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4.3 out of 5

"Good value for money. Not far from the airport. Ideal stopover when going further south. Room well equipped. Beds comfortable but did not like the sin ... " More

By a verified traveller on Sat 18 Nov 2017

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Classic Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£72* Per night/room 19 Nov - 20 Nov

Twin Room, Classic Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Premium Double Room, 1 Double Bed with Sofa bed (Privilege)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Superior Twin Room, Multiple Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Hotel Description

Mercure Carcassonne la Cite Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Chateau Comtal. Free WiFi in public areas, free self-parking and a restaurant are available. This 4-star hotel has 80 rooms over 3 floors. Free WiFi and satellite TV channels are available in all rooms.

  • Air-conditioned rooms with satellite TV, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at La Vicomte
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute walk from Chateau Comtal and 5 minutes on foot from Narbonnaise Gate
  • Pets welcome for a fee

Mercure Carcassonne la Cite Hotel ratings based on 10 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Carcassonne la Cite Hotel

Everyone (2) Couples (2) Family (3) Friends (2) Other (1)
4 out of 5

Ideal hotel for visiting the old town

Good value for money. Not far from the airport. Ideal stopover when going further south. Room well equipped. Beds comfortable but did not like the single duvets.

Posted by , from UK on 18 Nov 2017

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4 out of 5

Fantastic

The hotel is really close to the Cite. In addition, it is also close to the airport shuttle pick up point, which is very convenient, since shuttles go to the airport just in time for your flight. Although I was early for the official check-in, the receptionist made it possible for me to move into my room at once - wonderful, as I had to wake up at 4 am for my flight there and really needed some rest upon arrival. I ended up staying alone in Privilege Double (the one with sofa-bed) room. I tried to catch a glimpse of standard rooms, from what I could see, all rooms are furnished and cleaned to the same standard - the furniture is modern and pleasing to the eye (at leat in my view), and my bathroom was spotless and perfect, with double showers, huge and deep bath tub – much better than at home. :) For me personally, this hotel was a much-wanted relief from my own rented apartment. This is actually a wonder, as hotels usually make me want to go back home. I have notices that some booking sites feature outdated pictures of the hotel, with scary floral duvet covers and floral pattern carpets – that's all is probably in the past, as the hotel is very modern now (or at least the parts of it which I have seen). As far as I understand the hotel layout, many of the privilege rooms face the pool, which is good if you are on the first floor, as you can access the pool via the french window in your room without the need to travel around the corridors. The drawback is of course the amount of noise in sunny weather. Other than that, the overall noise level in the hotel is minimal. So far, this is the best and noise-freest hotel I've ever stayed in. The buffet breakfast was alright, everything fresh and tasty, although the price is quite expensive and if I visit next time, I'll really grab a sandwich or get some crepes in the Cite itself. If you are travelling solo - grab your coffee in the room for free and go for a snack in Cite. :) But, of course, the convenience of breakfast in the hotel and ability to choose might be worth the price. I have also noticed that staff wasn't to eager to replace the missing food, so come early if you want to taste everything (cheeses are usually the first to go :) ) Overall, I would recommend this hotel, would also stay there again if I have to visit Carcassonne once more.

Posted by on 30 Jul 2010

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4 out of 5

Good experience overall

The location of the hotel is perfect, the rooms are small but spotless and more than adequate with great bathrooms. Its a "no frills" hotel, great breakfast & dining room, with a laid back atmosphere which is good but no one ever asked us at any stage during our 4 days stay if we were happy, or liked it, or needed anything. When we were checking out, they just took the keys off us and moved on to the next person as if we were on a conveyor belt, a bit odd and unfriendly but otherwise a great hotel, at a good price! I would recommend it!

Posted by on 15 Jun 2010

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5 out of 5
Tout était parfait L'accueil, le service, la chambre

Posted by , from Marseille on 20 Sep 2020

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5 out of 5
J'ai beaucoup apprécié l'accueil, courtois, à l'écoute. La même chose pour le petit déjeuner, malgré les consignes d'hygiènes liées au Covid, nous avons pu le prendre dans de bonnes conditions, avec un personnel agréable.

