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5.0 out of 5

"Great friendly staff. Very good infrastructure. Great variety of quality food and drinks. The only downside was not enough umbrellas by the pool and ... " More

By a verified traveller on Tue 30 Jul 2019

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Junior Suite, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max
£198* Per night/room 16 Aug - 17 Aug

The Reserve Deluxe Gobernor Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Premium Suite, 1 Bedroom (Master 1 Bedroom)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Paradisus Cancún - All Inclusive's good location gets good marks from our customers. During your stay, you're just a quick walk from Aquaworld. Free breakfast, free self-parking and 4 outdoor pools are available. Built in 1990, this 4.5-star resort has 657 rooms over 7 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with sitting areas, 24-hour room service and LCD TVs
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Malva Food Bazar, one of the property's 10 restaurants and 7 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Indulge with manicures and pedicures, reflexology or body scrubs at YHI Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes tennis courts, a health club and volleyball
  • Guests speak favourably about the family-friendly amenities and the helpful staff
  • Just a 5-minute walk from Aquaworld and a 5-minute drive from El Rey Ruins

Paradisus Cancún - All Inclusive ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Paradisus Cancún - All Inclusive

Everyone (1) Family (2)
5 out of 5
Great friendly staff. Very good infrastructure. Great variety of quality food and drinks. The only downside was not enough umbrellas by the pool and the plastic glasses for drinks inside the hotel, like in the bar for example.

Posted by on 30 Jul 2019

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Comment from Hotel Management

30 Jul 2019 by Guest experience team

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards

5 out of 5
Besser gehts fast nicht mehr. Sehr freundliches Personal, supper sauber, Essen hervorragend.

Posted by on 12 Nov 2019

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Comment from Hotel Management

12 Nov 2019 by Guest experience team

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards Guest Experience Team

5 out of 5

Posted by on 10 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Guest Experience Team

Dear Guest, Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards,

About the Paradisus Cancún - All Inclusive

Location Boulevard Kukulkan Km 16.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 17 years old

Entertainment

  • On-site live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Tennis lessons
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Taxes included
  • 24-hour room service
  • All meals served buffet style
  • Buffet and à la carte dining
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Limited meals offered through room service
  • Motorised water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transport to off-site activities not included
  • Off-site tours not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • On-site live performances included

Property Features

Paradisus Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Paradisus Cancún - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a kids' pool. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, A beach bar, and A swim-up bar. Free breakfast is served daily. Business amenities include a business centre and a meeting room. Spa services, a terrace, and a free kid's club are also featured at the luxury Paradisus Cancún - All Inclusive. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun property is smoke free.

  • 657 guestrooms or units
  • 7 levels
  • 5 buildings
  • 10 dining venues
  • 7 bars or lounges
  • Built in 1990
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (17.9 km / 11.1 mi)
  • Parking: Free self parking

Room Amenities

Paradisus Cancún - All Inclusive offers 657 forms of air-conditioned accommodation with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Sitting area
  • In-room dining (24 hours)
  • LCD television
  • Luxury bedding
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 11:00 AM.

Malva Food Bazar – Overlooking the pool and garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Enso – This theme restaurant specialises in Thai cuisine. Guests can enjoy drinks at the bar. Open selected days.

Mole – Overlooking the ocean and pool, this fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Vento – Overlooking the garden, this restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Bana – Overlooking the garden, this sushi bar specialises in Japanese cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing on site
  • Snorkelling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

YHI Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Paradisus Cancún - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Paradisus
  • All Inclusive Paradisus Cancun
  • Cancun All Inclusive Paradisus
  • Cancun Paradisus Resort
  • Paradisus All Inclusive Resort
  • Paradisus Cancun
  • Paradisus Meliá Cancun All Inclusive Resort
  • Paradisus Cancun Resort
  • Paradisus Cancun Resort All Inclusive
  • Paradisus Resort Cancun
  • Cancun Gran Melia
  • Gran Melia Cancun Hotel Cancun
  • Grand Melia Cancun
  • Melia Cancun
  • Paradisus
  • Paradisus Meliá All Inclusive Resort
  • Paradisus Meliá Cancun All Inclusive
  • Paradisus Meliá All Inclusive
  • Paradisus Meliá Cancun All Inclusive All-inclusive property
  • Paradisus Meliá All Inclusive All-inclusive property
  • Paradisus Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive
  • Parasus Meliá Cancun Inclusiv
  • Paradisus Cancún
  • Paradisus Cancún - All Inclusive Cancun
  • Paradisus by Melia Cancun All Inclusive
  • Paradisus by Meliá Cancun All Inclusive
  • Paradisus Cancún - All Inclusive All-inclusive property
  • Paradisus Cancún - All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.