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5.0 out of 5

"Travelled for a wedding with children ages 6/4 ..kids club was one of the best we have been to. Staying at the Grand you can use the facilities of Niz ... " More

By a verified traveller on Thu 30 Nov 2017

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Grand Room Garden View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Family Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Room Resort View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Grand Swim Up Suite

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Grand Room Garden View Work from Paradise Long Stays Special

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Presidential Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hotel Description

Our customers tell us that they enjoy the pool at The Grand at Moon Palace - All Inclusive. During your stay, you're just a quick walk from Costa Occidental de Isla Mujeres National Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. Built in 2017, this 5-star resort has 1308 rooms over 3 floors. Free WiFi and jetted tubs are available in all rooms.

  • Air-conditioned rooms with free minibar items, furnished balconies and jetted bathtubs
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with pool views, stop by Caribeño, one of the property's 11 restaurants and 9 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a golf course and 4 outdoor tennis courts
  • Guests speak favourably about the family-friendly amenities and the clean guestrooms
  • Just a 1-minute drive from Costa Occidental de Isla Mujeres National Park and 14 minutes from Xoximilco

The Grand at Moon Palace - All Inclusive ratings based on 2 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Grand at Moon Palace - All Inclusive

Everyone (2)
5 out of 5

Posted by on 4 Oct 2018

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Comment from Hotel Management

4 Oct 2018 by The Grand at Moon Palace

Dear Guest, Thank you for your preference, It is a pleasure to provide an exceptional stay. We are certainly pleased and honored to have you here and providing a Grand experience. Cordially. The Grand at Moon Palace

5 out of 5

Fab Hotel

Travelled for a wedding with children ages 6/4 ..kids club was one of the best we have been to. Staying at the Grand you can use the facilities of Nizuc & Sunrise for free. Facilities at the Grand fantastic..very clean. Well presented and fantastic staff nothing was too much for the staff Only issue I had was housekeeping. Had to keep calling front desk for extra bath towels and rooms werent always made up but the issue was always recitfied. Def recommended staying there

Posted by on 30 Nov 2017

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Comment from Hotel Management

2 Dec 2017 by The Grand at Moon Palace Cancun

Dear guest, We would like to thank you for the time on sharing your kind review of your recent stay at The Grand at Moon Palace Cancun. We are glad to learn thet we were able to exceed your expectations and to create a memorable experience for you and your family. We hope you give us the opportunity to host you again in the future for another memorable experience. Cordially, Alberto Baca Alvarez

About the The Grand at Moon Palace - All Inclusive

Location Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Not included

  • Airport transfers

  • Gratuities included
  • Additional gratuities accepted
  • All on-site activities, facilities and equipment included
  • Airport transfers not included

Property Features

The Grand at Moon Palace - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at The Grand at Moon Palace - All Inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 the outdoor swimming pools. Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco resort also offers a complimentary water park, a free kid's club and a kids' pool. Self parking is free. Smoking is allowed in designated areas at this 5-star Cancun resort.

  • 1308 guestrooms or units
  • 3 levels
  • 9 buildings
  • 11 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq. m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Bar on the beach
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools -9
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts -4
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Grand at Moon Palace - All Inclusive offers 1308 forms of air-conditioned accommodation with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast daily from 8:00 AM to noon.

Caribeño – Overlooking the pool, this family restaurant serves breakfast and dinner.

Cielito Lindo y Querido – This diner specialises in Mexican cuisine and only serves dinner. Open selected days.

Cusco – Overlooking the ocean and pool, this family restaurant only serves dinner. Reservations are required. Open selected days.

Habibi- Lebanese Cuisine – This family restaurant serves lunch and dinner. Open selected days.

Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Miniature golf on site
  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Yoga classes/instruction on site

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Handrails in hallways
  • Handrails in stairways
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Hotel Names

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You should know

  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.