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Deluxe Room Garden View, FLEX CANCELLATION

Bed Count 1 King Bed Maximum Occupancy 2 Max
£223* Per night/room 8 Jul - 9 Jul

Deluxe Room, 1 King Bed Pool View, FLEX CANCELLATION

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Suite, FLEX CANCELLATION

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed Ocean View, FLEX CANCELLATION

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the room service at Isla Mujeres Palace Couples Only All Inclusive Resort. During your stay, you're just a quick walk from Garrafon Natural Reef Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking. Built in 2007, this 4-star resort has 62 rooms over 3 floors. Each room includes amenities such as free WiFi and a jetted bath.

  • Air-conditioned rooms with free minibar items, balconies and jetted baths
  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with ocean views at Azul Restaurant, one of the property's 2 restaurants
  • Take a swim in the outdoor pool
  • Treat yourself to massages at Awe-Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre, complimentary bicycles and kayaking
  • Guests like the bar and room service
  • Steps from Garrafon Natural Reef Park and a 3-minute drive from Dolphin Discovery
  • Free ferry terminal shuttle service

Isla Mujeres Palace Couples Only All Inclusive Resort ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Isla Mujeres Palace Couples Only All Inclusive Resort

Everyone (2) Couples (2)
5 out of 5

Posted by on 5 Oct 2019

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Comment from Hotel Management

9 Oct 2019 by Isla Mujeres Palace

Dear Guest, Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more! Best regards.

3 out of 5

Hotel ok - Lage Horor

Pros: Der Koch an der Pool-Bar und das Früstück
Cons: Besserer Kundenservice. Personal sollte nicht nur mit Gästen die Trinkgeld geben freundlich sein. Trinkgeld bekommen diejendigen die Freundlich sind.
Location: Zwischen zwei Party-Beachclubs. Hotel Kredit ist ein witz. Man Bucht einen Ausflug aber muss noch Taxen bezahlen.
Isla Mujeres - das Inselparadies - DAS WAR EIN MAL! Heute gleicht die Insel einem Party und Touristen Tempel. Alles mit Häusern/Baustellen zugekleistert und Party-Touristen Party-Touristen Touristen. SCHADE SCHADE SCHADE...er Mensch hat es innert 10 Jahren geschaft diese Insel kaputt zu machen. Das Hotel ist ganz OK. Es ist sauber aber leider in die Jahre gekommen. Löcher in Tischtüchern und Bettlacken und da und dort renovations bedürftig. Das Personal ist leider nur freundlich wenn es genügend Trinkgeld bekommt. Da sind wir uns vom vorherigen Hotel in Tulum (Mexiko) weit anderes gewöhnt. Das essen ist ok, aber nichts spezielles. Die Snaks an der Pool-Bar sind toll...doch die enttäuschung kommt beim Abendessen (Speise-Auswahlt im Vergleich mit dem Angebot über den Tag - SEHR beschränkt). UND JETZT DAS GROSSE GROSSE PROBLEM dieses Hotels. Die Fotos und der Strand sehen super aus, doch leider befindet sich links und rechts des Hotels je ein Beach-Club. Im 30Minuten Tackt treffen Partygäste auf überladenen Booten und Kat an den Stegen links und rechts des Hotels ein. Party-Musik, Mikro-Ansagen...ABSOLUT kein Platz zum abschalten und geniessen. Konnten zwei Nächte nicht schlafen (Freitag und Samstag). Als wir uns an die Rezeption wandten meinten diese zuerst nur wir können Ohro-Pax bei Ihnen am Empfang abholen. Das ist kein Service und der PREIS DIESE HOTELS ist VIEL ZU HOCH! Schlussendlich wurde uns ein Romantik-Dinner spendiert. Rückerstattung einer Nacht - LEIDER NEIN

Posted by , from Zürich on 29 Mar 2018

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Comment from Hotel Management

31 Mar 2018 by Isla Mujeres Palace

Dear Sandra, Thank you for taking the time to share your review and for bringing to our attention your concerns. We value and analize each of our guests comments as they help us to improve and to pay attention in the areas of opportunity. Therefore, rest assured that we will be considering your feedback for restoring our areas as well as revising our meal offerings. Certainly we believe, this will change our guests experience for good. Thank you again and we look forward on welcoming you back very soon. Cordially, Karla Corona

5 out of 5

Paradies auf Erden

Es wird für mich ein Lebenlang eine schöne Erinnerung bleiben, das Hotel ist wundervoll besonders möchte ich den Service und jeden einzelnen Angestellten loben. Mein nächstes Urlaubsziel wird der selbe Ort und das selbe Hotel sein, denn es war unglaublich schön und sehr erholsam für mich.

Posted by , from Frankfurt am Main on 14 Nov 2016

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5 out of 5

Isla Mujeres

Inoubliable. La serviabilité et la gentillesse du personnel sont à souligner tout particulièrement.

Posted by on 27 Jan 2014

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5 out of 5

Excellent

Hôtel impeccable. Super séjour, super service. Rien à redire

Posted by on 4 Mar 2013

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About the Isla Mujeres Palace Couples Only All Inclusive Resort

Location Carretera Garrafon, Isla Mujeres, QROO 77400

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room spirit dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Snorkelling
  • Snorkelling excursions

Land activities
  • Cycling
  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Language

Entertainment

  • On-site entertainment and activities
  • Theme parties

Not included

  • Motorised water sports
  • Surcharge for premium food items
  • Spa/beauty facilities and services

  • Kayaking included
  • Snorkelling excursions included
  • Taxes included
  • 24-hour room service
  • All meals served buffet style
  • Buffet and à la carte dining
  • Fitness facilities included
  • Motorised water sports not included
  • All available beverages included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Language classes/lessons included
  • On-site entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorised water sports included
  • Theme parties included
  • Snorkelling included

Property Features

Isla Mujeres Palace Couples Only All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Isla Mujeres Palace Couples Only All Inclusive Resort, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and scuba diving. Free breakfast is available daily. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a 24-hour fitness centre and a rooftop terrace. Free self parking and valet parking are available. This 4-star Isla Mujeres property is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 2007
  • Full breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (37.4 km / 23.3 mi)
  • Property shuttles: Free ferry terminal shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Isla Mujeres Palace Couples Only All Inclusive Resort offers 62 forms of accommodation with iPod docking stations and free minibar items. Rooms open to balconies. 47-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Jetted bath
  • Stocked minibar (free)
  • iPod dock
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate bath and shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Climate control
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily from 6:30 AM to 11:30 AM.

Azul Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Lobby Bar – This lobby lounge overlooks the ocean. Open daily.

Pool and Snack Area – On-site diner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Ecotours on site
  • Free bicycles on site
  • Ecotours nearby
  • Scuba diving on site
  • Beach volleyball on site
  • Kayaking on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Awe-Spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages and massages.

  • Hot stone massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • All Inclusive Isla Mujeres
  • Isla Mujeres All Inclusive
  • Isla Mujeres Palace Couples Only
  • Isla Mujeres Palace Couples Only All Inclusive Resort
  • Palace Couples Only All Inclusive Resort
  • Palace Resort Isla Mujeres
  • Isla Mujeres Palace Couples All Inclusive Resort
  • Isla Mujeres Palace Couples All Inclusive
  • Palace Couples All Inclusive

You should know

  • Isla Mujeres Palace Couples Only All Inclusive Resort offers transfers from the ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.