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Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Secrets The Vine Cancun - Optional All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Ballenas Beach. Free WiFi in public areas, free valet parking and 4 outdoor pools are available. Built in 2012, this 5-star hotel has 497 rooms over 18 floors. All rooms offer free WiFi and furnished balconies.

  • Air-conditioned rooms with furnished balconies, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine with ocean views at Market Cafe, one of the property's 7 restaurants and 7 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Indulge with manicures and pedicures, detox wraps or massages at Spa By Pevonia
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the overall condition of the property and the helpful staff
  • 12 minutes by foot from Aquaworld and a 2-minute drive from Cancun Interactive Aquarium
  • Airport and local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)

Deluxe Ocean View Double Beds

Bed Count 2 Double Beds Maximum Occupancy 3 Max
£343* Per night/room 14 Jul - 15 Jul

Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 3 Max

Honeymoon Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Honeymoon Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Deluxe Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets The Vine Cancun - Optional All Inclusive ratings based on 2 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Secrets The Vine Cancun - Optional All Inclusive

Everyone (2)
5 out of 5

Posted by on 26 Jul 2019

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Comment from Hotel Management

27 Jul 2019 by e-Concierge

Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a wonderful getaway. We look forward to hosting you again in the near future.  Best Regards,  Mercedes Gancedo e-Concierge

5 out of 5

Posted by on 14 Jul 2019

Was this review helpful to you?
Comment from Hotel Management

15 Jul 2019 by e-Concierge

Thank you for taking the time to rate our resort.  We are glad to know your experience was the most pleasant one and hope to have the honor of welcoming you back in the near future.  Best Regards, Mercedes Gancedo e-Concierge

About the Secrets The Vine Cancun - Optional All Inclusive

Location Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at Secrets The Vine Cancun - Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkelling

Land activities
  • Fitness facilities
  • Volleyball
  • Access to 18-hole golf course
  • Golf open for guests aged 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • On-site entertainment and activities
  • On-site live performances
  • Theme parties

Not included

  • Surcharge for bottled wine
  • Airport transfers
  • Spa/beauty facilities and services
  • Off-site tours
  • Transport to off-site activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Golf - minimum age restriction 18
  • Water fitness classes/lessons included
  • Volleyball included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transport to off-site activities not included
  • Golf included
  • Off-site tours not included
  • Golf - number of holes 18
  • Golf - green fees included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • On-site entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • All on-site activities, facilities and equipment included
  • On-site live performances included
  • Theme parties included
  • Snorkelling included

Property Features

Some rates at Secrets The Vine Cancun - Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Secrets The Vine Cancun - Optional All Inclusive, you can cool off in one of the 4 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants and 2 coffee shops/cafés, as well as a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco hotel also offers a steam room, a fitness centre and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available. This 5-star Cancun hotel is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 7 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • 2 coffee shops
  • 17,000 sq ft of conference space
  • 2 sq. m of conference space
  • Built in 2012
  • Bar on the beach
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Secrets The Vine Cancun - Optional All Inclusive offers 497 forms of accommodation with a safe and complimentary bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Private balcony (furnished)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Market Cafe – Overlooking the ocean, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Dragons – Overlooking the ocean, this restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Bluewater Grill – This restaurant specialises in Argentinean cuisine and only serves dinner. Open daily.

Nebbiolo – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Olio – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

4 the outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Spa By Pevonia has 14 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: MXN 1260 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines and the enhanced cleanliness sanitisation guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and enhanced cleanliness.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines and the enhanced cleanliness sanitisation guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1260 per pet, per night
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Vine
  • Cancun Vine Secrets
  • Secrets Cancun
  • Secrets Cancun All Inclusive
  • Secrets Cancun Vine
  • Secrets Vine All Inclusive
  • Secrets Vine Cancun
  • Secrets Vine Cancun All Inclusive
  • Vine Cancun Secrets
  • Vine Secrets
  • Secrets Vine
  • Secrets Vine Cancun All Inclusive All-inclusive property
  • Secrets Vine All Inclusive All-inclusive property
  • Secrets Vine Cancun Inclusive
  • Secrets Vine Cancun All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults Hotel
  • Secrets Vine Cancun All Inclusive Adults
  • Secrets Vine All Inclusive Adults
  • Secrets Vine Cancun All Inclusive Adults Hotel
  • Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
  • Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
  • Secrets The Vine Cancun All Inclusive Adults Only
  • Secrets The Vine Cancun All Inclusive
  • Secrets Vine Inclusive Adults
  • Secrets The Vine Cancun Optional All Inclusive
  • Secrets The Vine Cancun All Inclusive Adults Only
  • Secrets The Vine Cancun - Optional All Inclusive Hotel
  • Secrets The Vine Cancun - Optional All Inclusive Cancun
  • Secrets The Vine Cancun - Optional All Inclusive Hotel Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.