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4.4 out of 5

"Nice and very central property within the walls of " More

By a verified traveller on Thu 03 Sep 2020

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Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£78* Per night/room 13 Nov - 14 Nov

Classic Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Garden View (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

The comfortable rooms at Best Western Le Donjon – Cœur de La Cité Médiévale get high marks from our customers. During your stay, you're just a quick walk from Carcassonne Medieval City. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This 4-star hotel has 61 rooms over 3 floors. This property offers pet-friendly amenities, such as food and water bowls. Free WiFi and TVs are available in all rooms.

  • Air-conditioned rooms with TVs, minibars and room service
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Steps from Aude Gate and Narbonnaise Gate
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Best Western Le Donjon – Cœur de La Cité Médiévale ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Le Donjon – Cœur de La Cité Médiévale

Everyone (3) Couples (1)
5 out of 5
Nice and very central property within the walls of

Posted by on 3 Sep 2020

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Comment from Hotel Management

21 Sep 2020 by La réception

Thank you for this very good note. Looking forward to welcome you again. Best regards

4 out of 5

nice hotel in the centre of Carcassone

Pros: Old features were very nice
Cons: better outside amenities for relaxing and catching the final rays of the sun
Location: Close to old quarters, shops and bars
Lovely evening and day in Carcassone. Beautiful place, train trip very pleasant

Posted by on 13 Sep 2016

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4 out of 5

Wunderbare Lage mitten in der Altstadt

Pros: Lage
Location: Besichtigung der Altstadt
War nur eine Nacht dort, doch als Ausgangspunkt der Stadtbesichtigung ideal

Posted by , from Liestal on 12 Oct 2017

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5 out of 5

Super hôtel personnel tres serviable

Rien a dire au top. petit déjeuner un peu cher quand même. mais cadre parfait.

Posted by , from montpellier on 10 Oct 2016

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4 out of 5

Frankreich-Reise

Das Hotel ist zentral gelegen mit sehr zuvorkommendem Personal. Sehr empfehlenswerte.

Posted by on 22 Jul 2015

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About the Best Western Le Donjon – Cœur de La Cité Médiévale

Location 2 Rue du Comte Roger, Carcassonne, Aude 11000

Renovations + Closures

The property is closed between 3 December and 20 January.

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. The business-friendly Best Western Le Donjon – Cœur de La Cité Médiévale also features multilingual staff, a garden, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

  • 61 guestrooms or units
  • 3 levels
  • 3 buildings
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Carcassonne Station (2.9 km / 1.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Best Western Le Donjon – Cœur de La Cité Médiévale offers 61 forms of accommodation with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access. Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Brasserie Le Donjon – On-site brasserie.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours nearby
  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:30 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 12 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

Guests must contact this property in advance to reserve cots/infant beds

This property accepts Visa, Mastercard, American Express, Eurocard and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Eurocard and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.98 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Uncovered self-parking fee: EUR 20 per day
  • Valet parking fee: EUR 20 per day
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Donjon
  • Best Western Donjon Carcassonne
  • Best Western Donjon Hotel
  • Best Western Donjon Hotel Carcassonne
  • Best Western Carcassonne
  • Best Western Hotel Carcassonne
  • Carcassonne Best Western
  • Best Western Donjon Remparts Hotel Carcassonne
  • Best Western Donjon Remparts Hotel
  • Best Western Donjon Remparts Carcassonne
  • Best Western Donjon Remparts
  • Best Western Le Donjon Les Remparts
  • Best Western Le Donjon
  • Best Western Le Donjon – Cœur de La Cité Médiévale Hotel
  • Best Western Le Donjon – Cœur de La Cité Médiévale Carcassonne

You should know

  • To get to the property, guests need to transfer by shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.