Based on 5968 reviews TripAdvisor traveller rating 5 out of 5

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Hotel Description

Our customers tell us they enjoy the sightseeing around The Grand at Moon Palace - All Inclusive. During your stay, you'll be close to Ventura Park Cancun. Free WiFi in public areas, free valet parking and 7 outdoor pools are available. Built in 2017, this 5-star hotel has 1316 rooms over 3 floors. All rooms offer free WiFi and jetted tubs.

  • Air-conditioned rooms with free minibar items, furnished balconies and jetted bathtubs
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 10 restaurants, a coffee shop, 4 swim-up bars and a poolside bar
  • Splash around at the free water park with a lazy river or swim in the 7 outdoor pools
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, an outdoor tennis court and a fitness centre
  • Guests like the room service and bar
  • 12.2 miles (19.6 km) from Delfines Beach and 8 miles (12.9 km) from Ventura Park Cancun

Grand Room, Jetted Tub, Resort View

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£556 per night

Grand Room, Jetted Tub, Garden View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Family Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Swim Up Suite

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Presidential Suite, 2 Bedrooms, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 6 Max

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About the The Grand at Moon Palace - All Inclusive

Location Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at The Grand at Moon Palace - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at The Grand at Moon Palace - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of The Grand at Moon Palace - All Inclusive, you'll find a golf course, a complimentary water park, and 7 the outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 32630 square feet (3031 square metres) and includes conference rooms. A kid's pool, a nightclub, and a fitness centre are also featured at the luxury The Grand at Moon Palace - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Cancun hotel.

  • 1316 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 4 swim-up bars
  • 6 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq. m of conference space
  • Built in 2017
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools -7
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

The Grand at Moon Palace - All Inclusive offers 1316 forms of air-conditioned accommodation with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath, a complimentary bathrobe, complimentary slippers and designer toiletries. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The Grand at Moon Palace - All Inclusive has 10 restaurants on site.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 7 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Scuba diving on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Hotel Names

  • Moon Palace Grand All Inclusive Cancun

You should know

  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.