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5.0 out of 5

"Travelled for a wedding with children ages 6/4 ..kids club was one of the best we have been to. Staying at the Grand you can use the facilities of Niz ... " More

By a verified traveller on Thu 30 Nov 2017

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Hotel Description

Our customers tell us that they enjoy the pool at The Grand at Moon Palace - All Inclusive. During your stay, you'll be close to Ventura Park Cancun. Free WiFi in public areas, free valet parking and 7 outdoor pools are available. Built in 2017, this 5-star hotel has 1316 rooms over 3 floors. Free WiFi and jetted tubs are available in all rooms.

  • Air-conditioned rooms with free minibar items, furnished balconies and jetted bathtubs
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 10 restaurants, a coffee shop, 4 swim-up bars and a poolside bar
  • Splash around at the free water park with a lazy river or swim in the 7 outdoor pools
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, an outdoor tennis court and a fitness centre
  • Guests speak favourably about the pool and the family-friendly amenities
  • 12.2 miles (19.6 km) from Delfines Beach and 8 miles (12.8 km) from Ventura Park Cancun

Grand Room, Jetted Tub, Resort View

Bed Count 2 Double Beds Maximum Occupancy 4 Max
£439* Per night/room 5 Mar - 6 Mar

Grand Room, Jetted Tub, Garden View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Family Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Grand Swim Up Suite

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Presidential Suite, 2 Bedrooms, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 6 Max

The Grand at Moon Palace - All Inclusive ratings based on 2 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Grand at Moon Palace - All Inclusive

Everyone (2)
5 out of 5

Posted by on 4 Oct 2018

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Comment from Hotel Management

4 Oct 2018 by The Grand at Moon Palace

Dear Guest, Thank you for your preference, It is a pleasure to provide an exceptional stay. We are certainly pleased and honored to have you here and providing a Grand experience. Cordially. The Grand at Moon Palace

5 out of 5

Fab Hotel

Travelled for a wedding with children ages 6/4 ..kids club was one of the best we have been to. Staying at the Grand you can use the facilities of Nizuc & Sunrise for free. Facilities at the Grand fantastic..very clean. Well presented and fantastic staff nothing was too much for the staff Only issue I had was housekeeping. Had to keep calling front desk for extra bath towels and rooms werent always made up but the issue was always recitfied. Def recommended staying there

Posted by on 30 Nov 2017

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Comment from Hotel Management

2 Dec 2017 by The Grand at Moon Palace Cancun

Dear guest, We would like to thank you for the time on sharing your kind review of your recent stay at The Grand at Moon Palace Cancun. We are glad to learn thet we were able to exceed your expectations and to create a memorable experience for you and your family. We hope you give us the opportunity to host you again in the future for another memorable experience. Cordially, Alberto Baca Alvarez

About the The Grand at Moon Palace - All Inclusive

Location Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500

All-inclusive Details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Not included

  • Airport transfers

  • Gratuities included
  • Additional gratuities accepted
  • All on-site activities, facilities and equipment included
  • Airport transfers not included

Property Features

The Grand at Moon Palace - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of The Grand at Moon Palace - All Inclusive, you'll find a golf course, a complimentary water park, and 7 the outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 32630 square feet (3031 square metres) and includes conference rooms. A kids' pool, a nightclub, and a fitness centre are also featured at the luxury The Grand at Moon Palace - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this Art Deco Cancun hotel.

  • 1316 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 4 swim-up bars
  • 6 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq. m of conference space
  • Built in 2017
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools -7
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

The Grand at Moon Palace - All Inclusive offers 1316 forms of air-conditioned accommodation with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The Grand at Moon Palace - All Inclusive has 10 restaurants on site.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 7 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Scuba diving on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • Debit cards not accepted

Hotel Names

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You should know

  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.