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4.1 out of 5

"Stunning hotel but the staff are what made the holiday, each and every one a credit to the hotel " More

By a verified traveller on Fri 04 Oct 2019

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Hotel Description

Our customers tell us they can't get enough of Moon Palace Cancún - All Inclusive's proximity to the airport. During your stay, you're just a quick walk from Costa Occidental de Isla Mujeres National Park. Enjoy features like free WiFi in public areas and free valet parking, plus 10 outdoor pools. This 4.5-star resort has 2058 rooms over 3 floors. Each room includes amenities such as free WiFi and a jetted bathtub.

  • Air-conditioned rooms with balconies, jetted bathtubs and 24-hour room service
  • Free WiFi
  • Free valet parking, self-parking and extended parking
  • Options for a bite to eat or a refreshing drink include 14 restaurants, 3 coffee shops/cafés, a swim-up bar and 5 poolside bars
  • Splash around at the waterslide or swim in the 10 outdoor pools
  • Treat yourself to aromatherapy, hot stone massages or body wraps at Awe- Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a 24-hour fitness centre
  • Guests speak favourably about the restaurant and the helpful staff
  • Just a 1-minute drive from Costa Occidental de Isla Mujeres National Park and 14 minutes from Xoximilco
  • Airport shuttle service available for a fee

Deluxe Room, Jetted Tub, Resort View - Kids eat and stay free

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£256* Per night/room 8 Jun - 9 Jun

Deluxe Room Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Governador Suite - FLEX DATE CHANGE, Up to US$1500 Resort Credit

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Junior Suite Golf Course view- FLEX DATE CHANG,Up to US$1500 Resort Credit

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Moon Palace Cancún - All Inclusive ratings based on 15 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Moon Palace Cancún - All Inclusive

Everyone (7) Couples (2) Family (6)
5 out of 5
Stunning hotel but the staff are what made the holiday, each and every one a credit to the hotel

Posted by on 4 Oct 2019

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Comment from Hotel Management

8 Oct 2019 by Moon Palace Cancun

Dear guest, We would like to thank you for sharing your comments with us; here at Moon Palace Cancun, we have a commitment to provide quality service beyond our guests’ expectations. Sincerely,

4 out of 5
The service was outstanding. The food was very good. The property itself is too isolated.

Posted by on 15 Sep 2019

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Comment from Hotel Management

18 Sep 2019 by Moon Palace Cancun

Dear guest, We would like to thank you for sharing your comments with us; here at Moon Palace Cancun, we have a commitment to provide quality service beyond our guests’ expectations. Sincerely,

3 out of 5
The hotel was ok but the beach was full of seaweed so we couldn’t really go in the sea.

Posted by on 5 Jan 2019

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Comment from Hotel Management

7 Jan 2019 by Moon Palace Cancun

Dear Guest, We would like to thank you for choosing Moon Palace Cancun. We sincerely regret to know that we did not meet your expectations, your satisfaction is our priority. We are continuously improving and we look forward to welcoming you back again soon as we would be grateful if you could give us a second chance to exceed your expectations. Sincerely,

4 out of 5

Posted by on 19 Oct 2018

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Comment from Hotel Management

29 Oct 2018 by E-Concierge Manager

Dear Guest: Thank you very much for rating Moon Palace Cancun with 4 points. We do hope you had enjoyed your stay with us and host you again in a very near future. Have a lovely day Social Media Team

5 out of 5

Excellent hotel

Loved everything, stayed at Grand. Large rooms with jacuzzi. Good choice of restaurants, preferred breakfast buffet restaurants at Nizuc. Loved spa at Grand, use your resort credits to get it really cheap by just paying local tax.

Posted by , from London on 23 Aug 2017

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Comment from Hotel Management

26 Aug 2017 by Moon Palace Cancun

Good morning Sejal, Thank you for your review of your recent stay with us. It´s an honor for us to know that your experience with us was wonderful and exceeding your expectations. By showing pride in our jobs and loving what we do, this is how we look into perfections to create memorable vacations for all our guests. Thank you.

2 out of 5

No good

It's been an ugly vacation, very poor communication between the staff, they don't tell you were to go or what to do for free on the contrary they send you where they charge for everything, even you tip they don.t come often to bring you to ine extreme to the other for this huge facility, the beach it's terrible so not recommended if you are thinking on going to the beach, it's always dirty but really dirty they don't clean it even if you see them cleaning it, so in others words if u are planning a nice vacation with ur family don't come to this hotel

Posted by , from las vegas on 23 Jul 2016

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5 out of 5

Fabulous family holiday!

Absolutely brilliant destination, location and hotel. The staff are very good, they are so welcoming and always have a smile in their faces. The rooms were always kept clean and the minibar always topped up. Well worth the money!!

