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4.7 out of 5

"Lovely staff. Welcoming and efficient. Good location close to waterfront. " More

By a verified traveller on Fri 24 Apr 2020

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Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
£78* Per night/room 5 Mar - 6 Mar

Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Westin, Executive Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the free breakfast at The Westin Cape Town. During your stay, you'll be connected to the convention centre and just a quick walk from Cape Town International Convention Centre. Free WiFi in public areas, 2 restaurants and 2 bars are available. This 5-star hotel has 483 rooms over 19 floors. Each room includes amenities such as free WiFi and a pillowtop bed.

  • Air-conditioned rooms with pillowtop beds, 24-hour room service and satellite TV
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy French cuisine at Louis B's Bar and Lounge, one of the property's 2 restaurants and 2 bars/lounges
  • Valet parking, self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to facials, manicures and pedicures or massages at Heavenly Spa by Westin
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre, a sauna and bicycles to rent
  • Guests speak favourably about the breakfast and the location
  • Steps from Cape Town International Convention Centre and 5 minutes on foot from Long Street
  • Airport shuttle service available for a fee

The Westin Cape Town ratings based on 7 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Cape Town

Everyone (4) Couples (2) Family (1)
5 out of 5
Lovely staff. Welcoming and efficient. Good location close to waterfront.

Posted by on 24 Apr 2020

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Comment from Hotel Management

29 Sep 2020 by Florencia

Dear Guest, Thank you for taking the time to provide us with such positive feedback after your visit to The Westin Cape Town. We are extremely grateful for your comments and look forward to welcoming you back in the near future. Warm regards, Leon Meyer General Manager

4 out of 5
Hotel has a great location however, needs to be improved the bathroom is looking old and the carpets in the room as well. The rooms definitely need some tlc. Hotel staff we encountered such as housekeepers, breakfast staff look bored, tired and irritated and hardly smiled at guests. We felt our room wasn’t cleaned properly and the Toilet paper, body wash and tissue boxes weren’t replenished. On two occasions our bathroom bin wasn’t emptied. Also bathroom walls are dirty- Please maintain your hotel and keep up with Westin standards.

Posted by , from johannesburg on 4 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by Florencia

Dear nabeela, Thank you for taking the time to provide us with feedback after your recent visit to The Westin Cape Town. We are grateful for your visit and valuable feedback. We can see based on your feedback that we have fallen short of your expectations with regards to housekeeping services and apologize for that. I am happy to inform you that we are in the process of giving our rooms a much needed update starting from end of May this year and look forward to welcoming you back in the future to experience this. Regards, Florencia Guest Experience Manager

4 out of 5

Good location rooms require upgrade

My hubby and I visit Cape Town twice a year and this is our first time staying at The Westin. Location is great near the waterfront and the convention centre is right opposite. We stayed here due to me running the two oceans marathon and the convenience. The room is nice and spacious however very standard. Bathroom wallas are dirty and requires some maintenenace. Room carpet is looking old and requires upgrade. The decor is pretty standard. Housekeeping doesn’t clean up properly. We stayed here for 5 nights and twice our bathroom Bin wasn’t emptied and toilet paper, body wash and tissue boxes weren’t replenished. The shower water temperature isn’t great either it’s cold or way too hot and we struggled to find good water temperature. Breakfast was nice and the pool on the 19th floor in the spa was great! Staff we interacted with were helpful and friendly. The bed in our room was super comfy. We had a good overall stay but I wouldn’t rate this hotel as luxury 5 star. They need to take it up a notch

Posted by , from johannesburg on 2 Apr 2018

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Comment from Hotel Management

3 Apr 2018 by Florencia

Dear Nabeela, Thank you for taking the time to provide us with feedback after your recent visit to The Westin Cape Town. We are extremely grateful for your visit during the Two Oceans Marathon. Based on your feedback we can see that there are areas that we've fallen short during your visit, please accept my sincerest apology in that regard. I can assure you that your feedback will be shared with our teams in order to improve our services and operations. I am happy to inform you that we are in the process of updating our rooms look and feel starting from May this year, I sincerely hope that you will consider visiting us again in the future to experience the new rooms. I look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

5 out of 5

LOCATION

Location very good, especially with the free shuttle every 30 mins from hotel to V & A Waterfront and back. Buffet breakfast with good choice of food Staff were friendly. Our request for higher floor was met. All in all a very pleasant stay. Would come back again next time. Highly recommended

Posted by on 19 Jan 2012

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5 out of 5
Loistava hotelli hyvällä sijainnilla. Vain 5 min ilmaisen shuttle-matkan päässä V&A Waterfrontista tai 10 min kävelymatkan päässä. Runsas, maukas ja monipuolinen aamiainen, maukasta ruokaa ja ystävällinen sekä palvelualtis henkilökunta. Hotelli taitaa olla vastikäään täysin remontoitu. Siistiä, ehjää ja puhdasta. Uima-allas sekä sisällä että ulkona ja sisällä poreallas. Normaalin saunan lisäksi löytyy höyrysauna. Voisimme tulla toistekin.

