Best Western Heronston Hotel & Spa - Reviews, Photos & Rates

Deluxe Room, 2 Single Beds, Non Smoking (with Skylight)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

£87* Per night/room 5 Feb - 6 Feb

Standard Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

See all rooms (13)

2.6 out of 5

See all 5 ebookers Reviews

"The staff are friendly and welcoming. The hotel rooms and corridors could do with a refresh. The location is great for Bridgend and the surrounding ar ... " More

By a verified traveller on Sun 15 Mar 2020

Best Western Heronston Hotel & Spa ratings based on 5 Verified Reviews

Review Summary

2.6 out of 5 2.5 out of 5.0

Room cleanliness 3.0 out of 5.0

Service & staff 3.5 out of 5.0

Room comfort 2.0 out of 5.0

Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Heronston Hotel & Spa

4 out of 5

The staff are friendly and welcoming. The hotel rooms and corridors could do with a refresh. The location is great for Bridgend and the surrounding areas. We didn’t try the gym, but the pool, sauna, steam room and jacuzzi were excellent.

Posted by John, from Essex on 15 Mar 2020

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1 out of 5

It was closw to tesco and some fast food restaurants. Thats about the only good thing. The room was full of stains and cobwebs. The shower was extremely uninviting. Wifi was dodgy at best. Single pane of glass between us and a busy road so it was also noisey, and we could easily hear the guests in the next room. Breakfast was extra and we didn't want to pay it, so we bought from tesco instead. Beds flimsy, i now have a bad back from the springs. No idea how this hotel has three stars.

Posted by Charlie, from Northern ireland on 10 Jan 2019

2 out of 5

Disappointing for a Best Western Hotel

Pros: Rooms were quiet apart from hearing all too clearly neighbouring activity!

Cons: See above

Location: Location fairly good and quiet. We were travelling around - Bridgend is not the hub of south Wales though.

A number of glitches which shouldn't be in a hotel chain with a good reputation: radiator in my room stopped working and I had to have a convector heater, which was not ideal. Room accessories (bedside lamps/curtains/lighting) varied - a friend had a superior room to mine although we paid the same for a standard room. Taps in the bathroom need to readujsting as very stiff. Kettle lid wouldn't open and wouldn't turn off - even though it had a checked electrical sticker - and so not safe and hospitality tray perched precariously on a tiny wooden shelf. Jacuzzi too small for the number of guests staying at the hotel. On a positive note, the bar menu was good value for money and we had no complaints with the food. However, we didn't have breakfast as that was an additional cost. Also, even though hotel guests, we were asked to pay for robes/slippers for the spa area! These should be complimentary for guests. We went without. In short, the hotel felt slightly shabby even though general cleanliness with room service was good. My friend's carpet had blood stains which is unacceptable.

Posted by Jen, from Dorset on 9 Nov 2017

PLEASANT HOTEL

Pros: Friendliness of staff. Room size. Good sized bathroom and pleasantly warm.

Cons: Room temperature. Our stay was in February, still in the winter. The room was cold and could not be warmed up as the radiator control had been re

Location: N/A

On the whole our stay at this hotel was pleasing. Friendly, helpful staff.

Posted by Pat, from West Yorkshire on 14 Feb 2017

Overnight Stay

Hotel location and amenities were fine, however the bed was extremely hard and uncomfortable. One of the worst night sleeps I have had at a hotel as the beds are usually great. The room had no air conditioning so was very warm however the hotel did provide a fan upon request.

Posted by Rugby Fan 2014 on 1 Dec 2014

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Deluxe Room, 2 Single Beds, Non Smoking (with Skylight)

Standard Room, Multiple Beds, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Family Room, Multiple Beds, Non Smoking

Hotel Description

Best Western Heronston Hotel & Spa ratings based on 5 Verified Reviews

Guest reviews for Best Western Heronston Hotel & Spa

Disappointing for a Best Western Hotel

PLEASANT HOTEL

Overnight Stay

About the Best Western Heronston Hotel & Spa

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