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4.3 out of 5

"The Grey is an unusual hotel. Overall it is a comfortable place to stay in a very convenient location. But the odd layout and form-over-function desig ... " More

By a verified traveller on Sun 04 Mar 2018

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Room (9)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Business Double Room (1)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room (8)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (7)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (5)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (6)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at The Grey Hotel. During your stay, you're just a quick walk from Long Street. Enjoy features like free breakfast, free WiFi in public areas and a free manager's reception. This 4-star hotel has 13 rooms. Free WiFi and memory foam beds are available in all rooms.

  • Air-conditioned rooms with memory foam beds, iPod docking stations and LED TVs
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy Japanese cuisine at SHIO Restaurant, one of the property's 3 restaurants and 2 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the bar and the area's walkability
  • 9 minutes by foot from Long Street and a 2-minute drive from Two Oceans Aquarium
  • Airport shuttle service available for a fee

The Grey Hotel ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Grey Hotel

Everyone (2) Couples (2)
3 out of 5

Clean and comfortable but odd and inconvenient

Pros: Large comfortable bed, nice bathroom, extremely clean!
Cons: Choose one reception, signpost it and stick to it!
Location: In the heart of Cape Town, walking distance to many restaurants.
The Grey is an unusual hotel. Overall it is a comfortable place to stay in a very convenient location. But the odd layout and form-over-function design detract from the experience. If you have mobility issues then this is definitely not the hotel for you. You are above a bar and restaurant so there is a little bit of noise from time to time. My biggest gripe was the layout. You don't know exactly where to enter the hotel, being initially confronted by a bar and a restaurant. The reception moves at different hours of the day, which makes no sense at all, and is frustrating when you enter in the wrong place and have to lug your suitcases back outside and to the other entrance. Plus being "challenged" by restaurant staff on entry does not make for a frictionless experience when you're going to your room, not a table. I can forgive the maze of stairs and corridors as I understand it's a heritage building. But it's not easy to find your way around. The corridors are narrow, there's a lot of stairs and doors, and lugging two suitcases is not fun. The bathroom sink was a classy designer space but set extremely low (great if you're a wheelchair user who can climb three flights of stairs). Again, this is apparently due to heritage issues but that made no sense: it's not a vintage sink and it and the rest of the bathroom were modern and new.

Posted by , from London on 4 Mar 2018

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4 out of 5

Ideal location

A little quirky with character but you get to enjoy. Very clean room with modern facilities. The restaurant is very good so is having a drink at the rooftop bar.

Posted by , from England on 2 Mar 2017

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5 out of 5
Sympathische Unterkunft, schöne Austattung und freundliches Personal

Posted by on 23 Mar 2019

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Comment from Hotel Management

24 Mar 2019 by The Grey Team

Dear Guest, We appreciate you taking the time to let us know how you felt about your stay. It is our main priority to ensure that guests have an incredible experience with us. We hope to have you back with us in the future. Until we meet again.

5 out of 5
hotel chic dans un quartier très branché, le piano bar est très sympa. Les chambres sont un peu petites et difficilement accessibles avec de grosses valises mais le personnel est très sympathique et nous a aidé avec nos bagages.

Posted by , from france on 3 Oct 2018

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Comment from Hotel Management

4 Oct 2018 by The Grey Team

Thank you so much for a lovely review , we are glad you enjoyed The Grey Hotel experience as we pride ourselves with excellence and hope to have you back soon . Thank you and good day

Renovations + Closures

This property is closed from 1 February 2021 to 31 August 2021 (dates subject to change).

Property Features

There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. A seasonal outdoor pool, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly The Grey Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. A complete renovation of The Grey Hotel was completed in July 2016. Smoking is allowed in designated areas at this 4-star Cape Town hotel.

  • 13 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Continental breakfast (free)
  • Bar by the pool
  • Manager's reception (free)
  • Coffee shop
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cape Town (CPT-Cape Town Intl.) (20.8 km / 12.9 mi)
  • Train station: Cape Town Station (1.2 km / 0.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Grey Hotel offers 13 forms of accommodation with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Frette Italian sheets, down comforters and premium bedding. 32-inch LED televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries. This Cape Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Housekeeping is offered on a daily basis and hairdryers can be requested.

  • Memory foam beds
  • Minibar
  • iPod dock
  • LED television
  • Satellite channels
  • Frette Italian linens
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hairdryer available
  • Laptop safe
  • Toiletries (free)
  • Desk
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served a free continental breakfast daily from 7:30 AM to 11:30 AM. The hotel hosts a free manager's reception daily.

SHIO Restaurant – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Lucky @ The Piano Bar – This restaurant specialises in Japanese cuisine and serves lunch, dinner and light fare. Open daily.

The Sky Bar – On-site rooftop bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Sunday: 7:00 AM-11:00 PM
This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Sunday: 7:00 AM - 11:00 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Grey Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless checkout are available.

  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 385 per vehicle (one-way)
  • Self-parking fee: ZAR 150 per day
  • Late check-out fee: 50 per cent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Village Lodge Portfolio
  • Village Lodge Portfolio Cape Town
  • Village Portfolio Cape Town
  • Grey Hotel Cape Town
  • Grey Cape Town
  • The Grey Hotel Hotel
  • The Grey Hotel Cape Town
  • The Grey Hotel Hotel Cape Town

You should know

  • The Grey Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • The seasonal pool will open in September and close in May.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.