4 Oct 2018 by The Grand at Moon Palace
Dear Guest, Thank you for your preference, It is a pleasure to provide an exceptional stay. We are certainly pleased and honored to have you here and providing a Grand experience. Cordially. The Grand at Moon Palace
2 Dec 2017 by The Grand at Moon Palace Cancun
Dear guest, We would like to thank you for the time on sharing your kind review of your recent stay at The Grand at Moon Palace Cancun. We are glad to learn thet we were able to exceed your expectations and to create a memorable experience for you and your family. We hope you give us the opportunity to host you again in the future for another memorable experience. Cordially, Alberto Baca Alvarez
This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
The Grand at Moon Palace - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of The Grand at Moon Palace - All Inclusive, you'll find a golf course, a complimentary water park, and 7 the outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 32630 square feet (3031 square metres) and includes conference rooms. A kids' pool, a nightclub, and a fitness centre are also featured at the luxury The Grand at Moon Palace - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this Art Deco Cancun hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
The Grand at Moon Palace - All Inclusive offers 1316 forms of air-conditioned accommodation with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The Grand at Moon Palace - All Inclusive has 10 restaurants on site.
24-hour room service is available.
Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 7 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.