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Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Laguna suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room Ocean or Lagoon Partial View with Balcony

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Room Ocean or Lagoon Partial View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of Sandos Cancun All Inclusive's great location. During your stay, you're just a quick walk from Ballenas Beach. Free WiFi in public areas, free self-parking and 3 outdoor pools are available. Built in 1998, this 4.5-star resort has 213 rooms over 8 floors. Free WiFi and free stocked minibars are available in all rooms.

  • Air-conditioned rooms with free minibar items, pillowtop beds and iPod docking stations
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Zango Restaurant, one of the property's 5 restaurants and 2 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the location
  • Just a 5-minute drive from El Rey Ruins and 5 minutes from La Isla Shopping Mall
  • Airport and local-area shuttle service available for a fee

Sandos Cancun All Inclusive ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 0.0 out of 5.0
Service & staff 0.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Sandos Cancun All Inclusive

Everyone (1)
4 out of 5

Posted by on 18 Mar 2019

Was this review helpful to you?
Comment from Hotel Management

1 Apr 2019 by Fernando Sarmiento - Web Relations

Dear guest, Thank you for your generous review and score. We hope to see you back again soon.

About the Sandos Cancun All Inclusive

Location Km 14 Mz 53 Lote 37-1 ZH, Cancun, QROO 77500

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included

  • Motorised water sports
  • Surcharge for premium food items
  • Premium food items
  • Spa/beauty facilities and services
  • Off-site tours
  • Transport to off-site activities

  • Taxes included
  • 24-hour room service
  • All meals served buffet style
  • Buffet and à la carte dining
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Motorised water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • On-site live performances included
  • Theme parties included

Property Features

Sandos Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancun All Inclusive, and enjoy amenities such as the health club and the hot tub. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden and a terrace. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 213 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • 6254 sq ft of conference space
  • 581 sq. m of conference space
  • Built in 1998
  • Bar by the pool
  • Coffee shop
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (18.4 km / 11.5 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Sandos Cancun All Inclusive offers 213 forms of accommodation with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Stocked minibar (free)
  • iPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Espresso maker
  • Separate bath and shower
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Zango Restaurant – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

St. Trop – This beachfront restaurant specialises in Caribbean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Gaijin Teppanyaki – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.

Seasons Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar.

Frattinis – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Beach yoga on site
  • Waterskiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkelling nearby
  • Fitness classes on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking nearby
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 13
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sandos Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector, a security system and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 27 per accommodation, per stay

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun All Inclusive Luxury
  • Cancun Luxury Experience Resort
  • Experience Resort
  • Experience Resort Cancun
  • Luxury Cancun Resort
  • Sandos Cancun Luxury Experience
  • Sandos Lifestyle Resort All Inclusive
  • Sandos Luxury Cancun
  • Sandos Luxury Experience
  • Sandos Luxury Experience Resort All Inclusive
  • Sandos Cancun Lifestyle
  • Sandos Luxury Resort All Inclusive
  • Sandos Luxury
  • Sandos Lifestyle
  • Sandos Cancun Luxury Resort All Inclusive
  • Sandos Cancun Lifestyle All Inclusive
  • Sandos Lifestyle All Inclusive
  • Sandos Cancun Luxury Experience Resort All Inclusive
  • dos Cancun Lifestyle Inclusiv
  • Sandos Cancun Inclusive Cancun
  • Sandos Cancun All Inclusive Cancun
  • Sandos Cancun Lifestyle Resort All Inclusive
  • Sandos Cancun All Inclusive All-inclusive property
  • Sandos Cancun All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.