"Stunning hotel but the staff are what made the holiday, each and every one a credit to the hotel " More
8 Oct 2019 by Moon Palace Cancun
Dear guest, We would like to thank you for sharing your comments with us; here at Moon Palace Cancun, we have a commitment to provide quality service beyond our guests’ expectations. Sincerely,
18 Sep 2019 by Moon Palace Cancun
Dear guest, We would like to thank you for sharing your comments with us; here at Moon Palace Cancun, we have a commitment to provide quality service beyond our guests’ expectations. Sincerely,
7 Jan 2019 by Moon Palace Cancun
Dear Guest, We would like to thank you for choosing Moon Palace Cancun. We sincerely regret to know that we did not meet your expectations, your satisfaction is our priority. We are continuously improving and we look forward to welcoming you back again soon as we would be grateful if you could give us a second chance to exceed your expectations. Sincerely,
29 Oct 2018 by E-Concierge Manager
Dear Guest: Thank you very much for rating Moon Palace Cancun with 4 points. We do hope you had enjoyed your stay with us and host you again in a very near future. Have a lovely day Social Media Team
26 Aug 2017 by Moon Palace Cancun
Good morning Sejal, Thank you for your review of your recent stay with us. It´s an honor for us to know that your experience with us was wonderful and exceeding your expectations. By showing pride in our jobs and loving what we do, this is how we look into perfections to create memorable vacations for all our guests. Thank you.
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.
Water activities
Kids' club
Entertainment
Not included
Moon Palace Cancún - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 10 the outdoor swimming pools and enjoy a treatment at the full-service spa. There are 14 restaurants and 3 coffee shops/cafés, as well as a nearby corner/local shop. For a drink, you can stop by one of the onsite bars, including 5 poolside bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a free kid's club, a kids' pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2015. This 4.5-star Cancun resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free long-term parking , Free self parking , Free valet parking
Moon Palace Cancún - All Inclusive offers 2058 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. 42-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Tratoria – On-site restaurant. Reservations are required.
24-hour room service is available.
Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 10 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Awe- Spa has 39 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available through room service. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available through room service.