Posted by , from Bouc Bel Air on 21 Jul 2020

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5 out of 5
Idéalement situé établissement calme et a 5min a pied de la cite super

Posted by on 20 Feb 2020

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4 out of 5

Un séjour réussi à Carcassone

Pros: Sa situation, son parking sécurisé, la qualité de l'accueil.
Cons: Le grincement de la porte de la chambre. La réception a pris note pour faire corriger.
Location: Quartier de la Cité Médiévale , Découverte du patrimoine, Bons restaurants et promenade sur le C. du Midi.
Très bonne situation, équipement fort complet, personnel très agréable.

Posted by , from Carcassonne on 28 Oct 2016

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4 out of 5

Top Lage

Auf der Durchreise nach Spanien lohnt sich ein Abstecher nach Carcassonne immer. Das Hotel liegt super per Auto erreichbar, eigener, geschlossener Parkplatz: Die Zimmer sind geräumig, sauber und das Preis / Leistungsverhältnis stimmt. Gutes Frühstücksbuffet, sodass gestärkt weiter gereist werden kann. Auch der Aussenpool, ist nach einem Reisetag einfach topp. Die Altstadt ist zu Fuss in ca. 3- 5 Minuten errreichbar, lohnt eine Besichtigung, und das Restaurationsangebot ist riesig.

Posted by on 13 Oct 2015

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4 out of 5

Super Lage für Besuch der Festung Carcasonne

Wenn man sich vom schlechten Empfang und dem lausigen Service nicht abschrecken lässt (Express Frühstück dauerte 30 min bis der Kaffee kam), dann ist dies ein gutes Hotel für einen Besuch in Carcasonne. Sind Abends die Stadt besuchen gegangen, nur 5min zu Fuss, und war total schön, ohne die Tagestouristen und mit Beleuchtung! Sehr empfehlenswert. Zimmer war klein (wir hatten ein Standard) aber für eine Nacht okei, glücklicherweise haben wir beim checkin noch gemerkt, dass ein Doppelbett hier nur 1.40 m breit ist, was uns als Freunde doch etwas zu eng war, weshalb wir auf zwei Einzelbetten umbuchen konnten.

Posted by on 13 Aug 2015

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4 out of 5

Das perfekte Hotel

Wir waren nur für eine Nacht in diesem Hotel. (Auf der Durchreise) Wir sind jedoch begeistert und kommen bestimmt wieder. Das Hotel liegt in unmittelbarer Nähe von der Burg. Gratisparkplätze und Swimmingpool. Sehr freundliches Personal. Top ausgestattete Zimmer und sehr moderne Einrichtung. Das Morgenessen war sehr reichhaltig und für die Kinder sogar kostenlos!! Dies sind genügend Argumente um dieses Hotel zu empfehlen und wieder zu kommen. Vielen Dank.

Posted by on 5 Aug 2015

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About the Mercure Carcassonne la Cite Hotel

Location 18, Rue Camille Saint-Saens, Carcassonne, Aude 11000

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. A computer station is on site and WiFi is free in public spaces. There are 3 meeting rooms available. A seasonal outdoor pool, a terrace, and tour or ticket assistance are also featured at the business-friendly Mercure Carcassonne la Cite Hotel. Free self parking is available. This 4-star Carcassonne hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Carcassonne (CCF-Pays Cathare) (9.6 km / 6 mi)
  • Train station: Carcassonne Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

Mercure Carcassonne la Cite Hotel offers 80 forms of accommodation with a safe and free newspapers. Satellite televisions are provided. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Telephone
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

La Vicomte – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 10 per pet, per dayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitisation practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.98 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Carcassonne Cite Hotel
  • Mercure Cite Hotel
  • Mercure Carcassonne Porte Cite Hotel
  • Mercure Porte Cite Hotel
  • Mercure Carcassonne Porte Cite
  • Mercure Porte Cite
  • Mercure Carcassonne Porte De La Cite Hotel
  • Mercure Carcassonne La Cite
  • Mercure Carcassonne la Cite Hotel Hotel
  • Mercure Carcassonne la Cite Hotel Carcassonne
  • Mercure Carcassonne la Cite Hotel Hotel Carcassonne

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 8:30 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.