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Hotel Description

Our customers tell us that they enjoy the helpful staff at Hyatt Ziva Cancun - All Inclusive. During your stay, you're just a quick walk from Cancun Convention Center. You'll find features such as free WiFi in public areas and free valet parking, plus 3 outdoor pools. This 4.5-star resort has 547 rooms. Enjoy your stay with amenities like a free stocked minibar and an LED TV in each room.

  • Air-conditioned rooms with free minibar items, 24-hour room service and LED TVs
  • Free WiFi in some public areas
  • Free valet parking
  • Enjoy Asian cuisine at Moongate, one of the property's 8 restaurants and 7 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Treat yourself to body treatments, facials or massages at the spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a 24-hour fitness centre and basketball
  • Guests speak favourably about the helpful staff and the beach
  • Steps from Gaviota Azul Beach and 6 minutes on foot from Cancun Convention Center
  • Local-area shuttle service available for a fee

King (with Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
£246* Per night/room 12 Jul - 13 Jul

Turquoize Sky Ocean Front Master Double

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Resort View Double

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Ocean Front King (with Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Turquoize Sky Ocean Front Master King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Double

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Hyatt Ziva Cancun - All Inclusive ratings based on 1 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Ziva Cancun - All Inclusive

Everyone (1)
4 out of 5

Tolles AI Hotel

Essen und Getränke Super. Für Raucher nicht geeignet, auf der Anlage nur 5 Raucherstationen. Am Strand und auf den Zimmerbalkonen keine Aschenbecher. Alle Zimmer sowieso Rauchfrei. Mitarbeiter sehr nett.

Posted by , from Bubikon, Schweiz on 7 Nov 2017

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Comment from Hotel Management

16 Nov 2017 by Hyatt Ziva Cancun

Dear Esther, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun as host for your vacation; we are delighted to know the level of service you received from the staff members was consistently first class exceeding your expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, Service from the Heart.

About the Hyatt Ziva Cancun - All Inclusive

Location Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO 77500

Renovations + Closures

This property is closed from 24 March 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service

Entertainment

  • On-site entertainment and activities
  • On-site live performances

  • All available beverages included
  • Taxes included
  • On-site entertainment and activities included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • On-site live performances included
  • All food and beverages included

Property Features

Hyatt Ziva Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hyatt Ziva Cancun - All Inclusive offers its guests a full-service spa, 3 the outdoor swimming pools, an outdoor tennis court, and a 24-hour fitness centre. There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 7 bars/lounges and A poolside bar. WiFi is free in public spaces. A business centre and a meeting room are available. A kids' pool, a rooftop terrace, and a free kid's club are also featured at the luxury Hyatt Ziva Cancun - All Inclusive. Valet parking is free. Smoking is allowed in designated areas at this 4.5-star Cancun resort.

  • 547 guestrooms or units
  • 8 dining venues
  • 7 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -3
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking

Room Amenities

Hyatt Ziva Cancun - All Inclusive offers 547 forms of accommodation with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

Moongate – This restaurant specialises in Asian cuisine and only serves dinner.

La Bastille – This restaurant specialises in French cuisine and only serves dinner.

El Mercado – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Breeze Grill – This steakhouse serves breakfast, lunch and dinner.

Lorenzo's – This restaurant specialises in Italian cuisine and serves lunch and dinner.

Late-night fare is available from 24-hour room service.

Nearby Activities

3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Basketball on site

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 19 treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 19
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks, will be available to guests.Contactless check-out is available.Individually wrapped food options are available for dinner and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Individually wrapped food options are available for dinner and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 24 hours

Hotel Names

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva
  • Hyatt Ziva Cancun - All Inclusive Cancun
  • Hyatt Ziva Cancun - All Inclusive All-inclusive property
  • Hyatt Ziva Cancun - All Inclusive All-inclusive property Cancun

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.