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"Food was great, room service all inclusive , the best location, bar service is slow and drinks repetitive but it really doesn't matter that much as it ... " More

By Mdublin on Thu 28 Mar 2013

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Hotel Description

Krystal Cancun's central location gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Forum Beach. Free WiFi in public areas, free valet parking and 2 restaurants are available. This 3.5-star resort has 502 rooms over 8 floors. All rooms offer free WiFi and fireplaces.

  • Air-conditioned rooms with fireplaces, 24-hour room service and plasma TVs
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at El Mortero, one of the property's 2 restaurants and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge with massages, body scrubs or manicures and pedicures at Harmony
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the value of their stay and the quiet location
  • Just a 4-minute drive from Cancun Interactive Aquarium and a few minutes from La Isla Shopping Mall

Standard Room, 2 Double Beds, City View

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£78* Per night/room 18 Oct - 19 Oct

Deluxe Room, Balcony, Ocean View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Romantic Room, 1 King Bed, Balcony, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Krystal Cancun ratings based on 17 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Krystal Cancun

Everyone (3) Couples (6) Business (1) Family (3) Friends (4)
4 out of 5

Club rooms all inclusive is a must!

Food was great, room service all inclusive , the best location, bar service is slow and drinks repetitive but it really doesn't matter that much as its a relaxed atmosphere pool and beach side service included Bali beds etc always free stay to the restaurant under the new building amazing views and helpfull staff

Posted by on 28 Mar 2013

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4 out of 5

Ideal for young groups

Clean, good staff, good facilities and the location is ideal for accessing the beach or the night life.

Posted by on 19 Mar 2012

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4 out of 5

Great value for money

cant complain one bit. Location is excellent and ideal for all amenities. Hotel was fab except for wi fi in rooms which was very sporadic. Hotel is beautiful and great value for money. Beaware if u have guest, they charge an extra $us60!

Posted by on 17 Mar 2012

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4 out of 5

Really enjoyed the holiday

Hotel situated in perfect location. right on the beach.. Central, near shops and good restaurants. Would recommend it. Hotel didn't put on any entertainment but plenty outside. Hard Rock Cafe etc.

Posted by on 10 Feb 2012

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4 out of 5

Nice place

Went in January with my friend and we had a great time. Location is great and its close to bus stop to get around Cancun to walmart or just other parts of the city. Seems like every Cancun building has a musty smell, but that is only something you notice the first day and doesnt bother you later. The hotel is also very close to many bars, which was great but if you want something really calm and peaceful you should probably try something else (i'd recomend something out of cancun), since there is music playing on the beaches in the afternoons. And roomservice was good and for good price!

Posted by on 7 Feb 2012

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3 out of 5

Good and bad things

The first impression of the room was not good as it seemed a little dirty, but I actually was mistaken. I noticed that the dirty feeling was just because the room was little worn. Not badly, I still liked my room, just the first impression of the room wasn't so good. The room locations is wonderful, at the beach. If you take the room with balcony, it's very nice. However, if you take the cheaper rooms, it will be a total disappointment. They are very bad. From the balcony the view was very nice. Worst experience of the whole hotel was the internet. If it says that the internet is included in the price, it means that it works at the lobby (no matter which room you take.) If you are very lucky and your room is near an access point, then you are lucky, but if not, then don't expect that you get an internet in the room. It worked very badly if at all. Also, I wasn't able to get connection at all some evenings. Noise... that's something you'll get during the days, and if your room is not in good place, also at nights. Days, there is constant music and some announcements. At nights, it's the nightclubs. If you are unlucky, it's unbearable noise at nights. Otherwise, quite good. Buffet breakfast was nice. Quite much options. I didn't try the club room's continental breakfast though. They didn't automatically give you any information about your breakfast place or anything else that was included in your room. You needed to ask about everything. There was no papers with info at the room either. Bell boy was nice to show me where the room was, otherwise it would have been impossible to find the room at all. Overall, I'm quite pleased with the hotel mostly because of the location and the balcony. The price is not too cheap, when you take the room with a balcony. Even though there are some bad things, there are some good things also. Other things are quite mediocre, but for me mediocre does not mean it's bad. I'm minimalist and don't demand much. I have also heard a lot about the time share hoaxes. I wasn't offered one, but BE CAREFUL if you go there, and don't buy anything. Note: We reserve the right to edit or reject reviews that include inappropriate content, profanity, references to other travel websites, pricing, or personal information.

Posted by on 5 Apr 2011

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4 out of 5

good value for money and great setting

we booked NHKrystal to be in central hotel zone with access to conference centre. OK its Mexico so sometimes things were a little weird eg taking down the pool bar while people swam nearby, all night wedding discos etc. but it was fun. cost £500 for 2 people x 8 nights B&B for a great beach face room with a balcony and daily treats on the club upgrade, excellent wireless with no costs, and very clean. The swimming is good at that end of beach and you arent 'trapped' on the private beaches.

Posted by on 31 May 2010

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1 out of 5
Pro: - Nettes Personal am Strand - Schöne Aussicht - Schöne Strandanlage Contra: - Altes Hotel - Ungeniessbares Essen am Morgenbuffet - Zimmer sehr im schlechten Zustand, Badezimmer ohne Kommentar - Schlechte Liegestühle am Strand

Posted by on 5 Aug 2019

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Comment from Hotel Management

8 Aug 2019 by Gerente general

Estimado huésped, muchas gracias por sus comentarios, lamentamos los inconvenientes que tuvo durante su estancia, y le ofrecemos las mas cordiales disculpas por lo sucedido. esperamos verle de regreso y tener la oportunidad de brindarle el servicio que usted se merece. Saludos cordiales

2 out of 5

Posted by on 14 Apr 2019

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5 out of 5
Super Aussicht aufs Meer aus dem Zimmer, Frühstück im Club 8. Stock. Nettes Personal. Super Lage, 1 min. Von dem Nachtleben entfernt und doch ruhig.

Posted by on 8 Feb 2019

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All-inclusive Details

  • Taxes included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Limited meals offered through room service
  • Scuba diving certification not included
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Activities/services from independent operators not included
  • Off-site tours not included
  • Minibar not included
  • Scuba diving lessons not included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All on-site activities, facilities and equipment included
  • All non-motorised water sports included

Property Features

Krystal Cancun offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 4 bars/lounges and A swim-up bar. WiFi is free in public spaces. There's an onsite business centre. There are 5 meeting rooms available. A kid's pool, a fitness centre, and a sauna are also featured at the family-friendly Krystal Cancun. Self parking and valet parking are free. This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 2 dining venues
  • 4 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cots/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free valet parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.7 km / 14.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Krystal Cancun offers 502 forms of air-conditioned accommodation with fireplaces and minibars. 32-inch Plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Fireplace
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

El Mortero – This theme restaurant specialises in Mexican cuisine.

Las Velas – This restaurant is located by the pool.

Aquamarina – On-site restaurant.

La Fisheria – On-site seafood restaurant.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Boat tours nearby
  • Parasailing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Beach volleyball on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Harmony has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!


  • Pets and service animals are not allowed at Krystal Cancun


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • Debit cards


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night
  • Sanitation services: MXN 25.35 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 230 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Krystal
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.