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4.3 out of 5

"Hotel was fairly dated. Room was clean but old and the bed was terrible. We were upgraded to preferred club which was great as the adults only pool wa ... " More

By a verified traveller on Fri 30 Nov 2018

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Breakfast Plan Deluxe Junior Suite Tropical View King

Bed Count 1 King Bed Maximum Occupancy 2 Max
£96* Per night/room 10 Aug - 11 Aug

Preferred Club Junior Suite Beach Front Swim Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Beach Front Swim Out King

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Preferred Club Junior Suite Beach Front Two Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Preferred Club Junior Suite Beach Front Swim Out Double

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Preferred Club St Ocean Front King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Now Sapphire Riviera Cancun - Optional All Inclusive's great location gets high marks from our customers. During your stay, you'll be within walking distance of Petempich Bay. Free WiFi in public areas, 3 outdoor pools and 7 restaurants are available. Built in 2001, this 4-star resort has 488 rooms over 3 floors. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, iPod docking stations and 24-hour room service
  • Free WiFi
  • Drinking and dining options include 7 restaurants, a coffee shop, a swim-up bar and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to hot stone massages, body treatments or hydrotherapy at Now Spa By Pevonia
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a fitness centre and a steam room
  • Guests speak favourably about the beach and the pool
  • Just a 4-minute drive from Crococun Zoo and 12 minutes from Puerto Morelos Town Square
  • Dogs welcome for a fee (restrictions apply)

Now Sapphire Riviera Cancun - Optional All Inclusive ratings based on 4 verified reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Now Sapphire Riviera Cancun - Optional All Inclusive

Everyone (1) Couples (3)
4 out of 5
Hotel was fairly dated. Room was clean but old and the bed was terrible. We were upgraded to preferred club which was great as the adults only pool was lovely. The food was a bit disappointing...the Asian was terrible and the Mexican was average which was a let down as we were in mexico! The grill was nice at dinner but not lunch and the French was lovely. The buffet was nothing special and very same-y, we were bored by day 3. The drinks were of a great standard, better than a lot of all inclusives i have been to. Lovely daquris. The staff are fab, especially Kenia. They work very hard. The only thing we didnt appreciate was that a lot of them clearly expected tips and would hang around or become very frosty if they thought a tip wasn't going to come. The Americans who tipped big received noticeably better service.

Posted by , from Watford, gb on 30 Nov 2018

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Comment from Hotel Management

4 Dec 2018 by Social Media Coordinator

Dear Guest, Thank you for sharing your review, and beautiful picture on Ebookers. Your valuable feedback will be shared with the Operations Committee to improve the opportunity areas. Kenia will be so glad to hear your comments about her service. We hope to have the opportunity to welcome you back in the near future. Greetings from sunny Cancun. Olivia Rodríguez

4 out of 5

Brilliant hotel, but just beware of.......

We loved this hotel - the room, the food , the drinks and the staff were all very very good. However, we did not enjoy, after an eleven hour flight from the UK, being handed over by the reception staff on arrival to a person who turned out to be a time-share salesman. We expected that at the airport, not in the confines of the hotel complex. To have the hotel complicit in this sort of action is quite beyond belief, and got our holiday off to a poor start. Things did improve greatly after that, and I would recommend this hotel, but just beware of being time-share ambushed upon arrival!

Posted by on 18 Feb 2013

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4 out of 5

Relax and unwind!

Overall, a great resort! We had a preferred room right on the beach which was amazing! The preferred pool was our favourite spot to hang out and Antonio took great care of us with lots of yummy cocktails :) The room was lovely, although the bed was slightly soft for our liking. Some minor things were that we often had to call to ask for our mini bar to be restocked and our bathrobes were taken away on the third day and never returned despite us asking for them. Room service was ok, especially for lunch, the burgers were great! In terms of the restaurants, we thought the buffet was fantastic, always something there to suit everyone's tastes. The Bluewater Grill and the Asian restaurant, Lemongrass, were our favourites by far - great food and fantastic service, especially by Ricardo and Jorge. The downside was the waiting time if you arrived at 8pm or later, which sometimes could leave you waiting for 1 - 2 hours despite there being tables free in the restaurant (this was true for all, except the buffet). I'm not sure whether this was down to lack of staff or what it was but it frustrated many guests we spoke to as well. The lobby bar was a great place to relax before and after dinner with a drink and there were bands playing most evenings. We didn't make much use of the entertainment so can't comment on that. It was definitely a great place to just relax and unwind, the main pool was noisier for those preferring more of a "party" atmosphere, while the preferred pool was lovely and quiet. PS. Bring mosquito repellant!!

