14 Feb 2018 by Luz Ruiz
Lieber Gast, In erster Linie möchten wir Ihnen unseren Dank für den Aufenthalt im Park Royal Cancún ausdrücken. Unsere Mission ist es, Ihren Aufenthalt so angenehm wie möglich zu gestalten. Aus diesem Grund begrüßen wir alle Ihre Rückmeldungen, da wir dadurch unsere Dienstleistungen verbessern können. Mit großer Sorge lesen wir Ihre Kommentare. Es enttäuscht uns zu wissen, dass es uns nicht gelungen ist, Ihre Bedürfnisse zu erfüllen, wofür wir uns entschuldigen. Wir sind sicher, dass wir Ihren Aufenthalt zu einem unvergesslichen Erlebnis machen können. Zögern Sie nicht, uns erneut zu besuchen. Mit freundlichen Grüßen,
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Park Royal Beach Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to unwind on the sandy beach. Cool off in one of the 2 outdoor swimming pools at Park Royal Beach Cancun - All Inclusive, and enjoy amenities such as the kids' club and the kids' pool. There are 4 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a fitness centre and a garden. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Park Royal Beach Cancun - All Inclusive offers 289 forms of air-conditioned accommodation with complimentary bottles of water and an iron/ironing board. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
La Veranda – This poolside buffet restaurant serves breakfast, lunch and dinner.
El Pescador – This restaurant specialises in seafood and serves lunch and dinner. Open daily.
Frida (Adults Only) – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Andiamo (Adults Only) – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms. Services include hot stone massages and massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property considers guests aged 12 and younger, at time of travel, to be children and guests aged 2 and younger, at time of travel, to be infants.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless checkout is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.