"Stunning hotel but the staff are what made the holiday, each and every one a credit to the hotel " More
8 Oct 2019 by Moon Palace Cancun
Dear guest, We would like to thank you for sharing your comments with us; here at Moon Palace Cancun, we have a commitment to provide quality service beyond our guests’ expectations. Sincerely,
18 Sep 2019 by Moon Palace Cancun
Dear guest, We would like to thank you for sharing your comments with us; here at Moon Palace Cancun, we have a commitment to provide quality service beyond our guests’ expectations. Sincerely,
7 Jan 2019 by Moon Palace Cancun
Dear Guest, We would like to thank you for choosing Moon Palace Cancun. We sincerely regret to know that we did not meet your expectations, your satisfaction is our priority. We are continuously improving and we look forward to welcoming you back again soon as we would be grateful if you could give us a second chance to exceed your expectations. Sincerely,
29 Oct 2018 by E-Concierge Manager
Dear Guest: Thank you very much for rating Moon Palace Cancun with 4 points. We do hope you had enjoyed your stay with us and host you again in a very near future. Have a lovely day Social Media Team
25 Apr 2019 by Moon Palace Cancun
Dear Guest, Thank you so much for contacting us, it is truly a pleasure for us to learn you had a magnificent experience and we look forward to welcoming you back again soon to continue exceeding your expectations. Cordially,
7 May 2018 by Moon Palace Cancun
Dear guest, Thank you for your amazing review. we are glad that you had a memorable holiday and we look forward on welcoming you back soon to Moon Palace Cancun. It will be a pleasure for all of us to serve you. Cordially, Carlos Cañedo
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.
Water activities
Kids' club
Entertainment
Not included
Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 16 restaurants and 2 coffee shops/cafés, as well as a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 10 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a free kid's club, a kids' pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2020. Smoking is allowed in designated areas at this 4.5-star Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Moon Palace Cancún - All Inclusive offers 2036 forms of air-conditioned accommodation with indoor private hot tubs and minibars. Rooms open to balconies. 47-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 6:30 AM to 11:30 AM. The property hosts a free manager's reception daily.
Momo – This theme restaurant specialises in Asian cuisine. Reservations are required.
Agra – This theme restaurant specialises in Indian cuisine. Reservations are required. Open daily.
Gondola – This theme restaurant specialises in Italian cuisine. Open daily.
Bugambilias – This buffet restaurant serves breakfast, brunch, lunch and dinner. Open daily.
Sky Bar – On-site cocktail bar. Open daily.
24-hour room service is available.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, a fitness centre and complimentary bicycles.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Awe- Spa has 39 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