Posted by on 30 Oct 2012

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5 out of 5

Fabulous 5* Resort

Everything we wished for and more. Excellent location, large luxury rooms, attentive and polite staff who could not do enough for you and the wide and varied high class restaurants on offer. Mexican, Mediterranean, Italian, Asian and French and also a Buffet grill. We booked as Preferred guests which gave access to the secluded Adults Only pool with reserved Bali Beds and also a private section on the beach, towels and umbrella and complete unlimited bar service with a smile. The daily newsletter advised you of the vast amount of activities for Adults, Teens and families throughout the day. Even the kayaks, hobbiecats and other watersports were included in the All Inclusive price. The only negative would be the French Restaurant only allowing you a table outside on the terrace if you bought a bottle of wine and he recommended a $58 bottle. Had we opted for a regular table inside they made you wait 45mins - 1hr and you could drink the free All Inclusive wine. Felt a little blackmailed. That said, the other restaurants and Bluewater Grill were fantastic and well worth the money paid. We went on the trip to Chichen Itza (Wonder of the World) and the Ik-Kil Cenote (underground sinkhole) where we swam in the freshwater - booked through Amstar at the hotel. The whole trip was fantastic from booking, to the bus, to the 2 guides. We also swam with dolphins at Dreams Hotel which also gave us time to see Cancun's main strip and shopping malls. Tip-ensure your Airport Transfers are included as we thought ours were and it was an overwhelming and frightening experience of numerous Taxi drivers crowding you for your business then overcharging us at $70 when it should only have cost 450 Pesos which the Hotel arranged for our return. We had the Honeymoon package as it was our Anniversary which gave us a bottle of Champagne, fruit, turndown service and a SPA session which was out of this world. If you want complete relaxation and treated like royalty then this is the place to go.

Posted by on 28 Jul 2012

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About the Now Sapphire Riviera Cancun - Optional All Inclusive

Location Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO 77580

All-inclusive Details

All-inclusive room rates at Now Sapphire Riviera Cancun - Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Football
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 3 and 12 years old

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site clubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Football included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Golf included
  • Off-site tours not included
  • Golf - green fees included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • One or more venues limit beverages
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • On-site live performances included
  • Snorkelling included

Property Features

Some rates at Now Sapphire Riviera Cancun - Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Now Sapphire Riviera Cancun - Optional All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 the outdoor swimming pools. There are 7 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Event space at this resort measures 8295 square feet (771 square metres) and includes conference rooms. A kids' pool, a nightclub, and a fitness centre are also featured at the family-friendly Now Sapphire Riviera Cancun - Optional All Inclusive. This Colonial Puerto Morelos resort is smoke free.

  • 488 guestrooms or units
  • 3 levels
  • 14 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 8295 sq ft of conference space
  • 771 sq. m of conference space
  • Built in 2001
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools -3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts -2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.2 km / 14.4 mi)

Room Amenities

Now Sapphire Riviera Cancun - Optional All Inclusive offers 488 forms of accommodation with iPod docking stations and MP3 docking stations. Rooms open to balconies. Beds feature down comforters. A pillow menu is available. 50-inch LED televisions come with cable channels and DVD players. Bathrooms include complimentary toiletries, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • DVD player
  • Down blanket
  • Pillow options
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ceiling fan
  • Wheelchair accessible
  • Toothbrush and toothpaste

Food & Drink

Now Sapphire Riviera Cancun - Optional All Inclusive has 7 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the resort. 3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Waterskiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Now Spa By Pevonia has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: MXN 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a smoke detector

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-in and contactless check-out are available

Individually wrapped food options are available through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines and the Safe Travels (WTTC - Global) sanitisation guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines and the Safe Travels (WTTC - Global) sanitisation guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Please note, some room types at this property are not available when booking a stay with children.
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Now Sapphire Riviera Cancun
  • Now Riviera Sapphire
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Riviera Sapphire Cancun
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun Optional All Inclusive
  • Now Sapphire Riviera Cancun - Optional All Inclusive Resort

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Rainforest Alliance Sustainable Tourism Certification
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.