demonstrate the improvements achieved.

5 out of 5

GREAT HOTEL AND LOCATION

Hotel staff were excellent, friendly and polite. Accommodation was spotless we upgraded to a suite in one of the towers with a Jacuzzi bath on the balcony, it`s cheaper to upgrade once you are there. The one poor thing about this hotel is that there is no quality night time entertainment, but as one member of staff said " most of our guests go to bed at 10 " other younger guests go onto Coco Bongos.

Posted by on 4 Feb 2015

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3 out of 5

3 Star unless you upgrade

Spent extra to book the upgrade suites which made this hotel stay better for us. The rooms were clean and tidy and the staff were very friendly apart from 1 pool boy who tried to steal a cell phone from my wife and her female friend whilst the guys were away golfing! The breakfast buffet was much the same and the having to stand in line to book the 3 restaurants was disappointing as were having to put towels on the sunbeds at 5am, a bit Germanish!! All in all a 3+ star resort where you have to pay for internet access in a good location, with good staff. (pool boy apart)

Posted by on 17 Feb 2014

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1 out of 5

very bad experience

Bad hotel, horrible staff, food boring. Cancun is uninteresting dont stay here if you.

Posted by on 21 Dec 2013

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5 out of 5

fantastic holiday

Wow, what an amazing hotel. Fabulous staff who clean absolutely everything even though it isn't dirty!! Hotel is directly on the beach, which has white perfect sand. No issues/problems at all. Food lovely and easily restaurant quality. Looking forward to our next holiday there!!

Posted by on 25 Nov 2013

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4 out of 5
Das Café Sole hat uns seht gefallen und der freundliche Mitarbeiter der am Morgen die Omletts gemacht hat. Mein Sohn hatte grosse Freude bei der Animation.Hotel liegt richtig mittig und man erreicht das meiste gut zu Fuss.Bushaltestelle direkt vor dem Hotel.Wir würden wieder dort buchen.

Posted by on 19 Apr 2019

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Comment from Hotel Management

1 May 2019 by CONCIERGE

danke für alles du bist wilkkomenn hier.

4 out of 5
Sehr schönes Hotel, Traum Strand, unglaublichen Zimmern, jedoch paßt die Qualität des Essens leider nicht dazu.

Posted by on 22 Nov 2018

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Comment from Hotel Management

22 Nov 2018 by Concierge

Dear Martin, Thank you for your comments, your opinion is very important for us!

5 out of 5

Posted by on 21 Oct 2018

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Comment from Hotel Management

21 Oct 2018 by Grand Park Royal Luxury Resort Cancún

Thank you for writing!

2 out of 5

Gute Möglichkeit sich zu erholen, den Trubel an den Pools kann man am Strand umgehen.

Prima Hotel, waren mit der ganzen Familie da. Allerdings gibt es nichts für Kleinkinder, weder Babypool noch Betreung. Die reservierungspflichtigen Restaurants dürfen nur mit Kindern ab 12 Jahren gebucht werden. Ansonsten haben wir uns dort sehr wohl gefühlt.

Posted by on 30 Mar 2016

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About the Grand Park Royal Luxury Resort Cancun - All Inclusive

Location Boulevard Kukulkan Km 10.5, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and local beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining availability is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Land activities

  • Football
  • Volleyball

Lessons/classes/games
  • Dancing
  • Water fitness

Entertainment

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkelling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Off-site tours not included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Local beverages and soft drinks only
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorised water sports included
  • On-site live performances included
  • All land activities, recreational facilities and equipment included
  • Theme parties included

Property Features

Grand Park Royal Luxury Resort Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Grand Park Royal Luxury Resort Cancun - All Inclusive offers its guests a full-service spa, 2 the outdoor swimming pools, a sauna, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A poolside bar. Free breakfast is served daily. Public spaces have free WiFi. There are 6 meeting rooms available. A rooftop terrace, spa services, and a free kid's club are also featured at the family-friendly Grand Park Royal Luxury Resort Cancun - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun resort.

  • 346 guestrooms or units
  • 4 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 700 sq. m of conference space
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Park Royal Luxury Resort Cancun - All Inclusive offers 346 forms of air-conditioned accommodation with iPod docking stations and minibars. Rooms open to balconies. 40-inch LED televisions come with premium satellite channels. Bathrooms include a complimentary bathrobe, complimentary toiletries and a hairdryer. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 11 AM.

La Concha – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Grand Prime Rib House – This steakhouse specialises in international cuisine and only serves dinner. Open selected days.

Café Sole – This cafe serves breakfast, lunch and dinner. Open daily.

El Mirador – Overlooking the ocean, this restaurant specialises in Italian cuisine and serves breakfast and dinner. Open daily.

El Oriental – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkelling nearby
  • Scuba diving nearby

Spa Services

Spa Fitness Center has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Minimum age to access spa is 13
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 6800.00 per stay for guests aged under 24 years old staying between 18 03 and 16 04
  • A tax is imposed by the city: USD 1.30 per accommodation, per night
  • Sanitation services: USD 1.33 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 7 per person, per day and includes use of:

  • – Fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Grand Park Royal
  • Cancun Grand Park Royal Caribe
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You should know

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.