All-inclusive Details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorised water sports are included.
Land activities
- Fitness facilities
- Tennis
- Volleyball
Lessons/classes/games
- Aerobics
- Cooking
- Dancing
- Language
- Water fitness
- Yoga
Entertainment
- On-site entertainment and activities
- On-site live performances
- Theme parties
Not included
- Motorised water sports
- Surcharge for premium food items
- Spa/beauty facilities and services
- Off-site tours
- Transport to off-site activities
- 24-hour room service
- Buffet-style meals included
- A la carte dining included
- Fitness facilities included
- Tennis included
- Water fitness classes/lessons included
- Volleyball included
- Motorised water sports not included
- All available drinks included
- Spa/beauty facilities and services not included
- Transport to offsite activities not included
- Offsite tours not included
- Yoga classes/lessons included
- Aerobics classes/lessons included
- Dancing classes/lessons included
- Language classes/lessons included
- Onsite entertainment and activities included
- Service charge included
- Cooking classes/lessons included
- Additional service charge accepted
- All meals included
- Surcharge for premium food items
- Surcharge for bottled wine
- Minibar (all drinks included)
- All non-motorized water sports included
- Onsite live performances included
- Theme parties included
Property Features
Sandos Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancun All Inclusive, and enjoy amenities such as a health club and the hot tub. Free breakfast is available daily. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden and a terrace. Self parking is free. A complete renovation of Sandos Cancun All Inclusive was completed in 2017. Smoking is allowed in designated areas at this 4.5-star Cancun property.
- 1 building
- 213 guestrooms or units
- 8 levels
- 5 dining venues
- 2 bars or lounges
- 6254 sq ft of conference space
- 581 sq. m of conference space
- Built in 1998
- Buffet breakfast (free)
- Deli
- Cabanas on the beach (free)
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Conference centre
- Business facilities
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Concierge
- Wedding services available
- Terrace
- Garden
- Gift shop
- Beauty salon
- ATM
- On-site shopping
- Bellhop
- Lift
- Smoking in designated areas
- Bar by the pool
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Transport
-
Property shuttles: Airport shuttle and area shuttle
-
Parking: Free self parking
Room Amenities
Sandos Cancun All Inclusive offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.
- Pillowtop beds
- Stocked minibar (free)
- iPod dock
- In-room dining (24 hours)
- HD television
- Cable channels
- Espresso maker
- Separate bath and shower
- Housekeeping (daily)
- Massage in room (surcharge)
- Hairdryer
- Laptop safe
- Dressing gowns
- Slippers
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Blackout curtains
- Climate control
- Ensuite bathroom
- Connecting rooms available
Food & Drink
Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Zango Restaurant – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
St. Trop – This beachfront restaurant specialises in Caribbean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Gaijin Teppanyaki – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Seasons Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Frattinis – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.
Nearby Activities
3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.
Guests aged under 18 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Beach yoga on site
- Water skiing nearby
- Ecotours nearby
- Golfing nearby
- Boat tours nearby
- Snorkelling nearby
- Fitness classes on site
- Volleyball on site
- Beach volleyball on site
- Kayaking nearby
- Yoga classes/instruction on site
Spa Services
Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
- Number of treatment rooms 13
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Prenatal massage
- Steam room in spa
- Thai massage
- Reflexology
- Sports massage
- Massages
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Check-in time ends at 11:30 PM
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
Pet Policy
- Pets and service animals are not allowed at Sandos Cancun All Inclusive
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. Contactless check-in and contactless check-out are available.
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Security system
- Debit cards not accepted
- Protective clothing is not available to guests
- Property follows sanitisation practices of Safe Travels (WTTC - Global)
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is available
- LGBTQ friendly
- Property confirms they are implementing enhanced cleaning measures
- Smoke detector
- Individually-wrapped food options are available
- Service animals not allowed
- Reservations are required for on-site COVID-19 testing
- Parking height restrictions apply
- Individually-wrapped food options are available through room service
- Gap period enforced between guest stays - 24 hours
Fees
Guests will be asked to pay the following charges at the property:
- A damage deposit of MXN 5000 will be collected before check-in.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Cancun All Inclusive Luxury
- Cancun Luxury Experience Resort
- Experience Resort
- Experience Resort Cancun
- Luxury Cancun Resort
- Sandos Cancun Luxury Experience
- Sandos Lifestyle Resort All Inclusive
- Sandos Luxury Cancun
- Sandos Luxury Experience
- Sandos Luxury Experience Resort All Inclusive
- Sandos Cancun Lifestyle
- Sandos Luxury Resort All Inclusive
- Sandos Luxury
- Sandos Lifestyle
- Sandos Cancun Luxury Resort All Inclusive
- Sandos Cancun Lifestyle All Inclusive
- Sandos Lifestyle All Inclusive
- Sandos Cancun Luxury Experience Resort All Inclusive
- dos Cancun Lifestyle Inclusiv
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
- Registered guests are the only ones allowed to be in guestrooms.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
- Pets and service animals are not allowed on site.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Awards & Affiliations
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
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