Posted by , from Helsinki, Finland on 4 Jan 2019

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Comment from Hotel Management

7 Jan 2019 by Florencia

Dear Kristian, Thank you for your amazing feedback after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and comments and look forward to welcoming you back in the near future! Regards, Florencia Guest Experience Manager

5 out of 5
Siisti hotelli, jossa erittäin ystävällinen ja hyvä palvelu. Erinomainen sauna huikealla maisemalla. Hyvä sijainti.

Posted by on 7 Dec 2018

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Comment from Hotel Management

19 Dec 2018 by Florencia

Dear Guest, Thank you for your wonderful feedback regarding our beautiful views after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

5 out of 5

Erinomainen kokonaisuus

Erittäin siisti hotelli ja loistava palvelu. Huone jatkuvasti siisti ja hoidettu, henkilökuntaa enemmän kuin tarpeeksi. Muodoltaan hieman "businesstyyppinen" korkea rakennus, mutta tätä kautta näköalat (oma huoneemme korkealla) loistavat. Sijanti riippu näkökulmasta: esittelyn perusteella oli mielikuva, että hotelli sijaitsee Waterfrontilla, mutta tosiasiassa se sijaitsee Waterfrontin tuntumassa, n. kilometrin kävelymatkan päässä. Mutta toisaalta, sukkula toimi koko ajan, kävely oli usein piristävä ja samalla ulkopuolisuus varmisti tietyn rauhan, sillä itse Waterfrontilla oli melkoinen kuhina koko ajan. Toinen näkökulma on, että Westin sijaitsee erinomaisesti myös varsinaiseen kaupungin keskustaan ja kävelykatuihin/puistoihin nähden. Eli kahden varsinaisen keskuksen puolivälissä - kun ensimmäisenä päivänä oli reitit tulleet selviksi, ei ongelma, pikemminkin päinvastoin. Palvelun taso, kuten todettua, korkea ja hotellin palvelut olivat monipuoliset. Tietysti iso bonus tulee siitä, mikäli on ollut onnekas ja päässyt Exclusive -osastoon, joka tekee palvelusta vieläkin parempaa ja tarjoaa mahdollisuuden nauttia mainio aamiainen sekä muista tarjoiluista penthouse -tasolla sijaitsevassa omassa loungessa, josta näköalat ovat hulppeat. Aamiainen oli ensiluokkainen, mutta ravintolapalvelut muuten hieman yksipuoliset. Tosin, lähistön vaihtoehdot ovat niin runsaat, ettei tällä ollut juurikaan väliä - eikä ravintola hotellissa heikko ollut, mutta silti kaupungin valtava ja monipuolinen tarjonta houkutteli enemmän puoleensa. Tosin ylimmän kerroksen näköalaravintola kannatti kokeilla. Vaikutelma oli, että hienoa hotellia käytettiin pääosin asukkaiden kannalta vahvaan aamiaiseen ja sitten mentiin lounastamaan/illastamaan muualle, ei heikon ruuan vaan suuren tarjonnan vuoksi.

Posted by on 6 Jan 2013

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Property Features

The Westin Cape Town offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a nearby corner/local shop. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 5877 square feet (546 square metres) and includes conference rooms. A 24-hour fitness centre, a sauna, and spa services are also featured at the luxury The Westin Cape Town. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cape Town hotel.

  • 1 building
  • 483 guestrooms or units
  • 19 levels
  • 2 dining venues
  • 2 bars or lounges
  • 5877 sq ft of conference space
  • 546 sq. m of conference space
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Cape Town (CPT-Cape Town Intl.) (19.5 km / 12.1 mi)
  • Train station: Cape Town Station (1.4 km / 0.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

The Westin Cape Town offers 483 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cots (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Louis B's Bar and Lounge – This bistro specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Thirty7 Showkitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Raleigh's Bar – This bar specialises in international cuisine and only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Game viewing nearby
  • Safari nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Cave exploring nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Horse riding nearby
  • Ecotours nearby
  • Boat tours nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Heavenly Spa by Westin has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Number of treatment rooms 15
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A 1 per cent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 1700.00 per person (roundtrip)
  • Self-parking fee: ZAR 100.00 per day
  • Valet parking fee: ZAR 100 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cape Town Westin
  • Westin Cape Town
  • Westin Hotel Cape Town
  • Westin Cape Town Hotel
  • The Westin Cape Town Hotel Cape Town Central
  • The Westin Cape Town South Africa
  • The Westin Cape Town Hotel
  • The Westin Cape Town Cape Town
  • The Westin Cape Town Hotel Cape Town

You should know

  • The Westin Cape Town offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.