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4.5 out of 5

"There is still a lot of room for improvement. At the beginning of our stay December 15, the hotel was not ready to accommodate guests due to the ongoi ... " More

By a verified traveller on Sat 06 Jan 2018

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Hotel Description

Our customers tell us that they can't get enough of the family-friendly amenities at The Westin Resort & Spa Cancun. During your stay, you're just a quick walk from Costa Occidental de Isla Mujeres National Park. Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools. This 4-star resort has 379 rooms over 6 floors. All rooms offer free WiFi and pillowtop beds.

  • Air-conditioned rooms with pillowtop beds, 24-hour room service and LED TVs
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 3 restaurants, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 6 outdoor pools or soak in the spa tub
  • Treat yourself to manicures and pedicures, massages or aromatherapy at The Westin Resort & Spa, Cancun
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes an outdoor tennis court, a fitness centre and a steam room
  • Guests have great things to say about the location and the proximity to public transport
  • Just a 2-minute drive from Delfines Beach and a few minutes from El Rey Ruins

Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max
£79* Per night/room 14 Aug - 15 Aug

Studio, 1 King Bed, Balcony, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Villa, 2 Bedrooms, Balcony, Lagoon View

Bed Count 2 King Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Balcony, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Balcony, Lagoon View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

The Westin Resort & Spa Cancun ratings based on 4 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Resort & Spa Cancun

Everyone (2) Couples (2)
4 out of 5

Real Beach Side Hotel

Pros: Workout room, Spa, concierge services, pool bar, staff
Cons: cleanliness of the pool, beach umbrellas are not waterproof, breakfast is too expensive for a family used to European breakfast. Flat rate could help
Location: very convenient location, easy to board local bus without waiting (7/24).
There is still a lot of room for improvement. At the beginning of our stay December 15, the hotel was not ready to accommodate guests due to the ongoing renovation. Just before Christmas, the expected standard of service was almost achieved.

Posted by , from Switzerland on 6 Jan 2018

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Comment from Hotel Management

11 Jan 2018 by WestinCancun

Dear Voegeli family, Thanks for sharing your comments. We're glad to hear that you and your family had a good time with us and enjoyed the kind service of our people, the Heavenly Spa and Westin Workout, and the pool bar, as well, we appreciate your constructive comments about our opportunity areas. Please note that we're still working on a renovation of our facilities to improve the product that we offer to our guests. The next time you visit Cancún, we hope to have you back at The Westin. Best regards,

5 out of 5
gute lage nettes personal sehr gute Drinks nicht so großes Resort.

Posted by , from berchtesgaden on 5 Nov 2019

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5 out of 5

Good

For us it was great! Food great, beach great, staff very helpful and lovely. We had a great time! Thank you and see you soon!

Posted by , from Zurich, Switzerland on 19 Sep 2017

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4 out of 5

Nice Hotel. very nice beach and restaurants

Pros: Beach, Staff, Restaurants
The Hotel is currently in reconstruction till early 2018. But the Hotel was nice, clean and comfy. Staff is exceptionally friendly. The Restaurants are amazing. The Bus Stop as well as the Airport are very close to the Hotel. Overall a great experience

Posted by on 15 Sep 2017

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About the The Westin Resort & Spa Cancun

Location Boulevard Kukulcan Km 20, Cancun, QROO 77500

All-inclusive Details

  • Spa/beauty facilities and services not included
  • Airport transfers not included
  • Room service not included

Property Features

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa Cancun, you can cool off in one of the 6 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a kids' pool, an outdoor tennis court and a hot tub. Free self parking and valet parking are available. This 4-star Cancun resort is smoke free.

  • 379 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -6
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (11.8 km / 7.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Westin Resort & Spa Cancun offers 379 forms of accommodation which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottles of water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:30 AM.

Sea & Stones Restaurant – On-site restaurant.

Arena Sports Bar – On-site restaurant. Open daily.

Sabor Casual Kitchen – On-site restaurant. Open daily.

24-hour room service is available.

Nearby Activities

6 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The Westin Resort & Spa, Cancun has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser

Contactless check-out is available

The property affirms that it follows sanitisation practices of Commitment to Clean (Marriott) guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-out is available.The property affirms that it follows sanitisation practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 346 and MXN 390 for adults, and MXN 176 and MXN 346 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Westin Resort
  • Westin Cancun
  • Westin Resort Cancun
  • Cancun Westin
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun
  • Westin Resort
  • The Westin & Spa Cancun Cancun
  • The Westin Resort & Spa Cancun Resort
  • The Westin Resort & Spa Cancun Cancun
  • The Westin Resort & Spa Cancun Resort Cancun
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.