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4.0 out of 5

"Staff and service excellent, rooms clean,beach closeness ,food taste nice.i didt like the small swimming area at the beach, no place to stay after 12 ... " More

By a verified traveller on Fri 19 Jul 2019

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Double Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
£148* Per night/room 14 Jun - 15 Jun

Junior Studio Suite, Hot Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

2x2 interconnecting rooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Double Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

The comfortable rooms at Occidental Costa Cancún All Inclusive get high marks from our customers. During your stay, you're just a quick walk from Turtle Beach. Features include free breakfast, free WiFi in public areas and free self-parking. Built in 1994, this 3.5-star resort has 133 rooms. Enjoy your stay with amenities like a free stocked minibar and a plasma TV in each room.

  • Air-conditioned rooms with free minibar items, plasma TVs and room service
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy seafood at La Claraboya, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages, body treatments or facials at zenserenz
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes a fitness centre, yoga classes and aerobics classes
  • Guests speak favourably about the helpful staff and the beach
  • Just a 3-minute drive from Puerto Cancun Marina Town Center and 12 minutes from Plaza Las Americas

Occidental Costa Cancún All Inclusive ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Occidental Costa Cancún All Inclusive

Everyone (1) Couples (1)
4 out of 5
Staff and service excellent, rooms clean,beach closeness ,food taste nice.i didt like the small swimming area at the beach, no place to stay after 12 ,so you need to go clubbing outside,ants in the room

Posted by on 19 Jul 2019

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Comment from Hotel Management

19 Jul 2019 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We will certainly send your comments to the person in charge to take the appropriate measures and in this way prevent it from happening again in the future. We hope to have the opportunity to have you back soon.

5 out of 5
Very good staff Food good (4 restaurants on site) you have to book with 3 of them Nice hotel

Posted by on 14 Dec 2018

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Comment from Hotel Management

18 Dec 2018 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

3 out of 5
wi-fi payant (aucune information sur votre site) plage très sale et très petite.

Posted by on 14 Feb 2020

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Comment from Hotel Management

14 Feb 2020 by General Management Assistant.

Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon.

About the Occidental Costa Cancún All Inclusive

Location Blvd. Kukulcan Km 4.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks and beverages included
  • Room service during certain hours (limited menu)

Activities and facilities/equipment
All non-motorised water sports are included.

Land activities

  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site live performances

Not included

  • Premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for room service
  • Off-site tours

  • Taxes included
  • Gratuities included
  • Premium/imported non-alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • All meals included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Limited meals offered through room service
  • Surcharge for room service
  • Room service during certain hours
  • Off-site tours not included
  • All non-motorised water sports included
  • On-site live performances included

Property Features

Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Occidental Costa Cancún All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as parasailing and kayaking. Free breakfast is served daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a kid's club, an outdoor pool and a fitness centre. You'll have access to the outdoor pool at a partner property. Free self parking is available. This 3.5-star Cancun property is smoke free.

  • 133 guestrooms or units
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1994
  • Buffet breakfast (free)
  • Bar by the pool
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (21.4 km / 13.3 mi)
  • Parking: Free self parking

Room Amenities

Occidental Costa Cancún All Inclusive offers 133 forms of accommodation with a safe and a hairdryer. Plasma televisions are featured in guestrooms. Coffee/tea makers and free minibar items are provided. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Stocked minibar (free)
  • In-room dining
  • Plasma television
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Claraboya – This restaurant specialises in seafood. Reservations are required.

México Lindo – This restaurant specialises in Mexican cuisine. Reservations are required. Open daily.

La Trattoria – This restaurant specialises in Italian cuisine. Reservations are required. Open daily.

Albatros – This buffet restaurant specialises in international cuisine. Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Fitness classes on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Parasailing on site
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials and body treatments. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Barcelo All Inclusive Cancun
  • Barcelo Cancun All Inclusive
  • Barcelo Cancun Costa
  • Barcelo Costa
  • Barcelo Costa All Inclusive
  • Barcelo Costa Cancun
  • Occidental Costa Cancún All Inclusive All-inclusive property
  • Cancun Costa
  • Cancun Costa Barcelo
  • Costa Barcelo Cancun
  • Barcelo Costa Cancun Hotel Cancun
  • Barcelo Costa Cancun Mexico
  • Costa Real Cancun
  • Gran Costa Real
  • Occidental Costa Cancún All Inclusive Cancun
  • Occidental Costa Cancún Cancun
  • Occidental Costa Cancún
  • Occintal Costa Cancún Inclusi
  • Occidental Costa Cancún All Inclusive Cancun
  • Occidental Costa Cancún All Inclusive All-inclusive property

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.