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4.8 out of 5

"The receptionist was really nice and helpful, helped us make arrangements for a taxi and talked us through the facilities etc " More

By a verified traveller on Mon 29 Jul 2019

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£40* Per night/room 27 Jun - 28 Jun

Standard Room, 2 Single Beds, Accessible, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Best Western Pontypool Metro Hotel. During your stay, you'll be within walking distance of Pontypool Park. Enjoy features like free WiFi in public areas and free self-parking, plus a bar. This 3-star hotel has 53 rooms over 2 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • All rooms offer flat-screen TVs, room service and coffee makers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/café or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and a porter
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • Just a 5-minute drive from Llantarnam Grange Arts Centre and 5 minutes from Pontypool Park

Best Western Pontypool Metro Hotel ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Pontypool Metro Hotel

Everyone (3) Business (1) Couples (1)
5 out of 5
The receptionist was really nice and helpful, helped us make arrangements for a taxi and talked us through the facilities etc

Posted by on 29 Jul 2019

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5 out of 5

Lovely, modern hotel!

The room was lovely! Very cosy for 2. Staff was very welcoming and there was plenty of food places near by. One of the pillows had a stain on it, but everything else was spot on! Would definitely recommend and stay again.

Posted by , from Pontypool on 6 Aug 2018

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5 out of 5

Fantastic

The staff make the hotel they go out of the way to make our stay an enjoyable and comfortable. The breakfast is well worth the £7 and the breakfast manager goes out of her way to help The rooms are comfortable and any spare refreshments are easily provided

Posted by , from southport on 1 Dec 2017

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5 out of 5
Nice hotel lovely staff good service and affordable prices.

Posted by on 29 Sep 2017

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4 out of 5

Conveniently close to fast food restaurants

Pros: Staff polite and friendly. Easy parking, food/drinks available 24h. Clean and conveniently located for us. Felt safe.
Cons: Buffet breakfast provided although all I wanted was 2 toasts so expensive for me. Bed very hard and very warm in room although having fan was nice.
Location: We went to walk by canal which was lovely as it goes for miles. It would be good to have bicycle. Tea room sadly closing early on Monday.
Secure parking. Very friendly reception staff. We arrived on 17th July and staff helped us with finding places we wanted to visit. Made us feel very welcome.

Posted by , from essex on 23 Jul 2017

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About the Best Western Pontypool Metro Hotel

Location Lower Mill Field, Pontypool, Wales NP4 0XB

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 3-star Pontypool hotel is smoke free.

  • 53 guestrooms or units
  • 2 levels
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: Cardiff International Airport (CWL) (59.4 km / 36.9 mi)
  • Train station: Pontypool & New Inn Station (2.4 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Best Western Pontypool Metro Hotel offers 53 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9 AM.

Lounge Area – This diner serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Starbucks – On-site coffee shop.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Upper floors accessible by stairs only
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 7:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a debit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and We Care Clean (Best Western) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 7.50 per person (approximately)
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Metro Hotel
  • Best Western Pontypool Metro
  • Best Western Metro
  • Best Western Pontypool Metro Hotel Wales
  • Best Western Pontypool Metro
  • Best Western Pontypool Metro Hotel Hotel
  • Best Western Pontypool Metro Hotel Pontypool
  • Best Western Pontypool Metro Hotel Hotel Pontypool

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.