Based on 1922 reviews TripAdvisor traveller rating 4 out of 5

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Hotel Description

Our customers tell us they enjoy The Pyramid at Grand Oasis - All Inclusive's central location. During your stay, you're just a quick walk from Maya Cancun Museum. Enjoy features like free WiFi in public areas and free valet parking, plus 20 restaurants. This 4-star resort has 232 rooms over 6 floors. Free WiFi and free stocked minibars are available in all rooms.

  • Air-conditioned rooms with free minibar items, iPod docking stations and 24-hour room service
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at Maria Bonita, one of the property's 20 restaurants and 20 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to hydrotherapy, body treatments or deep-tissue massages at Sensoria Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, a fitness centre and a steam room
  • Guests speak favourably about the central location and the pool
  • Within a 15-minute walk of Aquaworld and Maya Cancun Museum

The Pyramid Lagoon View, kids eat and stay free

Bed Count 2 Double Beds Maximum Occupancy 3 Max
£182* Per night/room 23 Aug - 24 Aug

The Pyramid Ocean View, kids eat and stay free

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Sian Kaan Junior Suite.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sian Kaan Master Suite.

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Standard Room, 1 Child eats and stays free.

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend out of 1922 reviews

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About the The Pyramid at Grand Oasis - All Inclusive

Location Blvd. Kukulcan, Km. 16.5, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Football
  • Tennis
  • Volleyball
  • Access to 9-hole golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included

  • Use of golf equipment
  • Surcharge for room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transport to off-site activities

  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Football included
  • All available beverages included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transport to off-site activities not included
  • Golf included
  • Golf - number of holes 9
  • Golf - green fees included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All on-site activities, facilities and equipment included
  • On-site live performances included
  • Theme parties included

Property Features

The Pyramid at Grand Oasis - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. Enjoy a summer holiday at The Pyramid at Grand Oasis - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. There are 20 restaurants and 2 coffee shops/cafés, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 4 swim-up bars, and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a free kid's club, an outdoor pool and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Cancun resort.

  • 1 building
  • 232 guestrooms or units
  • 6 levels
  • 20 dining venues
  • 3 bars on the beach
  • 4 swim-up bars
  • 20 bars or lounges
  • 2 coffee shops
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (16.9 km / 10.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Pyramid at Grand Oasis - All Inclusive offers 232 forms of air-conditioned accommodation with iPod docking stations and free minibar items. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and a hairdryer. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Stocked minibar (free)
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Climate control
  • Ensuite bathroom

Food & Drink

Maria Bonita – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner.

Tun-Kul – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Vip Lounge Bar – This fine-dining restaurant only serves breakfast. Guests can enjoy drinks at the bar.

Makitaco: Mex-Japanese – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner.

Villa Paola: Tapas & Wine – This fine-dining restaurant specialises in Spanish cuisine and only serves dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golf lessons on site
  • Fitness classes on site
  • Basketball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 2
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests must contact this hotel in advance to reserve a crib (infant bed) or rollaway bed. Please contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 1.30 per accommodation, per night
  • Sanitation services: USD 1.35 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

This property charges a non-refundable deposit of USD 30 per stay to be paid in cash for guests under 25 years old from February 1 - April 30, 2019. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Hotel Names

  • Pyramid Grand Oasis All Inclusive Cancun
  • Pyramid Grand Oasis All Inclusive
  • Pyramid Grand Oasis Cancun
  • Pyramid Grand Oasis
  • The Pyramid at Grand Oasis All Inclusive
  • Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
  • Pyramid Grand Oasis All Inclusive All-inclusive property
  • Pyramid Oasis Inclusive inclu

You should know

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Free WiFi in public areas has a 2-device limit.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.