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4.2 out of 5

"The hotel was beautiful and actually a really nice stay. Nice beach which I loved and great pool area - nice drinks too! Food was ok, can’t complain. ... " More

By a verified traveller on Mon 01 Jan 2018

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Hotel Description

Our customers tell us that they enjoy the free breakfast at Riu Palace Las Americas All Inclusive - Adults Only. During your stay, you're just a quick walk from Cancun Convention Center. Free WiFi in public areas, free self-parking and 3 outdoor pools are available. This 4-star resort has 372 rooms over 8 floors. All rooms offer free WiFi and balconies.

  • Air-conditioned rooms with balconies, separate sitting areas and 24-hour room service
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 7 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 3 outdoor pools
  • Indulge with aromatherapy, body treatments or massages at Renova Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a sauna and volleyball
  • Guests speak favourably about the helpful staff and the comfortable guestrooms
  • Within a 10-minute walk of Cancun Convention Center and Forum Beach

Junior Suite (B2C)

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Suite Jacuzzi Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Jacuzzi Ocean View Brazil

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Jetted Tub, Ocean View (B2C)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (B2C)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Riu Palace Las Americas All Inclusive - Adults Only ratings based on 5 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Las Americas All Inclusive - Adults Only

Everyone (3) Couples (1)
4 out of 5

Great hotel - nice stay - however one issue

The hotel was beautiful and actually a really nice stay. Nice beach which I loved and great pool area - nice drinks too! Food was ok, can’t complain. Close to the strip around a 5 minute walk. Would go back however one big issue that I want to highlight: There was 4 of us staying here, and we had 2 rooms next door to each other. On one of our last days, we came back to our hotel room after an excursion and myself and a friend in the other room (so both rooms were involved) found that we had money missing. I had £50 stolen out of my wallet and my friend had £80 stolen out of it bag. We are 100% sure that we had the money where we had left them because we always carried some pounds in case we needed it - and it was no where to be seen. We reported this to the hotel and they said they would investigate and get back to us - to which no one has gotten back to us. It ruins an experience and gets you angry at the hotel when you’ve had a good stay, then it’s ruined by a scummy worker who wants to steal a few pound.

Posted by , from london on 1 Jan 2018

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3 out of 5
Unterhaltung/ Animation gut Barpersonal sehr langsam Hotelleitung sehr kundenunfreundlich

Posted by on 20 Feb 2020

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5 out of 5

Posted by on 2 Jan 2020

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5 out of 5
Das Personal ist einfach spitze. Sowohl sehr zuvorkommend wie auch kollegial. Die Promoter/Eventleute im Hotel sind auch klasse.

Posted by on 22 Oct 2019

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4 out of 5

Posted by on 22 Mar 2019

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About the Riu Palace Las Americas All Inclusive - Adults Only

Location Blvd. Kukulcan, Km 8.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room spirit dispensers

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkelling

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs

Not included

  • Motorised water sports
  • Scuba-diving excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Motorised water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Aerobics classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • All non-motorised water sports included
  • Snorkelling included

Property Features

Riu Palace Las Americas All Inclusive - Adults Only is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Riu Palace Las Americas All Inclusive - Adults Only offers its guests a full-service spa, 3 the outdoor swimming pools, a health club, and a sauna. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A meeting room and a limo/town car service are available. Spa services, tour or ticket assistance, and a BBQ are also featured at Riu Palace Las Americas All Inclusive - Adults Only. Free self parking is available. A complete renovation of Riu Palace Las Americas All Inclusive - Adults Only was completed in October 2016. Smoking is allowed in designated areas at this Art Deco Cancun resort.

  • 1 building
  • 372 guestrooms or units
  • 8 levels
  • 7 dining venues
  • 5 bars or lounges
  • 195 sq. m of conference space
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (24 km / 14.9 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Las Americas All Inclusive - Adults Only offers 372 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Bathrooms are partially open
  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.

Don Roberto – This buffet restaurant serves breakfast, lunch and dinner.

Sakura – This diner specialises in Japanese cuisine and only serves lunch. Open daily.

Los Arcos – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Krystal – This restaurant specialises in fusion cuisine and only serves dinner. Open daily.

Black & White – This steakhouse only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

3 the outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site
  • Personal motorised watercraft on site
  • Scuba diving nearby

Spa Services

Renova Spa has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, staff at the property wear personal protective equipment and an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast, lunch and dinner.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, staff at the property wear personal protective equipment and an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast, lunch and dinner.

  • Caters to adults only
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Gap period enforced between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night, up to 20 nights.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Riu Americas
  • Riu Las
  • Riu Las Americas
  • Riu Las Americas All Inclusive
  • Riu Las Americas Palace
  • Riu Palace Las
  • Riu Palace Las Americas
  • Riu Palace Las Americas All Inclusive Adults Cancun
  • Riu Palace Las Americas All Inclusive Cancun
  • Riu Palace Las Americas Cancun
  • Riu Palace Las Americas All Inclusive Adults
  • Riu Palace Las Americas Adults Cancun
  • Riu Palace Las Americas Adults
  • Riu Palace Las Americas All Inclusive
  • Riu Palace Las Americas All Inclusive Adults Only
  • Riu s Americas Inclusive Adul
  • Riu Palace Las Americas All Inclusive - Adults Only Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.