26 Dec 2019 by Guest Experience Manager.
We are very grateful for such detailed and beautiful comments. We are delighted to learn that you had a wonderful stay at our Hotel and that you have enjoyed all our Restaurants. We look forward to welcome you again very soon. Sincerely, Guest Experience Manager.
16 Dec 2019 by Guest Experience Manager.
Thank you very much for choosing Hotel NYX Cancun for your vacation. We are glad to know that that you have enjoyed an excellent service and our facilities. We look forward to see you again. Best regards.
4 Jun 2018 by Director General
Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know your disappointment, your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize for the inconvenience during your stay with us. We hope you will give us an opportunity to host you in the future and meet your expectations. Many thanks for your valuable feedback. Kind regards.
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Hotel Nyx Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Nyx Cancun All Inclusive offers its guests 2 outdoor swimming pools and a fitness centre. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Free breakfast is served daily. WiFi is free in public spaces. Spa services, a terrace, and tour or ticket assistance are also featured at Hotel Nyx Cancun All Inclusive. Limited free parking is available on a first-come, first-served basis. This 3.5-star Cancun property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Hotel Nyx Cancun All Inclusive offers 196 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 7 AM to 11 AM.
Deck – This restaurant specialises in international cuisine and serves lunch and dinner.
Bellavista – This restaurant only serves breakfast. Open daily.
Chianti – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Umami – This restaurant specialises in Japanese cuisine and only serves dinner. Open selected days.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers health screenings for COVID-19. Guests should contact the front desk upon arrival to schedule departure health screenings.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.