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"The staff are friendly and welcoming. The hotel rooms and corridors could do with a refresh. The location is great for Bridgend and the surrounding ar ... " More

By a verified traveller on Sun 15 Mar 2020

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£60* Per night/room 27 Jun - 28 Jun

Standard Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Best Western Heronston Hotel & Spa. During your stay, you'll be close to Southerndown Golf Club. Free WiFi in public areas, free self-parking and an indoor pool are available. This 3-star hotel has 75 rooms over 2 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • All rooms offer 24-hour room service, LCD TVs and coffee makers
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Crane
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • Just a 4-minute drive from Southerndown Golf Club and 5 minutes from Traeth yr Afon
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Best Western Heronston Hotel & Spa ratings based on 5 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Heronston Hotel & Spa

Everyone (3) Couples (1) Family (1)
4 out of 5
The staff are friendly and welcoming. The hotel rooms and corridors could do with a refresh. The location is great for Bridgend and the surrounding areas. We didn’t try the gym, but the pool, sauna, steam room and jacuzzi were excellent.

Posted by , from Essex on 15 Mar 2020

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1 out of 5
It was closw to tesco and some fast food restaurants. Thats about the only good thing. The room was full of stains and cobwebs. The shower was extremely uninviting. Wifi was dodgy at best. Single pane of glass between us and a busy road so it was also noisey, and we could easily hear the guests in the next room. Breakfast was extra and we didn't want to pay it, so we bought from tesco instead. Beds flimsy, i now have a bad back from the springs. No idea how this hotel has three stars.

Posted by , from Northern ireland on 10 Jan 2019

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2 out of 5

Disappointing for a Best Western Hotel

Pros: Rooms were quiet apart from hearing all too clearly neighbouring activity!
Cons: See above
Location: Location fairly good and quiet. We were travelling around - Bridgend is not the hub of south Wales though.
A number of glitches which shouldn't be in a hotel chain with a good reputation: radiator in my room stopped working and I had to have a convector heater, which was not ideal. Room accessories (bedside lamps/curtains/lighting) varied - a friend had a superior room to mine although we paid the same for a standard room. Taps in the bathroom need to readujsting as very stiff. Kettle lid wouldn't open and wouldn't turn off - even though it had a checked electrical sticker - and so not safe and hospitality tray perched precariously on a tiny wooden shelf. Jacuzzi too small for the number of guests staying at the hotel. On a positive note, the bar menu was good value for money and we had no complaints with the food. However, we didn't have breakfast as that was an additional cost. Also, even though hotel guests, we were asked to pay for robes/slippers for the spa area! These should be complimentary for guests. We went without. In short, the hotel felt slightly shabby even though general cleanliness with room service was good. My friend's carpet had blood stains which is unacceptable.

Posted by , from Dorset on 9 Nov 2017

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4 out of 5

PLEASANT HOTEL

Pros: Friendliness of staff. Room size. Good sized bathroom and pleasantly warm.
Cons: Room temperature. Our stay was in February, still in the winter. The room was cold and could not be warmed up as the radiator control had been re
Location: N/A
On the whole our stay at this hotel was pleasing. Friendly, helpful staff.

Posted by , from West Yorkshire on 14 Feb 2017

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2 out of 5

Overnight Stay

Hotel location and amenities were fine, however the bed was extremely hard and uncomfortable. One of the worst night sleeps I have had at a hotel as the beds are usually great. The room had no air conditioning so was very warm however the hotel did provide a fan upon request.

Posted by on 1 Dec 2014

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About the Best Western Heronston Hotel & Spa

Location Ewenny Road, Bridgend, Wales CF35 5AW

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Monday, Tuesday and Wednesday:

  • Full-service spa

Property Features

As a guest of Best Western Heronston Hotel & Spa, you'll find an indoor pool, a spa tub, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and gift shops/news stands are also featured at the eco-friendly Best Western Heronston Hotel & Spa. Free self parking is available. This 3-star Bridgend hotel is smoke free.

  • 75 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cardiff International Airport (CWL) (27.5 km / 17.1 mi)
  • Train station: Bridgend Station (1.7 km / 1.1 mi)
  • Parking: Free self parking

Room Amenities

Best Western Heronston Hotel & Spa offers 75 forms of accommodation with coffee/tea makers and a hairdryer. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Bridgend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 9:30 AM.

Crane – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Ewennys – On-site bar.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding/rental on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms. Services include hot stone massages, facials and manicures and pedicures.

  • Hot stone massage
  • Manicures and pedicures
  • Facial treatments
  • Number of treatment rooms 3
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Due to Covid-19 Breakfast is served in the room.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10.00 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property provides access to the Leisure Club and Spa for guests ages 16 and under during designated times.

Access to this property’s pool and gym is currently limited to allow social distancing. Reservations of time slots are required at check-in (subject to availability).

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 13.95 per person (approximately)
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Heronston Hotel Bridgend
  • Best Western Heronston Hotel
  • Best Western Heronston Bridgend
  • Best Western Heronston
  • Bridgend Best Western
  • Best Western Bridgend
  • BEST WESTERN Heronston Hotel & Spa Bridgend, Wales
  • Best Heronston & Spa Bridgend
  • Best Western Heronston Hotel & Spa Hotel
  • Best Western Heronston Hotel & Spa Bridgend
  • Best Western Heronston Hotel & Spa Hotel Bridgend

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.