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Hotel Description

Our customers tell us that they can't get enough of the pool at Nizuc Resort and Spa. During your stay, you're just a quick walk from Costa Occidental de Isla Mujeres National Park. You'll find features such as free WiFi in public areas and free self-parking, plus 5 outdoor pools. Built in 2013, this 5-star resort has 274 rooms. Free WiFi and deep-soaking bathtubs are available in all rooms.

  • Air-conditioned rooms with balconies, Select Comfort beds and deep-soaking bathtubs
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy international cuisine with ocean views at Cafe de la Playa, one of the property's 6 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 5 outdoor pools
  • Treat yourself to body wraps, reflexology or hydrotherapy at Spa at NIZUC
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a health club
  • Guests have great things to say about the restaurant and the pool
  • Just a 3-minute drive from Delfines Beach and a few minutes from El Rey Ruins
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)

Room, Garden View (Double)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
£340* Per night/room 1 Sep - 2 Sep

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Ocean View (Double)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Ocean, Adults Only)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse

Bed Count 1 King Bed Maximum Occupancy 3 Max

Nizuc Resort and Spa ratings based on 3 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Nizuc Resort and Spa

Couples (1) Family (2)
5 out of 5
Top hotel: excellent service, great food & place. Expensive, but worth it, if you are looking for something exclusive.

Posted by on 16 Oct 2019

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Comment from Hotel Management

28 Jan 2020 by ME

Thank you for your review. We are delighted to know that you enjoyed your stay Kind regards

5 out of 5

Ruhiger Urlaub in Cancun

Das Hotel ist ein absolut Top 5* Hotel in Cancun. Nicht ohne Grund als das beste Hotel angeboten. Der Preis ist es absolut wert und es unterscheidet sich sehr stark von den all inclusive Hotels. Service und Wellness ist tadellos. Das Hotel von der Architektur und der Sauberkeit etwas vom Besten was wir je angetroffen haben.

Posted by on 11 Aug 2015

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5 out of 5

très bon séjour relax

séjour en aout 2014 avec 2 enfants de 2 et 4 ans. superbes chambres, superbe piscine. kids club très bien avec 1 personne parlant français mais il faut payer une babysitter en plus pour les moins de 4 ans, donc ça revient cher, bien que la personne qui parlait français puisse être aussi la bay sitter, ce qui facilitait les choses. pas de menu enfant dans les restaurants ni de plats adaptés: nous avons diné en room service, et c'est dommage. Très beau spa mais prix excessifs

Posted by on 3 Dec 2014

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About the Nizuc Resort and Spa

Location Punta Nizuc, Cancun, QROO 77500

Property Features

Simply walk outside to feel the sun on your face at the sandy beach. At Nizuc Resort and Spa, you can cool off in one of the 5 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a free kid's club, a kids' pool and outdoor tennis courts. Free self parking is available. Smoking is allowed in designated areas at this 5-star Cancun resort.

  • 274 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 8234 sq ft of conference space
  • 765 sq. m of conference space
  • Built in 2013
  • Bar on the beach
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.1 km / 8.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Nizuc Resort and Spa offers 274 forms of accommodation with iPod docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 47-inch Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Select Comfort beds
  • Deep-soaking tub
  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Espresso maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to noon.

Cafe de la Playa – Overlooking the ocean and garden, this buffet restaurant specialises in international cuisine and only serves breakfast.

Ramona – Overlooking the ocean, this fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar.

Ni – Overlooking the ocean, this seafood restaurant specialises in Peruvian cuisine and serves lunch and light fare.

La Punta Lounge and Grill – Overlooking the ocean, this restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar.

Terra Nostra – Overlooking the garden, this restaurant specialises in Mediterranean cuisine and only serves dinner.

Room service (during limited hours) is available.

Nearby Activities

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a health club and a sauna.

Guests aged under 12 years old are not allowed in the spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkelling on site
  • Beach yoga on site
  • Golfing nearby
  • Boat tours on site
  • Scuba diving on site
  • Tennis lessons on site
  • Kayaking on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Game viewing on site

Spa Services

Spa at NIZUC has 18 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets: MXN 3055 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 26 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 915 for adults and MXN 457.50 for children (approximately)
  • Pet fee: MXN 3055 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nizuc
  • Nizuc Cancun
  • Nizuc Resort
  • Nizuc Resort Cancun
  • Nizuc Resort Spa
  • Nizuc Resort and Spa Resort
  • Nizuc Resort and Spa Cancun
  • Nizuc Resort and Spa Resort Cancun

You should know

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • Nizuc Resort and Spa is listed in the 2018 Travel + Leisure 500.
  • The property is a member of Preferred Hotels & Resorts.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.