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Hotel Description

Our customers tell us that they enjoy the free breakfast at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only. During your stay, you're just a quick walk from Costa Occidental de Isla Mujeres National Park. Features include free WiFi in public areas and free valet parking, plus 3 outdoor pools. Built in 2018, this 4.5-star resort has 333 rooms. Each room includes amenities such as free WiFi and a free stocked minibar.

  • Air-conditioned rooms with free minibar items, furnished balconies or patios and pillowtop beds
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy local and international cuisine with garden views at Flavours, one of the property's 5 restaurants and 8 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the spa tub
  • Indulge with facials, Ayurvedic treatments or body scrubs at My Senses Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a 24-hour fitness centre and Pilates classes
  • Guests speak favourably about the breakfast and the size of the guestrooms
  • Steps from Costa Occidental de Isla Mujeres National Park and 13 minutes by car from Xoximilco

Junior Suite, 1 King Bed, Garden View (Swim out)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Romance Junior Suite Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Serenity Club, One Bedroom, Master Suite, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Swim-Out Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only ratings based on 1 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Couples (1)
4 out of 5
L’établissement et la plage superbe (même si l’établissement ne fait aucun effort pour la nettoyer des algues). En revanche le personnel des bars et restaurants pas toujours agréable et à l’écoute, sauf si pourboires, c’est inadmissible. Ce que nous n’avons pas aimé également c’est le manque d’animations et d’activité, c’est une vraie maison de retraite. A minuit plus un seul bruit dans l’hôtel, pas un client dehors

Posted by on 21 Feb 2020

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About the Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Location Ctra. Federal 307, Chetumal – Pto, Puerto Morelos, QROO 77569

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 19 March 2020 to 10 July 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • On-site entertainment and activities
  • On-site live performances

Not included

  • Airport transfers
  • Laundry/dry cleaning services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • 24-hour room service
  • Language classes/lessons included
  • On-site entertainment and activities included
  • Buffet and à la carte dining
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • All available beverages included
  • Minibar (all beverages included)
  • On-site live performances included
  • All land activities, recreational facilities and equipment included

Property Features

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offers its guests a full-service spa, 3 the outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. A nightclub, a 24-hour fitness centre, and a terrace are also featured at the luxury Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos resort.

  • 333 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offers 333 forms of accommodation with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch Flat-screen televisions come with cable channels. Bathrooms include a rainfall showerhead, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Stocked minibar (free)
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10:00 AM.

Flavours – Overlooking the pool and garden, this restaurant specialises in local and international cuisine and only serves breakfast.

Agua Bendita – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Olios – Overlooking the ocean and pool, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.

Vora Mar – Overlooking the ocean, this restaurant specialises in seafood and serves lunch and dinner. Open daily.

Satsu – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

3 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Ecotours nearby
  • Tennis lessons on site
  • Scuba diving nearby
  • Yoga classes/instruction on site
  • Ziplining nearby

Spa Services

My Senses Spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Caters to adults only
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No pets or service animals allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun Resort All Inclusive Adults
  • Haven Riviera Cancun All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun All Inclusive Adults
  • Haven Riviera Cancun Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.