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4.2 out of 5

"Friendly staff, bit tricky to access from the westbound side of the road " More

By a verified traveller on Sat 01 Jun 2019

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Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£73* Per night/room 5 Sep - 6 Sep

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Accessible, Non Smoking (Wheelchair)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Double Bed with Sofa bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

The free breakfast at Holiday Inn Express Canterbury gets high marks from our customers. During your stay, you'll be close to University of Kent. Free WiFi in public areas, a restaurant and a bar are available. This 3-star hotel has 89 rooms over 2 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer flat-screen TVs, coffee makers and safes
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include concierge services, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the breakfast
  • 6 minutes by car from University of Kent and 7 minutes from Canterbury Christ Church University

Holiday Inn Express Canterbury ratings based on 10 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Canterbury

Everyone (9) Family (1)
5 out of 5

Posted by on 29 Aug 2020

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4 out of 5

Posted by on 19 Feb 2020

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4 out of 5

Posted by on 22 Jan 2020

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5 out of 5
Friendly staff, bit tricky to access from the westbound side of the road

Posted by on 1 Jun 2019

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4 out of 5
Hotel is okey but could have been better relative to other three stars hotel. Room was not quiet enough and heating system was not working. Excellent staff with a great service.

Posted by on 28 Dec 2018

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Comment from Hotel Management

29 Jan 2019 by Ro

We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

5 out of 5

Posted by on 29 Oct 2018

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Comment from Hotel Management

10 Nov 2018 by Ro

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4 out of 5

Handy hotel- functional not a holiday destination!

Very helpful staff. Clean. Comfy beds. Little road noise considering the location. A good practical stop off point but not the place for a special occasion.

Posted by , from cambridge on 19 Feb 2018

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Comment from Hotel Management

12 Mar 2018 by Ro

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4 out of 5

Convient to Canterbury

It was just what I needed to sped time to visit my grandson university.i was impressed with the quality, I would consider staying again.

Posted by , from nr London on 6 Nov 2017

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Comment from Hotel Management

1 Jan 2018 by Ro

Thank you so much for taking the time to write review on your stay at our hotel. We are truly happy to hear that you enjoyed our amenities and had comfortable stay with us. We hope to see you again on your next trip to Canterbury.

3 out of 5

Cheap and Cheerful!

If you want a cheap b & b by the motorway then this is it. Hard to sleep at night coz of traffic noise tho. Reception staff where excellent. Thank you!

Posted by , from Rochester on 2 Feb 2017

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4 out of 5

Ideales Hotel vor oder nach der Fährankunft.

Das Hotel liegt zwar auf einer Raststätte aber es war trotzdem schön ruhig in der Nacht. Die Zimmer sind nicht sehr gross, aber für uns hat das Familienzimmer ausgereicht. Wir waren für eine Nacht da bevor es wieder auf die Fähre zurück ging. Ideal da es nur ca 30min fahrt sind. Abendessen können wir auch uneingeschränkt empfehlen, war wirklich gut! Ebenso das Frühstück, mehr als ausreichend. Unbedingt noch in die Stadt fahren, sehr hübsch!

Posted by , from schweiz on 25 Jul 2017

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About the Holiday Inn Express Canterbury

Location A2 Upper Harbledown, Canterbury, England CT2 9HX

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. There's an onsite business centre. A terrace, tour or ticket assistance, and a BBQ are also featured at the business-friendly Holiday Inn Express Canterbury. Parking is available for a fee. Smoking is allowed in designated areas at this 3-star Canterbury hotel.

  • 1 building
  • 89 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Gatwick Airport (LGW) (103.1 km / 64 mi)
  • Train station: Canterbury West Station (5 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express Canterbury offers 89 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower and hairdryers. This Canterbury hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Desk
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily.

Great Room – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and dinner. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 3 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canterbury Holiday Inn Express
  • Holiday Inn Express Canterbury
  • Holiday Inn Express Hotel Canterbury
  • Canterbury Holiday Inn
  • Holiday Inn Canterbury
  • Holiday Inn Express Canterbury Hotel Upper Harbledown
  • Holiday Inn Express Canterbury Upper Harbledown
  • Holiday Inn Express Canterbury Hotel
  • Express Canterbury Canterbury
  • Holiday Inn Express Canterbury Hotel
  • Holiday Inn Express Canterbury Canterbury
  • Holiday Inn Express Canterbury an IHG Hotel
  • Holiday Inn Express Canterbury Hotel Canterbury

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.