Posted by on 24 Apr 2016

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5 out of 5

Brilliant Hotel

Excellent facilities. Food is fantastic. Wonderful choices. Incredibly helpful and friendly staff. Only criticism is if you are buying things in their shops like ibuprofen or swimming inflatables, they are very very expensive, so bring everything with you. But all in all, it was a fantastic 10 days

Posted by on 22 Feb 2016

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1 out of 5

NOISY AND BAD FOOD

This is not a 5 star hotel. It is very noisy and even ear plugs couldn't block out the noise made by drunks as everything echoes in the winding corridors that are the design of this hotel. This is also a problem when the staff bring their cleaning carts round at 6a.m. So no chance of a quiet lie-in as well.....The food is alright at best and dreadful at worst. A steak in the Barracuda Beach bar was dripping with blood after we asked for a medium well done one. When it was sent back, the next steak came and was a lump of fat and the head waiter had a right attitude when asked for a third steak. The phone didn't work or the coffee machine. This wa reported 3 times at reception to no avail.After paying £2500 for a week's holiday I would not say this is good value for money..

Posted by on 16 Dec 2015

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5 out of 5

Brilliant hotel with great service

Stayed with the family (kids aged 13 &9) at end of August for 10 nights. The hotel is massive with lots of things to do (especially for the kids) The staff were incredible and couldn't do enough for you. Lots of variety in food (a la carte and buffet style) Food was excellent in all restaurants that we ate in. We also never had to queue at any restaurants. Have seen reviews about the sunbed situation (struggle to get one?) There was always enough sunbeds when we were there, it seems to be the need for a parasol that is the problem. The staff will move them round the pool for you if required. Waiters are always coming round the sunbeds taking drinks orders if you didn't fancy going to one of the swim up bars! There is a Flo rider surf machine which is good fun and only had to wait less than 10mins or so have a go. We got $2000 resort credit to spend on trips ,spa treatments and other stuff. We had 5 different spa treatments and a day out at wet n wild (inclusive of transport,meals and drinks) and it only cost us approx. £65 in tax.The one downside was the beach area as it is constantly having seaweed washed up on the shore. The hotel do remove it but its a continuous cycle. I was fully aware of this before we went (we are pool lovers anyway!) If you want a beach 'fix' then there is a free bus which lets you go up to the Beach Palace hotel (about 30 mins away) You can use your wristband to be all inclusive as well at that hotel. There are also a couple of decent shopping malls close by (Moon Palace has nothing close by)The entertainment in the evening was a bit limited (1 hour show) but the bar is lively and there is a teen lounge which is excellent for the kids with X box and PS4 consoles as well as popcorn, pizzas, drinks and other games machines in there There are plenty of staff around the hotel looking after the property and the guests. They are always polite and want to help make your stay enjoyable. The only gripe I have got is that it can take a bit of time checking in and out (even if there is a small queue) This is only a minor issue but thought it was worth mentioning. Special mention to Jesus on the breakfast hotplate (at Sunrise Bugambilia restaurant) - this man always had a smile on his face and looked genuinely pleased to see you in the morning!

Posted by on 11 Sep 2015

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About the Moon Palace Cancún - All Inclusive

Location Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room spirit dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling

Land activities
  • Cycling
  • Fitness facilities
  • Miniature golf
  • Football
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Surcharge for premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • Tennis lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorised water sports included
  • On-site live performances included
  • All land activities, recreational facilities and equipment included
  • Theme parties included
  • Snorkelling included

Property Features

Moon Palace Cancún - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 10 the outdoor swimming pools and enjoy a treatment at the full-service spa. There are 14 restaurants and 3 coffee shops/cafés, as well as a nearby corner/local shop. For a drink, you can stop by one of the onsite bars, including 5 poolside bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a free kid's club, a kids' pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2015. This 4.5-star Cancun resort is smoke free.

  • 2058 guestrooms or units
  • 3 levels
  • 16 buildings
  • 14 dining venues
  • 5 bars by the pool
  • 9 bars or lounges
  • 3 coffee shops
  • Nightclub
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -10
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts -2
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (12.3 km / 7.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Moon Palace Cancún - All Inclusive offers 2058 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. 42-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Tratoria – On-site restaurant. Reservations are required.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 10 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golf driving range on site
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Fitness classes on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Awe- Spa has 39 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 39
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Moon Palace Cancún - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available through room service. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available through room service.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No pets or service animals allowed
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Hotel Names

  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Resort All Inclusive
  • Moon Palace Golf Cancun
  • Moon Palace Cancún All Inclusive All-inclusive property Cancun
  • Moon Palace Cancún All Inclusive Cancun
  • Moon Cancun Inclusive Cancun
  • Moon Palace Cancún - All Inclusive Cancun
  • Moon Palace Cancún - All Inclusive All-inclusive property
  • Moon Palace Cancún - All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.