79.0% Based on 8306 reviews TripAdvisor traveller rating 4.5 out of 5

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Hotel Description

The comfortable rooms at Hyatt Ziva Cancun - All Inclusive get good marks from our customers. During your stay, you're just a quick walk from Delphinus Dreams. Enjoy features like free WiFi in public areas, plus 3 outdoor pools and 8 restaurants. This 4.5-star resort has 547 rooms. Free stocked minibars and LED TVs are available in all rooms.

  • Air-conditioned rooms with free minibar items, 24-hour room service and LED TVs
  • Free WiFi in some public areas
  • Enjoy Asian cuisine at Moongate, one of the property's 8 restaurants and 7 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Treat yourself to manicures and pedicures, facials or body treatments at the spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a 24-hour fitness centre and basketball
  • Guests speak favourably about the WiFi and the comfortable guestrooms
  • Steps from Delphinus Dreams and 4 minutes on foot from Forum Beach
  • Local-area shuttle service available for a fee

Ocean View King (with Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
£298* Per night/room 2 Sep - 3 Sep

Turquoize Sky Ocean Front Master Double

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Resort View Double

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Ocean Front King (with Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Turquoize Sky Ocean Front Master King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Double

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Hyatt Ziva Cancun - All Inclusive ratings based on 2 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Ziva Cancun - All Inclusive

Everyone (1) Family (1)
4 out of 5

Fantastic hotel with oustanding service

Hotel was beatifull in perfect location ,service and staff was outstanding ,quality of food could be better especially in italian and American style diner, although French and Asain resturants were excellent . Room was cleaned on daily basis , however it wasnot to high standard and you could see dust everywhere , only was basic cleaning . Over all hotel deseved 4 star rating only .

Posted by on 12 Feb 2016

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4 out of 5

Tolles AI Hotel

Essen und Getränke Super. Für Raucher nicht geeignet, auf der Anlage nur 5 Raucherstationen. Am Strand und auf den Zimmerbalkonen keine Aschenbecher. Alle Zimmer sowieso Rauchfrei. Mitarbeiter sehr nett.

Posted by , from Bubikon, Schweiz on 7 Nov 2017

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Comment from Hotel Management

16 Nov 2017 by Hyatt Ziva Cancun

Dear Esther, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun as host for your vacation; we are delighted to know the level of service you received from the staff members was consistently first class exceeding your expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, Service from the Heart.

About the Hyatt Ziva Cancun - All Inclusive

Location Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at Hyatt Ziva Cancun - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service

Entertainment

  • On-site entertainment and activities
  • On-site live performances

  • All available beverages included
  • Taxes included
  • 24-hour room service
  • On-site entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • On-site live performances included
  • All food and beverages included

Property Features

Some rates at Hyatt Ziva Cancun - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hyatt Ziva Cancun - All Inclusive offers its guests a full-service spa, 3 the outdoor swimming pools, an outdoor tennis court, and a 24-hour fitness centre. There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 7 bars/lounges and A poolside bar. WiFi is free in public spaces. A business centre and a meeting room are available. A kid's pool, a rooftop terrace, and a free kid's club are also featured at the luxury Hyatt Ziva Cancun - All Inclusive. Smoking is allowed in designated areas at this 4.5-star Cancun resort.

  • 547 guestrooms or units
  • 8 dining venues
  • 7 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Area shuttle
  • Parking:

Room Amenities

Hyatt Ziva Cancun - All Inclusive offers 547 forms of air-conditioned accommodation with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

Moongate – This restaurant specialises in Asian cuisine and only serves dinner.

La Bastille – This restaurant specialises in French cuisine and only serves dinner.

El Mercado – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Breeze Grill – This steakhouse serves breakfast, lunch and dinner.

Lorenzo's – This restaurant specialises in Italian cuisine and serves lunch and dinner.

Late-night fare is available from 24-hour room service.

Nearby Activities

3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Basketball on site

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 19 treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 19
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • Only service animals are allowed

Hotel Names

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.