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4.0 out of 5

"Hotel was fairly dated. Room was clean but old and the bed was terrible. We were upgraded to preferred club which was great as the adults only pool wa ... " More

By a verified traveller on Fri 30 Nov 2018

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Deluxe Junior Suite Tropical View King

Bed Count 1 King Bed Maximum Occupancy 2 Max
£263* Per night/room 2 Oct - 3 Oct

Preferred Club Junior Suite Beach Front Swim Out King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Beach Front Swim Out King

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Preferred Club Junior Suite Beach Front Swim Out Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club Junior Suite Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Junior Suite Tropical View

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hotel Description

Dreams Sapphire Resort & Spa - All Inclusive's great location gets high marks from our customers. During your stay, you're just a quick walk from Puerto Morelos Beach. Enjoy features like free breakfast and free WiFi in public areas, plus 3 outdoor pools.

  • Free buffet breakfast served daily
  • Free WiFi
  • Drinking and dining options include 7 restaurants, a coffee shop, a swim-up bar and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with reflexology, manicures and pedicures or massages at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Puerto Morelos Beach and a 4-minute drive from Crococun Zoo
  • Dogs welcome for a fee (restrictions apply)

Dreams Sapphire Resort & Spa - All Inclusive ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Sapphire Resort & Spa - All Inclusive

Everyone (1)
4 out of 5
Hotel was fairly dated. Room was clean but old and the bed was terrible. We were upgraded to preferred club which was great as the adults only pool was lovely. The food was a bit disappointing...the Asian was terrible and the Mexican was average which was a let down as we were in mexico! The grill was nice at dinner but not lunch and the French was lovely. The buffet was nothing special and very same-y, we were bored by day 3. The drinks were of a great standard, better than a lot of all inclusives i have been to. Lovely daquris. The staff are fab, especially Kenia. They work very hard. The only thing we didnt appreciate was that a lot of them clearly expected tips and would hang around or become very frosty if they thought a tip wasn't going to come. The Americans who tipped big received noticeably better service.

Posted by , from Watford, gb on 30 Nov 2018

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Comment from Hotel Management

4 Dec 2018 by Social Media Coordinator

Dear Guest, Thank you for sharing your review, and beautiful picture on Ebookers. Your valuable feedback will be shared with the Operations Committee to improve the opportunity areas. Kenia will be so glad to hear your comments about her service. We hope to have the opportunity to welcome you back in the near future. Greetings from sunny Cancun. Olivia Rodríguez

About the Dreams Sapphire Resort & Spa - All Inclusive

Location Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO 77580

All-inclusive Details

All-inclusive room rates at Dreams Sapphire Resort & Spa - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Football
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment

  • On-site entertainment and activities
  • Access to on-site nightclubs
  • On-site live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site nightclubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Football included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Golf included
  • Off-site tours not included
  • Golf - green fees included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • One or more venues limit beverages
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • On-site live performances included
  • Snorkelling included

Property Features

Some rates at Dreams Sapphire Resort & Spa - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Event space at this resort measures 8295 square feet (771 square metres) and includes conference rooms. A kids' pool, a nightclub, and a fitness centre are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive. This Colonial Puerto Morelos resort is smoke free.

  • 488 guestrooms or units
  • 3 levels
  • 14 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 8295 sq ft of conference space
  • 771 sq. m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Room Amenities

Dreams Sapphire Resort & Spa - All Inclusive offers 488 accommodations with iPod docking stations and a safe. Rooms open to balconies. Beds feature down duvets. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include complimentary toiletries, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Down blanket
  • Pillow options
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Toothbrush and toothpaste

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Dreams Sapphire Resort & Spa - All Inclusive has 7 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Waterskiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Scuba diving on site
  • Personal motorised watercraft on site
  • Scooter/moped rentals nearby

Spa Services

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Each guest room is kept vacant for a minimum of 24 hours between bookings. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • On-site COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available through room service
  • Please note, some room types at this property are not available when booking a stay with children.
  • Individually wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Now Sapphire Riviera Cancun
  • Now Riviera Sapphire
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Riviera Sapphire Cancun
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Dreams Sapphire & Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun Optional All Inclusive
  • Dreams Sapphire Resort & Spa - All Inclusive Resort
  • Dreams Sapphire Resort & Spa - All Inclusive Puerto Morelos

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.