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5.0 out of 5

"Travelled for a wedding with children ages 6/4 ..kids club was one of the best we have been to. Staying at the Grand you can use the facilities of Niz ... " More

By a verified traveller on Thu 30 Nov 2017

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Grand Deluxe Suite Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
£433* Per night/room 11 Oct - 12 Oct

Grand Family Deluxe

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Swim Up Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Governor Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Moon Palace The Grand Cancun - All Inclusive. During your stay, you're just a quick walk from Costa Occidental de Isla Mujeres National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking. Built in 2017, this 5-star aparthotel has 1304 apartments over 3 floors. Enjoy your stay with amenities like free WiFi and indoor hot tubs in each apartment.

  • Each apartment offers indoor private hot tub, free minibar items and a furnished balcony
  • Free full breakfast offered
  • Free WiFi
  • Free valet parking and self-parking
  • For dining with pool views, stop by Caribeño, one of the property's 11 restaurants and 9 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a golf course and 4 outdoor tennis courts
  • Guests speak favourably about the restaurant and the family-friendly amenities
  • Just a 1-minute drive from Costa Occidental de Isla Mujeres National Park and 10 minutes from Xoximilco

Moon Palace The Grand Cancun - All Inclusive ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Moon Palace The Grand Cancun - All Inclusive

Everyone (2)
5 out of 5

Posted by on 4 Oct 2018

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Comment from Hotel Management

4 Oct 2018 by The Grand at Moon Palace

Dear Guest, Thank you for your preference, It is a pleasure to provide an exceptional stay. We are certainly pleased and honored to have you here and providing a Grand experience. Cordially. The Grand at Moon Palace

5 out of 5

Fab Hotel

Travelled for a wedding with children ages 6/4 ..kids club was one of the best we have been to. Staying at the Grand you can use the facilities of Nizuc & Sunrise for free. Facilities at the Grand fantastic..very clean. Well presented and fantastic staff nothing was too much for the staff Only issue I had was housekeeping. Had to keep calling front desk for extra bath towels and rooms werent always made up but the issue was always recitfied. Def recommended staying there

Posted by on 30 Nov 2017

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Comment from Hotel Management

2 Dec 2017 by The Grand at Moon Palace Cancun

Dear guest, We would like to thank you for the time on sharing your kind review of your recent stay at The Grand at Moon Palace Cancun. We are glad to learn thet we were able to exceed your expectations and to create a memorable experience for you and your family. We hope you give us the opportunity to host you again in the future for another memorable experience. Cordially, Alberto Baca Alvarez

About the Moon Palace The Grand Cancun - All Inclusive

Location Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500

All-inclusive Details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

  • Gratuities included
  • Additional gratuities accepted
  • All on-site activities, facilities and equipment included

Property Features

Moon Palace The Grand Cancun - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All Inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools. Free breakfast is available. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco aparthotel also offers a complimentary water park, a free kid's club and a children's pool. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Cancun aparthotel.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 11 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq. m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar on the beach

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 9
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Moon Palace The Grand Cancun - All Inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private indoor hot tub
  • Private balcony (furnished)
  • Jetted bath
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Toothbrush and toothpaste available

Food & Drink

Guests are served a free full breakfast from 6:30 AM to noon.

Caribeño – Overlooking the pool, this family restaurant serves breakfast and dinner.

Casa Mia – This family restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.

Cusco – Overlooking the ocean and pool, this family restaurant only serves dinner. Reservations are required. Open selected days.

Habibi- Lebanese Cuisine – This family restaurant serves lunch and dinner. Open selected days.

Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Ecotours on site
  • Playground on site
  • Miniature golf on site
  • Fitness classes on site
  • Basketball on site
  • Hiking/biking trails on site
  • Bowling alley on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in hallways
  • Handrails in stairways
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Moon Palace Grand All Inclusive Cancun
  • Grand Moon Palace All Inclusive All-inclusive property Cancun
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  • Grand Moon Inclusive Cancun

You should know

  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.