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DoubleTree by Hilton Cape Town - Upper Eastside

4-star property
31 Brickfield Road, Cape Town, Western Cape 020 3788 4841
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3.0 out of 5
See all 4 ebookers Reviews

"It is a good location, close to all the different spots worth being discovered in Cape Town. The staff was very nice, the room always clean and the fo ... " More

By Corinne B. on Sat 17 Jan 2015

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Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£48* Per night/room 5 May - 6 May

Deluxe, One Twin Bed

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Loft, 1 King Bed, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Guest Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the room service at DoubleTree by Hilton Cape Town - Upper Eastside. During your stay, you'll be within walking distance of District 6. Free WiFi in public areas, a restaurant and a 24-hour gym are available.

  • Free WiFi
  • Enjoy local and international cuisine while dining at Liberty Restaurant
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, free food shopping service and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Cape Town International Convention Centre and a few minutes from Long Street
  • Airport, train station pick-up and shopping centre shuttle service available for a fee

DoubleTree by Hilton Cape Town - Upper Eastside ratings based on 4 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for DoubleTree by Hilton Cape Town - Upper Eastside

Business (1) Couples (1) Friends (2)
1 out of 5

Awful is a understatement

In 15 years of travelling once a month every month by far the worst experience ever in going to a hotel. Booked this hotel using travel agent using my credit card 17 hours before travel, landed at cape town 11pm as we had a 6am flight to catch the following morning. Reception manager refuses to give us room as he says we have not paid showed him all receipts and emails from travel agent stating full payment made he says no I need the money upfront we debated and argued for 30 mins I stated it's paid he said no my system says you have not reservations team is closed I rang travel agent the customer service team spoke to him for 55 mins he still said no I won't check them in until they pay via credit card or give a deposit of 200 dollars to collect back at 8am but he knew we was leaving at 4.30am, even though the room was 110 dollars he wanted a deposit of 200 dollars for some reason, after a hour if arguing and we so tired we can't even stand it was agreed it's too late and too dark for us to go anywere now as it's 1am and we wasted 2 hours at front desk arguing we was forced to pay 120 dollars cash for a room that we had already paid for and travel agent agreed they would issue a refund. The rep on the phone for ebookrs agreed it was the worst service he ever seen and the guy was not flexible at all. Never in my life have I paid twice for the same room within 24 hours and never seen a manager with such arrogance on a front desk. Fafai was his name. Even though we paid 120 dollars didn't get our change he said it's not enough it should be 130, it took him 20 mins on a calculator to convert 1200 rands into usd. I recommend everyone to stay away from this hotel you will only incur problems like us standing 2 hours at reception. STAY AWAY

Posted by on 13 Aug 2014

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4 out of 5

Exploration

It is a good location, close to all the different spots worth being discovered in Cape Town. The staff was very nice, the room always clean and the food delicious. The only things missing are big curtains to avoid being woken up at 5.30 am by the sunshine and windows which open properly.

Posted by on 17 Jan 2015

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4 out of 5

Nice hotel

Modern, clean hotel and friendly, pleasant, dedicated staff. Good value for money.

Posted by on 18 Dec 2014

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3 out of 5

good for a short stay

stayed there the first night when flying in late in cape town. that was absolutely ok. for a longer stay I would rather go more central.

Posted by on 8 Dec 2014

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About the DoubleTree by Hilton Cape Town - Upper Eastside

Location 31 Brickfield Road, Cape Town, Western Cape 7935

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 237 square feet (22 square metres) and includes a conference centre. A 24-hour fitness centre, a library, and tour or ticket assistance are also featured at the family-friendly DoubleTree by Hilton Cape Town - Upper Eastside. You'll have access to the indoor pool at a partner property. An airport shuttle (available on request) and a beach shuttle are available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Cape Town hotel.

  • 1 building
  • 183 guestrooms or units
  • 10 levels
  • Conference rooms
  • 237 sq ft of conference space
  • 22 sq. m of conference space
  • Built in 2013
  • Childcare (surcharge)
  • Towels for the beach
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Library
  • Corner/local shop
  • Garden
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cape Town Station (5.1 km / 3.2 mi)
  • Property shuttles: Airport shuttle, train station pick-up, cruise terminal shuttle, ferry terminal shuttle, beach shuttle, theme park shuttle, casino shuttle, and shopping centre shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Cape Town - Upper Eastside offers 183 air-conditioned accommodations with DVD players and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. Fridges and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Bathrooms are partially open
  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • DVD player
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast on weekdays from 6:30 AM and 10:30 AM.

Liberty Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

A complimentary food shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for ZAR 500.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately ZAR 300 for adults and from ZAR 150 for children
  • Airport shuttle fee: ZAR 320 per person (one-way)
  • Self-parking fee: ZAR 60 per day
  • Rollaway bed fee: ZAR 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Cape Town
  • DoubleTree Cape Town Upper Eastside
  • DoubleTree Hilton Cape Town Upper Eastside
  • DoubleTree Hilton Hotel Cape Town Upper Eastside
  • DoubleTree Hilton Hotel Upper Eastside
  • DoubleTree Hilton Upper Eastside
  • Eastside Hotel Cape Town
  • Upper Eastside Cape Town
  • Upper Eastside Hotel Cape Town
  • DoubleTree by Hilton Hotel Cape Town Upper Eastside
  • DoubleTree Hilton Upper si
  • DoubleTree by Hilton Cape Town Upper Eastside
  • DoubleTree by Hilton Hotel Cape Town Upper Eastside
  • DoubleTree by Hilton Cape Town - Upper Eastside Hotel
  • DoubleTree by Hilton Cape Town - Upper Eastside Cape Town
  • DoubleTree by Hilton Cape Town - Upper Eastside Hotel Cape Town

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.