18 May 2021 by Brenda Pacheco Customer Care
Dear Guest, Thank you very much for sharing such kind comments, we are pleased you enjoyed your stay with us, it was an honor having you. Our top priority is our guests happiness and satisfaction. It makes us so proud to know we were able to achieve and meet your expectations. Also, we appreciate the special comments for our staff members, of course we will congratulate them for their excellent work. On behalf of the entire Majestic Elegance Costa Mujeres family, we thank you for your visit to our hotel and look forward to welcoming you on your next visit to Costa Mujeres.
15 Dec 2020 by Brenda Pacheco. Customer Care. Majestic Elegance
Dear Marc, Thank you very much for sharing your comments, it was an honor having you. In the same way, thank you for highlighting the qualities that made your stay unforgettable. We are glad that you enjoyed the restaurants and facilities we offer. Rest assured that we are working diligently to maintain our high standards and definitely improve the aspects that require attention. It has been a pleasure to serve you and we hope to see you again soon. Cordially,
15 Mar 2020 by Majestic Resorts
Sehr geehrter Preis-Leistungs-Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu Ihrem letzten Aufenthalt mit uns zu teilen. Wir freuen uns sehr, dass Sie jede Minute Ihres Urlaubs in der wunderschönen mexikanischen Karibik genossen haben. Wir hoffen, Sie noch viele Weitere Male für noch mehr ausgezeichnete Urlaubserlebnisse zu sehen. Alles Gute Kundenbetreuung Majestic Elegance Costa Mujeres
15 Jan 2020 by Majestic Resorts
Sehr geehrter Gast: Wir sind unendlich dankbar, mit uns und zukünftigen Reisenden Ihr Feedback zu Ihren jüngsten Erfahrungen bei Majestic Elegance Costa Mujeres zu teilen. Es ist eine Freude zu wissen, dass wir Ihre Erwartungen erfüllt haben und dass Sie unsere schönen Einrichtungen und den ausgezeichneten Service unseres gesamten Teams genossen haben, die sich immer darauf konzentrieren, die beste Pflege zu bieten. Wir schätzen auch die Stimme jedes unserer Gäste sehr und setzen große Anstrengungen in die Schaffung effektiver Maßnahmen für ständige Entwicklung und Fortschritt. Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen. Bitte teilen Sie uns dies mit, wenn Sie für Ihren nächsten Aufenthalt buchen, damit wir Ihnen einen herzlichen Willkommensgruß im Majestic-Stil bereiten können. Alles Gute Customer Care Majestic Elegance Costamujeres - All Inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
Majestic Elegance Costa Mujeres – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Majestic Elegance Costa Mujeres – All Inclusive offers its guests a full-service spa, 12 outdoor swimming pools, a health club, and a kids' pool. There are 7 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 6 swim-up bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces. Event space at this property measures 8123 square feet (755 square metres) and includes conference centres. A terrace, a free kid's club, and tour or ticket assistance are also featured at the family-friendly Majestic Elegance Costa Mujeres – All Inclusive. Free self parking is available. This 4-star Costa Mujeres property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Majestic Elegance Costa Mujeres – All Inclusive offers 570 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to balconies. Beds feature pillowtop mattresses. 49-inch Smart televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.
Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.
Flavors – Overlooking the garden, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Mar House – This beachfront seafood restaurant specialises in seafood and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Kabuki – Overlooking the garden, this sushi bar specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Bistro – Overlooking the garden, this bistro only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Don Jaume – Overlooking the garden, this steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, Majestic Spa. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and Turkish bath/hammam.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:30 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.